Escolar Documentos
Profissional Documentos
Cultura Documentos
TABLE OF CONTENTS
Page 1
• Introduction 4
• Company Profile 7
• Research Methodology 19
• Limitations of study 23
• Questionnaire 79
• Bibliography 86
Page 2
INTRODUCTION
Page 3
S.No. COMPANY
SYMBOL
Page 4
BUILD WITH CONFIDENCE
Page 5
COMPANY PROFILE
ACC (ACC Limited) is India's foremost manufacturer of cement and concrete. ACC's
operations are spread throughout the country with 3 regions, 14 modern cement
factories, 19 Ready mix concrete plants, 19 sales offices, 54 area offices, 194 ware
houses and several zonal offices. It has a workforce of about 9500 persons and a
countrywide distribution network of over 10,000 dealers. ACC's research and
development facility has a unique track record of innovative research, product
development and specialized consultancy services. Since its inception in 1936, the
company has been a trendsetter and important benchmark for the cement industry in
respect of its production, marketing and personnel management processes. Its
commitment to environment-friendliness, its high ethical standards in business dealings
and its on-going efforts in community welfare programs have won it acclaim as a
responsible corporate citizen. ACC has made significant contributions to the nation
building process by way of quality products, services and sharing its expertise.
In the 71 years of its existence, ACC has been a pioneer in the manufacture of cement
and concrete and a trendsetter in many areas of cement and concrete technology
including improvements in raw material utilization, process improvement, energy
conservation and development of high performance concretes.
ACC’s brand name is synonymous with cement and enjoys a high level of equity in
the Indian market. It is the only cement company that figures in the list of Consumer
Super Brands of India.
The company's various businesses are supported by a powerful, in-house research and
technology backup facility - the only one of its kind in the Indian cement industry. This
ensures not just consistency in product quality but also continuous improvements in
products, processes, and application areas.
ACC has rich experience in mining, being the largest user of limestone, and it is also
one of the principal users of coal. As the largest cement producer in India, it is one of
the biggest customers of the Indian Railways, and the foremost user of the road
transport network services for inward and outward movement of materials and products.
Page 6
ACC has also extended its services overseas to the Middle East, Africa, and South
America, where it has provided technical and managerial consultancy to a variety of
consumers, and also helps in the operation and maintenance of cement plants abroad.
ACC demonstrates the practices of being a good corporate citizen undertaking a wide
range of activities to improve the living conditions of the under-privileged classes living
near its factories.
ACC was formed in 1936 when ten existing cement companies came together under
one umbrella in a historic merger – the country’s first notable merger at a time when the
term mergers and acquisitions was not even coined. The history of ACC spans a wide
canvas beginning with the lonely struggle of its pioneer F. E. Din Shaw and other Indian
entrepreneurs like him who founded the Indian cement industry. Their efforts to face
competition for survival in a small but aggressive market mingled with the stirring of a
country’s nationalist pride that touched all walks of life – including trade, commerce and
business.
The first success came in a move towards cooperation in the country’s young cement
industry and culminated in the historic merger of ten companies to form a cement giant.
These companies belonged to four prominent business groups – Tatas, Khataus, Killick
Nixon and F E Dinshaw groups. ACC was formally established on August 1, 1936.
Sadly, F E Dinshaw, the man recognized as the founder of ACC, died in January 1936.
Just months before his dream could be realized.
ACC stands out as the most unique and successful merger in Indian business history, in
which the distinct identities of the constituent companies were melded into a new
cohesive organization – one that has survived and retained its position of leadership in
Page 7
industry. In a sense, the formation of ACC represents a quest for the synergy of good
business practices, values and shared objectives. The use of the plural in ACC’s full
name, The Associated Cement Companies Limited, itself indicates the company’s
origins from a merger. Many years later, some stockbrokers in the country’s leading
stock exchanges still refer to this company simply as ‘The Merger’.
A strategic alliance
The house of Tata was intimately associated with the heritage and history of ACC, right
from its formation in 1936 upto 2000. Between the years 1999 and 2000, the Tata group
sold all 14.45 per cent of its shareholding in ACC in three stages to subsidiary
companies of Gujarat Ambuja Cements Ltd (GACL), who are now the largest single
shareholder in ACC. This has enabled ACC to enter into a strategic alliance with GACL,
a company reputed for its brand image and cost leadership in the cement industry.
Holcim is the world leader in cement as well as being large suppliers of concrete,
aggregates and certain construction-related services. Holcim is also a respected name
in information technology and research and development. The group has its
headquarters in Switzerland with worldwide operations spread across more than 70
countries. Considering the formidable global presence of Holcim and its excellent
reputation, the Board of ACC has welcomed this new association.
