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Uncertainty

Loss of power Communication strategy


Lack of trust
Lack of skills Tactics
Personal reasons
Fear of redundancy Actions to take
Inflexibility

Determine re-usable parts


Identify Identify Plan change Propose new state
Use Stakeholder matrix driving sources strategy and Recombine Eliminate chaos
forces of resistance actions Redirect driving forces

Use Stakeholder matrix


Apply communication actions
Monitor responsiveness
Engage
Document
stakeholders
existing context Determine
Document
scope of
change
Change
required change
Management

Fre
ez
Determine what and how Technology

e
should be changed Implement Processes

Un
change

fre
[TRANSITION]

ez
e
Deploy new tools and
Market demand processes
Identify a Facilitate
reason for acceptance of Behavioural
New change
technology
change change

Development
constraints Demonstrate new ways
Organisational of doing business
Change in culture
business need change

Support quick wins through Demonstrate benefits of


demonstrations of improvements changes on a large scale
across the business

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