SAP ChaRM is a tool delivered with SAP Solution Manager that manages activities performed

during a change from design to final promotion to production system. It allows you to track
change requests, transport requests in change management system in the entire business
solution.

SAP ChaRM uses a workflow based approval for transport management, audit-proof
documentation of the functional changes in solution landscape.

What/How SAP ChaRM

• Enforces Standardized change process (ITIL Based)

• Manages, track and categorize Change Requests
• Test execution of changes in the target system
• Transport Scheduling and Tracking
• Comprehensive Reporting on complete Change history
• Documentation of implemented changes
• Minimize business disruptions

Benefits:

• SAP ChaRM allows organization to control and manage changes in the SAP system
efficiently.
• It guaranties that any change to SAP system follows the standard process flow and
procedures with mandatory controls and documented steps.
• Tracking and Audit-ability on Changes
• Reduce risk of correction and of project failures
• Minimize business disruptions.

SAP Solution Manager covers documentation and work flow data during the change
implementation.SAP ChaRM report can give the following information.

• Change request: By Status, type, steps.

• Change Request duration: By organization, user, type, step
• Change Requests & Transport Requests
• Current transport status
• Incidents triggered in Change request: By Organization, SAP Component

Technically, SAP Charm needs to be configured in your landscape first. It uses CRM
request/approval procedure; BC set for SAP ChaRM and follows a workflow mechanism.

Though SAP ChaRM in the landscape takes quite a bit time to be setup, it organizes efficient
management of changes in your IT infrastructure by enforcing standardized methods and
procedures falling in Information Technology IL (ITIL) methodology. It guarantees change
related business breakdowns to minimum.

Change Request Management (ChaRM)

Launch a SAP ChaRM offensive in your company

The more functions a system landscape has, the more difficult it is to maintain an overview of the changes
made to its software applications. The traceability of such changes, however, is a major concern when it
comes to guaranteeing the auditability and functional reliability of the individual processes.
Application Lifecycle Management therefore requires a comprehensive Change Request Management
process. It has to document any changes made – starting from the request to the approval procedure to the
final decision – and provide the latest information on these changes to the IT project team.

SAP's Solution Manager is a tool that supports the entire life cycle of a change request from the initial
request to the transport of a new or modified functionality into the production system.

From the request to the transport into the production system – ITIL-
compliant Change Request Management
The Change Request Management process complies with IT Infrastructure Library (ITIL) standards and
ensures the thorough and audit-proof documentation of functional changes that affect the system landscape.
A comprehensive view that includes everything from the change requests to the corresponding transports
along with the accompanying documentation creates a SAP system without discontinuities.

SAP Solution Manager covers the full documentation as well as the entire workflow. Comprehensive
reporting on the changes themselves as well as the information on the change status allow for efficient IT
controlling.

In an initial specification workshop, We will work with you to develop a Change Request Management
process tailored to your requirements. In a second step, we will then implement a pilot in your system.