The name of company was changed to ACC Limited from “The Associated Cement
Companies Limited” with effect from September 1, 2006
New corporate brand identity and logo was adopted from October 15, 2006
Page 8
THREE REGION CONFIGURATION
Page 9
CEMENT PLANT LOCATIONS
Page 10
ACC's Plant-wise Capacity
Page 11
Page 12
INTERNATIONAL ASSOCIATIONS
Since 1979 ACC has been operating and managing a large cement plant owned by
Yanbu Cement Company (YCC) and located near the port city of Yanbu in the
Kingdom of Saudi Arabia. The Yanbu plant incorporates sophisticated process
control systems. YCC today has a capacity of over 3.30 million tonnes per annum.
Cement production at this plant has continued to exceed the guaranteed quantum
stipulated in the contract year after year.
ACC has been retained by M/s Dangote Industries, a leading diversified industrial
group of Nigeria, to provide comprehensive engineering consultancy for setting
up their proposed new green field cement plants of capacity 3 x 7000 TPD (tonnes
per day) and for optimization and up gradation of their existing plants from
2x2000 TPD to 2x3500 TPD.
Page 13
Page 14
Awards & Accolades
• National Award for outstanding performance in promoting rural and agricultural
development – by ASSOCHAM
• Sword of Honour - by British Safety Council, United Kingdom for excellence in safety performance.
• Indira Priyadarshini Vrikshamitra Award --- by The Ministry of Environment and Forests for
"extraordinary work" carried out in the area of afforestation.
• FICCI Award --- for innovative measures for control of pollution, waste management &
conservation of mineral resources in mines and plant.
• Subh Karan Sarawagi Environment Award - by The Federation of Indian Mineral Industries for
environment protection measures.
• Drona Trophy - By Indian Bureau Of Mines for extra ordinary efforts in protection of Environment
and mineral conservation in the large mechanized mines sector.
• Indira Gandhi Memorial National Award - for excellent performance in prevention of pollution
and ecological development
• Vishwakarma Rashtriya Puraskar trophy for outstanding performance in safety and mine
working
• Jamnalal Bajaj Uchit Vyavahar Puraskar - Certificate of Merit by Council for Fair Business
Practices
• Greentech Safety Gold and Silver Awards - for outstanding performance in Safety management
systems by Greentech Foundation
• FIMI National Award - for valuable contribution in Mining activities from the Federation of Indian
Mineral Industry under the Ministry of Coal.
• Rajya Sthariya Paryavaran Puraskar - for outstanding work in Environmental Protection and
Environment Performance by the Madhya Pradesh Pollution. Control Board.
• National Award for Fly Ash Utilisation - by Ministry of Power, Ministry of Environment & Forests
and Dept of Science & Technology, Govt of India - for manufacture of Portland Pozzolana Cement.
• Good Corporate Citizen Award - by Bombay Chamber of Commerce and Industry for working
towards an environmentally sustainable industry while pursuing the objective of creation of a better
society.
Page 15
GAGAL CEMENT WORKS
(GCW)
Gagal cement works is the most modern plant having IS/SO 9002 and IS/ISO
14001 environment management system certification and also the 18001- OHSAS
(occupational health and safety assessment series) and also bagged various
prestigious awards in the field of environment conservation and Indira
Priyadarshini Vrikshamitra (IPVM) award, 1996 for extraordinary work in a
forestation.
The plant is located at Barmana on the National Highway no. 21, midway between
the town of Bilaspur and Sundernagar on the bank of river Satluj. The plant is at a
height of 600 meters above sea level.
GCW is the largest plant of ACC according to production & profit data. GCW
project was initiated in October 1978. On 12th march 1984 Gagal-1 was
successfully commissioned and commercial production commenced with initial
capacity of 5.6 lakh tons per annum. Gagal-2 was commissioned in 1994 and
present capacity of the plant is 2.4 MTPA of cement. Gagal-1 and Gagal-2 units
has installed eco friendly modes of material transporting system by adopting 2
km long over land belt conveying system for transporting crushed limestone from
its mines.
The strength of management staff and non Management Staff for Gagal Cement
Works (GCW) is 140 and 613 respectively. Non Management Staff includes 406
daily paid and 207 monthly paid staff.
Page 16
Preface to the problem
Globalization has really stiffed the competition in business to a neck throat cut
competition. Companies should understand the need to benchmark with the best
in the industry to prevent others from providing a better environment & growth
opportunity for effective retention as the cost & effort of hiring replacements is
too high. Four Ps (people, processes & profits) are the mantra for corporate
success in the modern competitive environment. The focus on first three Ps-
people, products & processes in that order, will lead to profits i.e. fourth P.
organizations.
