Feroza Salam

SUMMARY

● 9 years of experience in the field of Information Technology covering Quality

Assurance/Testing, and Software Development in various Client Server environments,
Mainframes and Web Based applications.
● Strong testing background that included reviewing system requirements, writing and executing
Test cases.
● Experience in the field of in formation Technology as a QA Analyst and a QA Tester.
● Experience in Manual and Automated testing using tools like Quick Test Pro (QTP),
Winrunner, Load Runner, and Quality Center.
● Strong Knowledge of the Software Development Life Cycle (SDLC), QA Methodologies and
QA Strategies like CMM to ensure Quality Assurance Control.
● Experience analyzing the requirements and Proficient in establishing QA Procedures, Standard
Methods, and Software Requirement Specifications (SRS).
● Experience in developing Test Plans and Test Cases using the requirements and design
documents while specifying Testing Overview, Approach, Strategy, Scope, Roles and
Responsibilities.
● Exposure in testing GUI, Web based applications, and Client Server applications.
● Experience working on POS systems.
● Strong work experience Black box and White box Testing.
● Experience in Functionality Testing, Regression Testing, System Testing, Integration
Testing, Unit Testing and User Acceptance Testing.
● Working experience of Relational Databases like DB2, SQL Server, Oracle and MS-Access.
Experience in Back-end testing using SQL queries on the above databases.
● Expertise in using Bug Tracking tools such as Bugzilla, TFS, Test Director/Quality Center
and its features.
● Strong experience in Defect Tracking and Reporting.
● Documenting Test Documents using MS Office Tools- Word, Excel, and Power Point.
● Excellent Trouble shooting, Problem solving and Technical skills.
● Good Analytical skills, Presentation skills with strong communication skills, Effective Time
Management and ability to work in a team or independently.
● Experience in Diversified business domains.
● Ability to focus and prioritize under pressure.

Technical Skills:

Operating Systems Windows 95/2000/2003/NT/XP/Vista, UNIX, MSDOS

Languages C, C++, SQL, UNIX Shell Scripting and XML
Databases DB2, Oracle 9i, SQL Server, MS Access, Teradata SQL
Testing Tools Test Director 6.0/7.0/8.0, Quick Test Pro 8.2, Win Runner 7.0/7.5,
Load Runner 7.2, Quality Center 8.2, 9.0, 9.2
Scripting Languages TSL, HTML, XML, Java Script, VB Script
Browsers Netscape Navigator, Internet Explorer
Servers IIS, Web Logic Server, Web Application Server, SQL, Informix 11.10.FC2X1
Other Packages MS Office’2000, 2003, MS Front Page
Education:
1. B.S in Electronics and Communication Engineering, JNT University, India

Professional Experience

GameStop, Inc., Grapevine, TX Feb10 – Present

Role: QA Analyst
GameStop is the world's largest video game retailer. Worked on the FINE and GISMO Applications. The
GISMO application is a GUI based application that consisted of several applications which replaced the
BRIAN application which was a DOS application. The FINE application involved testing the item
number field that was expanded from a two byte signed integer to a four byte signed integer to
accommodate the expansion of product catalog with digital products and other new revenue channels.

Responsibilities:
● Reviewed the Business Requirement Documents (BRD) and the Functional Specifications.
● Assisted and reviewed Test Plans by going through the design and functional specifications.
● Involved in preparing the Test data for interpreting the Positive/Negative results based on the
design requirements.
● Reviewed the Designs and specifications and created Test cases based on the content.
● Involved in Data Set for FINE
● Performed Functional and Integration testing for the various applications in GISMO
● Involved in Integration testing for GISMO which involved other systems like POS, Middleware
● Participated and coordinated in Test Case Walkthroughs.
● Created System and End-to-End test cases for the GISMO and FINE applications.
● Performed Manual Testing and Automation Testing of the application.
● Created automated test scripts by using Quick Test Pro for data verification and validations.
● Performed data driven testing using Quick Test Pro.
● Inserted Bitmap and Text checkpoints where needed to compare the current behavior of
the application.
● Performed Backend Testing by writing SQL queries.
● The Test sets that covered all aspects of the application functionality were scheduled and
executed using Quality Center 9.0
● Used Test Director as a defect tracking tool.
● Involved in creating UAT Test Cases and Data setup.
● Interacted with Business users for UAT (User Acceptance Testing), and tested the possibilities of
system failure with UAT.
● Involved in attending meetings with the business users and reviewing the developed scripts to
ensure that they were in accordance to the business user’s expectations.
Environments:
VB.Net 3.5 Framework , C#, MS SQL Server 2005/2008/2010, MS Visual Studio 2008, MS
Visual SourceSafe, Pervasive v10, Office 2007, Quality Center 9.0, QTP 9.0

