Speaking and its development

Introduction

Communication is the most important element of doing business today so think before
you speak because you can never take it back oral communication skills consistently rank
near the top of competencies valued by employers companies are looking for employees
who can interact successfully with customers ,work smoothly with coworkers and
provide meaningful feed back to managers expressing yourself well and communicating
effectively with others are skills that are critical to job placement workplace performance
career advancement and organizational success. in your business or professional career
you will be judged not only by what you say but also by the way you say it

Speaking is the productive skill in the oral mode. It, like the other skills, is more
complicated than it seems at first and involves more than just pronouncing words

Listening Situations
There are three kinds of speaking situations in which we find ourselves;

• interactive,
• partially interactive, and
• non-interactive

Interactive speaking situations include face-to-face conversations and telephone calls, in

which we are alternately listening and speaking, and in which we have a chance to ask for
clarification, repetition, or slower speech from our conversation partner. Some speaking
situations are partially interactive, such as when giving a speech to a live audience, where
the convention is that the audience does not interrupt the speech. The speaker
nevertheless can see the audience and judge from the expressions on their faces and body
language whether or not he or she is being understood.

Some few speaking situations may be totally non-interactive, such as when recording a
speech for a radio broadcast

Micro-skills

Here are some of the micro-skills involved in speaking. The speaker has to:

• pronounce the distinctive sounds of a language clearly enough so that people can
distinguish them. This includes making tonal distinctions.
• use stress and rhythmic patterns, and intonation patterns of the language clearly
enough so that people can understand what is said.
 • use the correct forms of words. This may mean, for example, changes in the tense,
case, or gender.
• put words together in correct word order.
• use vocabulary appropriately.
• use the register or language variety that is appropriate to the situation and the
relationship to the conversation partner.
• make clear to the listener the main sentence constituents, such as subject, verb,
object, by whatever means the language uses.
• make the main ideas stand out from supporting ideas or information.
• make the discourse hang together so that people can follow what you are saying.

Face to Face Communication in Workplace

A face to face communication is something you have not on the phone, not by computer,
but when you're face to face with someone, telling them something in front of them.

Face-to-face communication is an inevitable form of communication however advance be

the development and growth of science. Man is a social animal and it is necessary for him
to communicate with others around him. The earliest form of communication methods
known to man forms the crux of this face-to-face communication.

Starting from morning to night, it is impossible for us to be without communicating with

others around us, especially in our workplace. Be it in expression of your views or
towards resolving conflicts, face-to-face communication has its share of benefits in
facilitating the communication.
Face to face communication is the direct communication that is experienced by the
receiver and the sender in a direct way. This is the basic form of communication and is a
type of oral communication. Many times face-to-face communication may also form a
part of non-verbal communication where the sender and the receiver can exchange
messages just through their body language or facial expressions. Such kind of
communicational processes help in decreasing the communication gaps and breaks.

Using your voice as a communication tool

It has been said that language provides the words but your voice is the music that makes
words meaningful. You may believe that a beautiful or powerful voice is unattainable.
After all this is the voice you were born with and it cannot be changed.

Pronunciation:
It involves saying words correctly and clearly with the accepted sounds
and accented syllables. You will be at distinct advantage in your job if, through training
and practice. The best way is to listen carefully to educate people, look words up in the
dictionary.

Voice quality:
The quality of your voice sends a nonverbal message to listeners.
It identifies your personality and your mood. Some voice sound enthusiastic and friendly.
But voice can also sound controlling, slow witted, angry or childish. This does not mean
that the speaker is merely carrying on a family tradition.

Workplace Relations through conversation

The Workplace Relations degree is designed to develop and refine human resource skills
to support high-performance production and service delivery; to enhance relations,
through mutual trust and respect, between management, employees and unions; to
recognize and extend cooperation and employee decision-making for the benefit of
workers, managers, business owners, and the public. The degree recognizes positive
workplace relations as a vital component for success in today's fast-paced marketplace.
Use correct names and titles. Although the world seems increasingly informal its still
wise to use titles and last names when addressing professional adults .when you meets
strangers do you have trouble remembering their name? you can improve your memory
considerably if you associate the person with an object, place, color , animal, job or some
other memory hook.

Making the use of voice mail.

An increasing number of companies are using voice mail, including
over 90%
of the nation's largest corporations as well as a great majority of small
businesses. The survey also points out that the ways in which voice
mail systems are
implemented affects both subscriber and caller satisfaction. Although
these
pages are not intended to address all aspects of system
implementation, they
are designed to help resolve some of the most common problems
encountered
when using voice mail.

The elements of an effective voice mail greeting are:

• Your name (also the name of your company or department, optional).

• The day of the week or period of time for which your greeting is valid.
• What key(s) callers can press on their telephones for immediate assistance.
• When callers can expect a return call - more specific than "as soon as
possible."