MODULE: QUALITY CONCEPTS

All Multiple Question Carry two Mark,

25. We have a sample of EETs pulse-rate with a mean of 80 and standard deviation of
6 beats pre minutes. How would you describe the pulse rate of an EET who
recorded 98 beats per minutes in terms of mean and standard deviation.
a. 3 SD above mean
b. 2 SD above mean
c. 1 SD above mean
d. None of the above
e. It could be anything
26. About what percentage of the observation in a normal distribution will have
values grater than 1 SD above the mean.
f. 32
g. 36
h. 50
i. More then 50
27. A normal distribution is represented by ‘ the process mean’ and -PROCESS
SPREAD--------------------
28. The defect level in a process without ‘mean shifted’ for 6 sigma level operation is
----0.002----------------------------
29. The defect level in a process with ‘mean shifted’ for 6 sigma level operation is
-3.4-------------------------------
30. When the mean shifted,
j. It increases the defect level
k. It reduces the defect level.
l. Can be anything, depending upon the situation
31. How much “shifting of mean” is allowed, while doing six sigma calculation and
data processing ?
m. + 1.57 SD
n. +1.0 SD
o. + 2.0p.
+ 1.5 SD
q. Depends on the particular process for which calculation is being done
32. Define the process capability Index

33. What is the difference of Cp and Cpk?

34. What is the process capability index for a three and six sigma level of operation ?
r. 1 and 2
s. 1.5 and 2.5
t. 3 and 4
u. None of the above
35. You asked your design and engineering staffs to see how there products are
manufactured in the factory. In this case, you are implementing the concept of:
v. PDCA/SDCA
 w. Quality first
x. Next process is customer
y. Speaks with data
36. Three Ks (3K) are Japanese words referring to conventional perception of work
place Kiken- dangerous, Kitanai –dirty and Kitsui-stressful. To change these
perception, we should first implement :
z. 6 sigma
aa. 5S
bb. 3 MUs
cc. SQC
37. When you finally agree upon our main problem, the team leader draw a diagram
to further discussed the cause of our problem. The diagram mentioned here is :
dd. Pareto
ee. Fault tree
ff. Scatter
gg. Fish bone
38. Which of the following is not a QC Tool ?
hh. Pareto chart
ii. Check sheet
jj. Scatter diagram
kk. Force-field analysis
ll. Brain storming analysis
39. Improvement ideas from individuals in generally channeled through :
mm. Quality control
nn. KAIZEN work-shop
oo. Small-group activity
pp. Suggestion systems
40. In one of our Gemba-KAIZEN workshop, we were able to shorten the length of
conveyor belt by 60%. This case is commonly associated to the elimination of
muda of :
qq. Waiting
rr. Motion
ss. Rework
tt. Transportation
41. Before you are reckoned as capable to manage QCD ( Quality, Cost, Delivery ) of
your company, you have to manage your GEMBA effectively. This principle is
in line with KAIZEN concept of :
uu. Speak with data
vv. Process versus result
ww. Quality first
xx. Market-in
42. Which of the following is a QC tool :
yy. Histogram
zz. Brain writing
aaa. 5W, 1H
bbb. Process-Model sheet
 43. What does DMAIC stands for :

44. What is KAIZEN

ccc. Gradual
ddd. Order
eee. Gradual, orderly and continues improvement
fff. Continues
45. The search for industry best practices that lead to superior performance is called,
ggg. Bench marking
hhh. Business process reengineering
iii. Market search
jjj. Kaizen
46. Control limits on a Shewhart control charts corresponds to
kkk. 2 sigma limits
lll. 3 sigma limits
mmm. 4 sigma limits
nnn. 6 sigma limits
47. When a company moves from 3-sigma quality level to 4 and 5 sigma quality
levels, they tend to
ooo. Spend more money on prevention costs
ppp. Spends less money on appraisal cost
qqq. Spend less money on failure cost
rrr. All of the above
48. What is PDCA ? (write the extended from )
49. What is RPN (write the extended from )

Answer any 10 question

01. Show how PDCA and DMAIC is related to each other graphically ? (5marks)
02. What is 5 S Programme, define each S and give heir meanings ? (5marks)
03. How many types of check – sheets are there; give their names ? (5marks)
04. What is FMEA ? (5marks)
05. Write in ordered of importance, the Six Sigma Organization structure: the
champion, green belt, master black belt and black belt ? (5marks)
06. Show graphically the kaizen Grid (Innovation, Kaizen, Maintenance) ?
(5marks)
07. Complete the definition of Quality (5marks)
Quality means Meeting Requirement of

And Customers at a cost every

time the time.
08. Define & explain the meaning of QCDS ? (5marks)
sss.Q
b. C
c D
 d. S
09. Define KAIZEN (5marks)
10. SIX SIGMA = ---------------------DPMO (5marks)
11. Define MUDA (5marks)
12. Explain any four kinds of MUDAs (5marks)
01.------------------------------------------------
02------------------------------------------------
03-------------------------------------------------
04-------------------------------------------------
13. Define 3 elements of Cost of Quality (5marks)
14. Define & draw steps of Problem Solving Process (5marks)

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