J.C.Penney Company, Inc., Plano, TX Feb 08 – Jan10

Role: QA Analyst
JCPenney, a fortune 500 company, is one of America's leading retailers, operating throughout
the United States and Puerto Rico. Worked in the Marketing and Supply Chain Departments on
the MPM and RLC Order Fulfillment to Customer Projects. The MPM project was based on
testing the activities of the Media Placement Management. MPM was used to execute three core
Media Services activities – Preprint, Run of Press and Visual Properties. Worked extensively on
the Preprint -II application.
The RLC (Retail Logistics Center) Order Fulfillment to Customer was based on using the
Logistics Strategy of using an enterprise approach to filling customer orders from any facility.
Implementation of this project provided an automated fulfillment of direct customer orders from
RLC Inventory.

Responsibilities:
● Reviewed the Business Requirement Documents (BRD) and the Functional Specifications.
● Created Test Plans by going through the design and functional specifications.
● Reviewed the Designs and specifications and created Test cases based on the content.
● Created Traceability Matrix for mapping the Test cases to the Functional Specifications.
● Participated and coordinated in Test Case Walkthroughs.
● Created System and End-to-End test cases which involved 9 applications for the RLC Order
fulfillment to customer project.
● Involved in creating Test scripts for automation using QTP.
● Performed Manual Testing of the application.
● Performed Backend Testing by writing SQL queries.
● Involved in preparing the Test data for interpreting the Positive/Negative results based on the
design requirements.
● The Test sets that covered all aspects of the application functionality were scheduled and
executed using Quality Center.
● Used Quality Center as a defect tracking tool.
● Involved in creating UAT Test Cases and Data setup.
● Interacted with Business users for UAT (User Acceptance Testing), and tested the possibilities of
system failure with UAT.
● Involved in attending meetings with the business users and reviewing the developed scripts to
ensure that they were in accordance to the business user’s expectations.
Environments:
MPM Project: VB.Net 3.5 Framework based on IIS 6.0, SQL Server 2003/2005, Windows2000
(Supplier), Windows 2003 (JLENAPPS) Quality Center 9.0, MS Office, RLC Order Fulfillment
Project: UNIX, z/OS, Java, Humming Bird Connectivity 10 Windows Server 2000/2003, Quality
Center 9.2, Quick Test Pro 10.0 .Net 1.1/3.5, SQL Server 2000, MVS z/OS DB, Oracle 9i, IBM DB2,
Teradata SQL Assistant 7.2, Informix 11.10.FC2X1

GameStop, Inc., Grapevine, TX Oct 07 – Jan 08

Role: QA Analyst
GameStop is the world's largest video game retailer. The project was based on testing GameStop’s new
version of GameStop/EB Games website. ECom is releasing a new version of the GameStop/EB Games
website along with a new Order Management System (CWDirect). Barnes&Nobles is one of the affiliates
of GameStop, Inc.
Responsibilities:
● Reviewed the Business Requirement Documents (BRD) and the Functional Specifications.
● Wrote Test Plans by going through the design and functional specifications.
● Reviewed the Designs and specifications and created Test cases based on the content.
● Participated and coordinated in Test Case Walkthroughs.
● Performed Manual Testing of the application.
● Created and fulfilled orders in CWDirect. Used AS400.
● Create, Shipped, Returned and cancelled Barnes & Nobles orders.
● Performed Backend Testing by writing SQL queries.
● Involved in preparing the Test data for interpreting the Positive/Negative results based on the
design requirements.
● The Test sets that covered all aspects of the application functionality were scheduled and
executed using Quality Center and TFS (Team foundation server) Barnes & Nobles Test sets.
 ● Successfully designed, developed and implemented a complete regression test for the entire
system.
● Used Quality Center and TFS as a Test management and defect tracking tool.
● Interacted with Business users for UAT (User Acceptance Testing), and tested the possibilities of
system failure with UAT.
● Involved in attending meetings with the business users and reviewing the developed scripts to
ensure that they were in accordance to the business user’s expectations.
Environment: Java, AS400, Quality Center 9.0, Xml, TFS, Visual Studios 2005, Office 2000.

