Escolar Documentos
Profissional Documentos
Cultura Documentos
Organizational Structures
and Processes
Exhibit 11.1
© 2004 by Nelson, a division of Thomson Canada Limited 5
Functional
Departmentalization
Advantages Disadvantages
creates highly cross-department
skilled specialists coordination can
lowers costs be difficult
through reduced
duplication
may lead to
slower decision
communication
and coordination making
problems are produces
lessened managers with
narrow
experiences
© 2004 by Nelson, a division of Thomson Canada Limited 6
Product
Departmentalization
American Express
Coca-Cola Enterprises
subordinate
transfer of full responsibility of assignment
transfer of authority over required
resources
transfer of accountability
© 2004 by Nelson, a division of Thomson Canada Limited 18
How to Be a
More Effective
Delegator
1. Trust your staff to do a good job
2. Avoid seeking perfection
3. Give effective instructions
4. Know your true interests
5. Follow up on progress
Empowerment
Behavioural informality
Virtual organizations
Boundaryless organizations