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Objective: Seeking to steer quality operations as General Manager/ Unit Head/ Operations
Manager in the Hospitality, while integrating expertise and leadership skills that drives
organizational performance to world-class levels.
Additional Excellence in: Proficient in upholding service standards and operational policies,
planning & implementing effective control measures to reduce costs. Excellent communication,
inter-personal, relationship management and problem solving skills.
CAREER SYNOPSIS
Hands-on experience in Hotel Operations, Food & Beverages across India, Planning, Budget
Management, Training and Sales & Marketing.
Recognized for reviving operations and cultivating long-term relationships with customers and strong
Boardroom presence.
Adept at maintaining service standards and operational policies, planning & implementing effective
control measures to reduce running costs of the unit.
Ace at assessing and implementing effective CRM solutions with an aim to improve customer
contentment and consequently customer loyalty, repeat and referral business.
Ability to innovate, work around and implement in any complex environment, skills of restructuring &
re-engineering of business affaires for optimal use of resources.
Dynamic change agent skilled in repositioning organizations to achieve operational & manufacturing
excellence.
Utilizing excellent interpersonal skills and mentoring ability to motivate and instill drive for better
performance.
Currently associated with Hotel Shamrock International, Raipur.
SELECT ACCOMPLISHMENTS
Eminence of catering to The President of India ‘Dr. Abdul Kalam’ & Former PM, Sh. Atal Bihari
Vajpai on their visit to the state of Chhattisgarh.
Caterer to Chief Minister of Chhattisgarh & all ruling Party Leaders on their visit to the state of
Chhattisgarh.
Skilfully set up & opened well known Hotels & Multi Cuisine Restaurants from the scratch for:
Hotel Swosti Hotel Babylon International Pvt. Ltd
Hotel Swosti Plaza Ltd Babylon Inn Pvt. Ltd.
The Kenilworth Hotel Shamrock International
FUNCTIONAL SKILLS
CAREER PROFILE
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Driving sales efforts involving effective promotional activities, product awareness with high
potential clients for growth and profitability.
Prepared and tracked sales & marketing budgets, overseeing the sales and marketing
operations, thereby achieving increased sales growth.
Functioning within the monthly financial budget set by the top management.
Gaining licenses and approvals from the state government pertaining to the pollution
aspect, fire safety, tourism - hotel’s registration, HT connectivity and other related utilities.
Planning and ordering of operating supplies and equipment for House Keeping, F& B
Service, Finance, Front Office, and F & B Production.
Managing business development activities and accountable for the top-line profitability and
increased sales growth Actively involved in concept planning of F&B and designing
subsequent menu.
Leading, training & monitoring the performance of team members to ensure efficiency in
operations and meeting of individual & group targets.
Handling HR and Administration and all its statutory compliances.
Achievements:
Achieved highest ever Sale figure.
Achieved Pre Opening Budget Sanctioned By Higher Management.
Leading the Youngest Team.
Responsibilities:
Achievements:
Designed Standard Operation Procedures and implemented it effectively.
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Awarded Best Manager in the Hotel.
Responsibilities:
Managed the Reception team to ensure that our guests received exceptional service and want to
return.
Ensured all guest requests were dealt with efficiently.
Performed day to day running of Reception, ensuring check in and check outs ran smoothly and
to all Excellence Hotels standards.
Ensured all billing procedures were followed correctly and accurately at all times.
Ensured Early and Late Shift procedures were followed correctly and accurately at all times.
Ensured all reservations were taken correctly to hotel and Excellent Hotel standards, and
inputted accurately.
Maximized sales by ensuring whole team was aware of "Rate of the Day", and associated sales
targets.
Answered hotel switchboard and ensured that all queries were actioned or passed onto the
relevant person in the Hotel.
Responsible for ensuring the Night Auditor/Porter shifts were covered at all times.
Performed training and management of the Reception and Nights team.
Developed & implemented SOP's for every function and maintained strict adherence at all
times.
Strategically planned & organized festivals at the hotel ensuring increased business growth
& profitability.
Met or exceeded all goals for food and operational cost control.
Channelized operations of 9 F& B Outlets including 4 banquet halls with a view to achieve
business objectives.
Developed menus in accordance with customer surveys, employing highest levels of
creativity, ingredient selection and portion control, with adherence to strict accounting
policies.
Scheduled team assignments to achieve the pre set goals within time, quality & cost
parameters.
Scheduling team assignments to achieve the pre set goals within time, quality & cost
parameters.
Achievements:
Instrumental in organizing food festivals and one day events with F&B Department leading
to substantial increase in sales & profits.
Achieved recognition & appreciation in sales optimization of all outlets.
Demonstrated abilities in generating 60% of the business through referrals from the clients
who had discovered good quality and great customer service at the Hotel.
Awarded with Best Employee of the Month 2001 in Front Office Department. Hotel Swosti.
Awarded with Best Employee of the Year 2002 in Front Office Department, Hotel Swosti Plaza
Best Salesman Award for Hotel Babylon in 2004
N.C.C B Certificate.
PREVIOUS EMPLOYMENTS
ACADEMICS
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MBA from National Institute of Management, Indore with dual Specialization in Sales &
Marketing & Human Resource Management.
Diploma in Software Management from National institute of Science & Technology, Berhampur,
Orissa.
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