CURRICULUM VITAE

House No.2618,
Sector 56,
Chandigarh,
MOB: +91-9878048713
E-mail:shailendarkaundal@gmail.com
SHAILENDAR KAUNDAL

Career Objective:
Looking for a challenging position where my knowledge and skills can be shared and enriched
leading to contribution to the enterprise and personal growth.

Academic Qualifications:
• Graduation from Shimla University.
• Passed the Senior Secondary from H.P.S.E.B Dharmshala.
Technical Qualifications:
Advance Diploma in Computer Hardware and Networking from Hights Computer Education
Center Hamirpur (H.P).
• MCITP (coaching)
• Exchange 2007 (coaching)
Skills:
• Connectivity of peer-to-peer networking.
• Sharing of internet connection using the proxy server.
• Trouble Shooting of a Computer.

Operating System : Windows Server 2008, Windows XP, Vista, Win 7

Desktop Tools : Office 2000, XP, 2003, 2007,
Server : DNS, DHCP,AD, WDS,WTS.
Mail server : Exchange 2007
Mail : Good Experience in Lotus Notes 7.5 / 8.5, Microsoft Outlook,
Outlook Express.
Anti Virus : Trend Micro Antivirus, Symantec scan for all client pc.
Networking : TCP/IP, Well acquainted with knowledge of installation, problem
diagnostics and troubleshooting.
• Knowledge of VPN (Exchange end to customer end), Install the modem, and
configure the modem.

Organizational Experiences
Organization: Accel Frontline Limited. (B.T)
Experiences: - 3.11 years.

From:- 11.5.2007 to till date.

Position: Customer support Engineer.
Company profile:
Accel Frontline is a pioneer (CMM-Level 5) in multi-vendor services in India and Abroad. It offers
onsite support at more than 100 locations in India for over 2,000 customers. Accel has more than
2300 professionals working onsite and offshore, to provide 24x7 maintenance support for many
mission critical applications.

Project Handled and Responsibilities

Currently working in ACCELFRONTLINE LTD as a Customer IT support- Engineer and have
been posted at “Bharti Airtel” Head Office IT Park Chandigarh.

• PNB.
• Bajaj Electrical Ltd.
• Eicher Motor Ltd.
• AFL Pvt. Ltd.
• DHL Pvt Ltd.
• Quipo Telecom Services.
• Spencer Retails Ltd.

Responsibilities Handled:
• System Engineer for responsible for installation, management, and monitoring for different
Accel Frontline clients. I routinely provide support, which includes OS and H/W
troubleshooting, and provide operational support, job automation and scheduling, or nightly
reporting.
• Responsible for hardware and Operating system.
• Manage office application dependency, install, configuration, troubleshooting all, library
module compilation configuration & installation.
• Processes administration and management like monitoring, start/stop/kill various processes/sub
process.
• Auditing application log, security log, system log, directory service log.
• Providing first & second-level technical support.
• Installation of Operating Systems On Clients, software, Networking,
• Providing Solutions to daily user problems
• Technical Support/Desktops/Laptops/Helpdesk.
• Installation & configuration of AIRTEL Software’s & links.
• Troubleshooting the problem in Lotus Clients.
• Providing Airtel Outsource Locations in Haryana and Punjab circle by giving telephonic
Support and through net meeting

Taking care of all IBM processes like:

1. Basic hygiene process document
2. IBM call management
3. IMAC Management
4. Asset refresh management
Strength:
• Self Confidence
• Sincerity and Sense of Responsibility.
• Creative & Practical Approach.
• Time management.

Hobbies:
Listening music, Playing Cricket.
Personal Information:
Father’s Name : Sh.Tara Chand Kaundal
Date of Birth : 30th. July. 1987
Martial Status : Single
Gender : Male
Languages Known : Hindi & English

Date:-______________

Place:-_____________ (Shailendar kaundal)