Blockbuster Inc, McKinney, TX May07 –Aug07

Role: QA Analyst
The Blockbuster Inc assists the media in providing company specific and home entertainment
industry related information. The Project was a online application called ePAF (Electronic
Payroll Application Form) which would be used by Blockbuster employees to make changes
related to Personal (Name, Marital, Address etc), Position change, and Pay change.
Responsibilities:
● Reviewed the Business Requirement Documents (BRD) and the Functional Specifications.
● Involved in writing Test Plans by going through the design and functional specifications.
● Reviewed the Designs and specifications and created Test cases based on the content.
● Participated and coordinated in Test Case Walkthroughs.
● Performed both Manual and Automated Testing of the application.
● Involved in preparing the Test data for interpreting the Positive/Negative/Regression results
based on the design requirements.
● The Test sets that covered all aspects of the application functionality were scheduled and
executed using Quality Center.
● Generated automated test scripts using Winrunner TSL, based on system requirements for the
web-based application and added check points on the new builds.
● Created automated test scripts by using Winrunner for data verification and validations.
● Successfully designed, developed and implemented a complete regression test for the entire
system.
● Used Rendezvous concept of LoadRunner to generate peak load onto the server thereby
stressing it, and measuring its performance.
● Ran the LoadRunner Scenarios with various user-mix incrementing in constant ratios, thus
reaching the peak load of 1500 Virtual Users.
● Used Quality Center as a Test management and defect tracking tool.
● Interacted with Business users for UAT (User Acceptance Testing), and tested the possibilities of
system failure with UAT.
● Involved in attending meetings with the business users and reviewing the developed scripts to
ensure that they were in accordance to the business user’s expectations.
Environment: ASP.NET, Oracle8i, Java, Load Runner 9.0, Win Runner 9.2, Quality Center 9.0,
Office 2000.

Sprint PCS, Overland Park, KS Aug 06 – April07

QA Analyst
Responsibilities:
● Reviewed the Business Requirement Documents (BRD) and the Functional Specifications.
● Involved in writing Test Plans by going through the design and functional specifications.
● Reviewed the Designs and specifications and created Test cases based on the content.
● Participated and coordinated in Test Case Walkthroughs.
● Performed both Manual and Automated Testing of the application.
● Generated automated Test Scripts using Win Runner TSL, based on system requirements and
added check points on new builds.
● Extensively involved in testing CSM module with activities like Billing account number (BAN)
creation, activate, suspend, cancel, restore subscribers, and billing.
 ● As a team member was involved in creating Detailed Test Cases (DTC). Using DTC’s created
Test scripts.
● Involved in testing MPS module for usage details.
● Backend testing by querying the database Using Toad.
● Recorded Load Runner Vuser scripts implementing parameterization by data driven wizards in
Virtual User Generator.
● Interacted with Business users for UAT (User Acceptance Testing), Tested the possibilities of
system failure with UAT
● Used Test Director as a Test management and defect tracking tool.
Environment: HP-UX, Oracle8i, COBOL, TOAD 8.0, Java, Quick Test Pro 8.2, Load Runner 7.6,
Win Runner 7.5, Test Director 8.0, Office 2000.

