Gary Rosenthal

4005 Lost Creek Drive, Plano, TX 75074 916-832-8111 gary@garyrosenthal.com

PROFESSIONAL SUMMARY
Sales/Technical/Training/Customer service professional with 10 years of diversified experience in direct and retail
computer sales, technical support face-to-face and call center based, and merchandising. Developed and instituted
proprietary payroll and sales reporting streamlining existing systems. Demonstrated technical, training, sales, and
managerial strengths.
Key Strengths
Customer Service ♦ Advanced Training ♦ Presentation ♦ Merchandising ♦ Sales and Payroll Reporting ♦
Management ♦ Microsoft Office Master Certified ♦ Negotiation ♦ Administration / Delegation

PROFESSIONAL EXPERIENCE
Telvista, Dallas, TX – Technical Support Agent Jan. ‘11 – Present
Completed six week training course for company’s top tier customer technical support contract (Verizon FiOS).
Assisted customers with troubleshooting common issues with their residential account services, including
phone, television and internet. Followed company-set standards for documenting each call for future
troubleshooting.

The Computer Wizard – Independent Home-based Technical Support Feb. ’09 – Dec. ‘10
Assisted clients with everyday computer technical issues, both rectifying the problem, and educating the
customer on how to prevent future problems. Types of services offered included: Backup & Online Storage,
Computer Training, Computer Tune-up, Data Recovery, E-mail setup, Hardware Installation, Hardware Repair,
In-home PC Hookup, Mobile Broadband, Printer Setup, Printer Troubleshooting, Security & Performance,
Social Media Training, Software Install & Setup, Technology Consultation, Virus & Spyware Removal, and
Wireless Networking.

Regal Wine Company, Santa Rosa, CA – Account Specialist Feb. ’08 – Feb. ‘09
Responsibilities included servicing three major supermarket chains on-premise for industry-wide compliance of
product placement and ensuring fair representation amongst all brands. Position requires travel to each
individual chain, on a schedule, within Greater Northern California. Required to submit daily tracker of brand
representation and placement.

Dell Direct Store, Roseville, CA – Kiosk Manager Nov. ’04 – Feb. ‘08
Responsibilities included general sales, daily opening and closing, product demonstration, scheduling, monthly
quotas, payroll, inventory and kiosk refresh. Position required an in-depth knowledge of products and features
and the ability to adapt products and features to individual customer’s needs.
• Led efforts in creating new and original procedures for tracking and quantifying sale’s results, monitoring
sale’s quotas and the tracking of the kiosk’s sales-force hours. Developed a proprietary payroll tracking
system on excel for use in the kiosks company-wide, resulting in company-wide cost savings.
• Selected by senior management as the Service Revenue per Unit Advocate (SRU) to lead efforts in
controlling service metrics at the kiosk level. Estimated revenue generating potential of $50,000 annually.
• Consistently individually ranked in top 10 for sales in the Western Region. Acknowledged for superior
sales results during the National Sales Conference.
• Responsible for initial training of new sales associates and subsequent changes to product line and
advanced selling techniques.

EDUCATION AND PROFESSIONAL DEVELOPMENT

AS Candidate Santa Rosa Junior College Santa Rosa, CA

SKILLS AND CERTIFICATIONS

Visual Basic Programming ♦ C++ Programming ♦ Java ♦ Networking Systems ♦ HTML – Web design ♦ Internet
Search Engines ♦ AS400 ♦ Siebel Systems ♦ Microsoft Office User Specialist Master Certification(MOUS) ♦ Type
100+ WPM ♦ 10-key touch ♦ 14,000 KSPM

OTHER INTERESTS
Acting (performing in local productions since age 4) ♦ Music (play saxophone, guitar and keyboard) ♦ Golf ♦ Video
gaming ♦ Web Master (running personal website) ♦ American Sign Language (3rd level proficiency)
Gary Rosenthal gary@garyrosenthal.com
Page 2 of 2