‘

Innovation-Led

Experience Driven

Software Distribution and Packaging Services

Customer Challenges
The desktop environment is changing fast and continuously demands inno-
vative and cost effective solutions. Today, enterprises are facing problems Benefits
in managing their disparate and complex desktop environment. One of
Significantly reduce the desktop
these issues, effective desktop management, has proven especially difficult
to handle. The reality is that successful desktop management is a complex Total cost of ownership (TCO).
and problematic undertaking. It is also getting harder to accomplish with Increase reliability and stability
the ever-increasing proliferation of mobile workers at a time when most
companies are being managed with a flat level of IT resources. More and of deployed desktop and laptop
more control is lost, often on a daily basis applications.
Reduce Staff time for software
Satyam Solution deployments
Satyam IMS Managed Desktop Services is designed to help you improve Built in automated and unat-
visibility into PC assets; more efficiently manage your software-distribution tended support
process and enhance the security of your business PCs. Our software ser-
vices are fully managed with a well thought-about modular approach, allow- Flexible engagement model
ing you to choose the services you need. And the service modules are Reduce helpdesk support inci-
driven by seamlessly integrated management platforms that provide your IT
staff with enhanced control of your PC environment. dents.
Standardized Process and Tem-
plates
Service Stack
Ownership of quality & perform-
Desktop Packaging Services
ance
SMS / MSI /RPM Packaging solutions
Rich experience of associates
Desktop Integration and testing Services
supported by Satyam IMS
Desktop Standardization (Build , Image, Deploy) team’s experience
Electronic Software Distribution Services
Patch Management
Consulting, Design, Deploy and Manage
IT Asset Management
Products & Technology
Windows Deployment/ Vista Migration
Automated rollouts
Novell ZENworks, InstallShield
License Management
Windows NT / 2000 / 2003/XP/
PC Refresh
Linux
1. Identify Assets 2. Deploy System
• Hardware inventory • OS image
•
•
Software inventory
Users
•
•
Scripted install
Configure network settings
Altiris, Novell Zenworks, Install-
10. Transition/Migrate • Printers
• Upgrade hardware
• OS and apps
3.
•
Software Delivery
Custom applications
Shield, Wise Installer, SMS ,
• Updates
• Virus pattern files
Install Shield, Wise Package
9.
•
Problem Mgmt
Incidents
4. Application
Management
studio,
• Knowledge • Identify conflicts
• Tasks
• Reporting
• MSI self-healing
Microsoft SUS
5. License Management
8. Remote Admin • Application usage
• File transfer
• Directory sync 7. Backup/Restore
• License harvesting CA Unicenter, Tivoli,
• Mobile users 6. Asset Management
• Redundant file and • IT Assets
block elimination
• Snapshots
Opsware

Drive Image Pro

Value Proposition
Symantec Ghost
Satyam is a leading IT Infrastructure +Management services provider that helps
Winbatch
clients to focus on their core business areas and to align their business goals and
IT infrastructure. Satyam enables clients to derive maximum value and return on
KIX, RPM

IT investments and lowering TCO by deploying cross-skilled infrastructure con- Resource Kit, tools and utilities
sultants with wide experience spanning various technologies and by following
best practices in delivering infrastructure services. Satyam – IMS is ISO 9001,
20000, 27001 certified for delivery and security processes and offers guaranteed,
SLA backed service levels that ensure improved Quality of Service.