Capital One, Richmond, VA, Feb 06 – July 06

QA Analyst
Responsibilities:
● Designed Test Plans and Test cases by going through the Design, Functional Requirements and
user (Business) Requirements Documentation.
● Involved in Manual Testing the application.
● Performed Functional Testing and Scenario Based Testing.
● Performed Regression Testing during various phases of development.
● Created data driven tests using Win Runner to run the script for varying data.
● Conducted System and Integration Testing, debugged the software errors and interacted with
Developers to resolve technical issues.
● Created automated test scripts by using Quick Test Pro for data verification and validations.
● Conducted Backend Testing by querying databases.
● The Test sets that cover all aspects of application functionality were scheduled and executed
using Test Director.
● Created test descriptions for all Use Cases kept under Load test.
● Creating and executing LOAD Test plans.
● Interacted with developers and reported the software bugs through Test Director.
● Interacted with Business users for UAT (User Acceptance Testing), Tested the possibilities of
system failure with UAT.
● Involved in project meetings with the business users and reviewing the developed scripts to
ensure that they were in accordance to the business user’s expectations.
Environment: WindowsNT/2000, Java, JavaScript, Oracle9i, TOAD 8.0, Quick Test Pro 8.2, Load
Runner 7.6,Win Runner 7.0, Test Director 8.0

ERIE Insurance Group, Erie, PA July 05 – Jan 06

QA tester
Responsibilities:
● Created Test Plans, and generated Test Cases for the application.
● Performed Manual Testing on different modules of the application.
● Performed Functional Testing, Regression Testing, System Testing and Performance Testing.
● Involved in requirement and development walkthroughs and reviews.
● Created automated test scripts by using Win Runner for data verification and validations.
● Developed SQL Queries to check the database integrity.
● Evaluated application testing results and recorded the discrepancies using Test Director to track,
analyze and report on them. Generated detailed reports of Bugs, Pass-Fail report and Comparison
Chart.
● Interacted with developers and reported the software bugs through Test Director.
● Involved in project meetings start of every week to keep up to the pace of the project.
Environment: Visual Basic 6.0, ASP 3.0, Test Director8.0, Win Runner 7.0, Oracle8i, Java, SQL,
XML.
Health Highway, Inc, Santa Clara, CA Jan 05 - June 05
QA Tester
Responsibilities:
● Wrote detailed Test Plans outlining the test schedules, hardware and software required, test data,
business functionalities to be tested, testing strategy to validate the key business process.
● Involved in writing Test Cases for testing the functionality of the application, which covered both
end to end test cases to test a specific functionality. Wrote Test Cases in Test Director.
● Executed the Tests manually to verify the application functionality.
● Created automated scripts using TSL in Winrunner to perform regression testing of the modules
like task ID Creation.
● Inserted synchronization points to solve timing problem between test and application.
● Tested GUI and functionality of the application using multiple browsers such as Netscape
Navigator, Microsoft Explorer on multi platforms and interpreted the negative/positive results..
● Involved in checking hyperlinks of the application.
● Used SQL to validate backend database changes and updates.
● Tracked the defects found and sent them to the Developer using Test Director.
● To report the status of the software testing through an analysis of reported defects.
Environment: Quick Test Pro(QTP), Win Runner 7.0, Test Director 8.0, Bugzilla, DB2, SQL, Java,
HTML, Weblogic, Windows 2000/XP

Dr.Reddy’s Labs, Hyderabad, India Nov 03 - Nov 04

Software Tester
Responsibilities:
● Analyzed the business requirements and wrote a detail Test Plan.
● Performed positive and negative testing.
● Performed security testing of the product.
● Generated various reports for Management about Test Defects and Execution status.
Environment: C++, CGI and HTML on a Windows Platform.

NIIT, Hyderabad, India April 02 - Oct 03

Software Tester
Responsibilities:
● Involved in preparing test plan and test cases based on the business requirements.
● Involved in Manual Testing, for the GUI and Functionality of the application.
● Performed installation and configuration of software required for testing.
● Developed SQL queries to check the data base integrity.
● Participated in weekly assessment meetings with business analysts and developers
Environment: Windows 95, Java, Jdk1.1.6, Java script, SQL Server, SQL.