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VERITAS NetBackup ™ 6.0 Troubleshooting Guide UNIX, Windows, and Linux N15281C September 2005

VERITAS NetBackup 6.0

Troubleshooting Guide

UNIX, Windows, and Linux

N15281C

September 2005

Disclaimer

The information contained in this publication is subject to change without notice. VERITAS Software Corporation makes no warranty of any kind with regard to this manual, including, but not limited to, the implied warranties of merchantability and fitness for a particular purpose. VERITAS Software Corporation shall not be liable for errors contained herein or for incidental or consequential damages in connection with the furnishing, performance, or use of this manual.

VERITAS Legal Notice

Copyright © 1998 - 2005 VERITAS Software Corporation. All rights reserved. VERITAS, the VERITAS Logo, and NetBackup are trademarks or registered trademarks of VERITAS Software Corporation or its affiliates in the U.S. and other countries. Other names may be trademarks of their respective owners.

Portions of this software are derived from the RSA Data Security, Inc. MD5 Message-Digest Algorithm. Copyright 1991-92, RSA Data Security, Inc. Created 1991. All rights reserved.

VERITAS Software Corporation 350 Ellis Street Mountain View, CA 94043 USA Phone 650-527-8000 Fax 650-527-2908 www.veritas.com

Third-Party Copyrights

For a list of third-party copyrights, see the NetBackup Release Notes appendix.

Contents

Preface

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ix

Getting Help

. Finding NetBackup Documentation

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ix

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Accessing the VERITAS Technical Support Web Site

 

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Contacting VERITAS Licensing

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xi

. Comment on the Documentation

Accessibility Features

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Chapter 1. Introduction

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. 1

Define the Problem

. What was the Error Indication?

. What Were You Trying to Do When the Problem Occurred?

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Record All Information

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. 1

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. Troubleshooting the Problem

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. 3

Problem Report Information

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. Gathering Information for NetBackup - Java

General Information

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Chapter 2. Troubleshooting Procedures

 

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. Troubleshooting Installation and Configuration Problems

Preliminary Troubleshooting

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To Resolve Installation Problems

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To Resolve Common Configuration Problems

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15

General Test and Troubleshooting Procedures

 

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Testing the Master Server and Clients

 

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Testing Media Server and Clients

 

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Resolving Network Communication Problems

 

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27

Verifying Host Names and Services Entries

Using bpclntcmd

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34

38

. Using the Host Properties Window

 

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54

Resolving Problems Related to a Full Disk

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Resolving Problems Related to PBX

 

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PBX Must Be

Installed

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PBX Must Be Running

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PBX Must Be Set Correctly

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57

PBX Logging

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58

PBX Security

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59

Required NetBackup Daemon/Service Not Available Resolving Problems Related to Unavailable Storage Units Changes to bptm (5.x Media Servers Only)

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62

Troubleshooting NBU in a SAN Environment NetBackup Enterprise Lifecycle: Best Practices

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64

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Using CommandCentral Storage to Troubleshoot NetBackup

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Common NetBackup Troubleshooting Use Cases

 

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66

Backup Performance and NIC Cards

 

68

Chapter 3. Using Logs and Reports

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71

Reports

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73

Status for User Operations

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74

UNIX System Logs

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74

Windows Event Viewer Application Logs

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74

Debug Logs on Servers

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74

. Configuring and Using Unified Logging

Unified Logging

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74

81

Submitting Unified Logging Files to VERITAS Support

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86

Legacy NetBackup Logging

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Logs To Accompany Problem Reports for Synthetic Backup

Debug Logs on UNIX Clients

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. Controlling Log Size on UNIX Clients

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97

Client Logging File Name Format

97

How To Set Logging Levels on UNIX Clients

 

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98

Debug Logs on PC Clients

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. Legacy Debug Logging on PC Clients Controlling Log Size on PC Clients

. Unified Logging on PC Clients

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99

101

Client Logging File Name Format

 

102

How To Set Logging Levels on PC Clients

102

Media Manager Logs

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. 103

. Status Collector Daemon

EMM Server

. Media Manager Logging (UNIX)

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