• Project at risk
days & organizations should not hesitate in adopting new & unique ideas of talent
retention. These may include several methods ranging from improving the work
Page 17
RESEARCH METHODOLOGY
Page 18
NEEDS OF STUDY
Attrition rate of GCW, ACC LTD. has increased two times in last two years. This
year the attrition rate is near about 16% as compared to previous year’s 7.2%. This
study would try to investigate the possible reasons behind this.
In spite of giving so many facilities to its employees, ACC is not able to retain
100% of its employees with itself. This study would try to answer the reasons behind
this.
Page 19
RESEARCH PROBLEM
OBJECTIVES
Page 20
RESEARCH DESIGN TO MEET THE
OBJECTIVES
Area of Study
The area of study is GCW, Barmana.
Sampling UNIT
Sampling unit consist of GAGAL CEMENT WORKS, BARMANA. (ACC LTD.)
Sampling ELEMENT
Sampling element consist of Management staff of ACC at GCW.
Source List
• Database of existing & left out employees of GCW
• Exit interview forms filled by left out employees
Sample of Respondents
A sample of 70 employees in management staff of GCW was taken.
Page 21
Newsletters of the ACC, Journals, Reports, HR MANUALS, filled exit interview
forms (by left out employees), Connect India reports (history & future plans) and use of
various websites were made.
LIMITATIONS OF STUDY
• Time was among the most critical limitation of this study. This whole study is
done with in a small time period of 6 weeks.
• This study is done at only one plant of ACC i.e. Gagal Cement Works, Barmana.
So the results can not be associated fully with whole organization.
• The current Exit Interview of ACC is not effective. However if it would have been
some what effective it could have told some more reasons for why people leaving
ACC.
Page 22
DATA ANALYSIS
&
INTERPRETATION
Page 23
Demographic Profile
Page 24
Page 25
Saf Electri HR KIL Finan Instrument Civ Mini La Mechani CC Enginee
ety cal D N ce ation il ng b cal R ring
3 5 4 10 8 9 3 7 8 5 6 6
Facilities
Page 26
Most of the employees are in the favor that the housing facilities being provided
to them are good & they are satisfied by those. However a small percentage of
people do think that the housing facilities are not up to the mark. This may be
Page 27
About 71% of employees presume the satisfactory level of medical facilities being
GCW are not not good. This is subjected to the reason of unavailability of all
Page 28
ACC organizes a lot of sports & Cultural activities in its yearly
curriculum. Due to this only, 61% of employees feel that sports &
Page 29
About 77% of employees feel that the long service awards given to them are
good. However 23% of them say that these are average. This may be due to the
fact that they feel that there should be some thing extra( increment or promotion)
Page 30
About 63 % of employees think that the co-operative store opened for ACC
employees is good. However the rest don’t feel like that. This may be due to less
manpower at the co-operative store which results in rush every time there. Also,
only confectionary items can bought in the store. For buying other things like
Page 31
About 74 % of respondent employees feel that the newly opened Marriage &
Community centre in ACC colony is good. However the rest 26% rate it as
average. The reason for the 74% employee’s opinion may be the non availability
of such facility earlier. At that time they had to make the arrangements
somewhere else (in outside hotels etc.) for different occasions. The reason
behind the opinion of the rest may be that they want more good facilities inside
the Marriage & Community centre e.g. – facility of Cooks, Servants, Helpers or
Page 32
Coming to the most critical factors i.e. Salary, none of the respondents presume
that their salary is excellent. About 55% of the respondent employees think that
Page 33
A similar response is seen in terms of incentives also. Here also, no one thinks
respondents feel that their incentives are good while others feel the opposite one.
Page 34
In the similar way, none of the respondents feel that rewards given to them are
excellent. About 47 % of respondents feel that the rewards given to them are
Page 35
Talking about training, 52 % of respondents feel that the training provided to
them in ACC is good. Near about 34% rate it as average while about 14% said that
it is poor.
Page 36
About 74 % percent of responding employees feel that the loan facility being
provided to them is good, while 26 % feel that it is just average. No one feels that
Page 37
An organization’s major strength is its people & as such, people expect the
organization will survive long if it is not run profitably. It has to balance its
orientation towards welfare & results. Research shows that about 79% of
respondents feel that ACC is basically welfare oriented while 21% disagree with
the statement.
Page 38
A large number of respondents, viz. 77%, disagree with the statement. Only 20%
Page 39
About 57% of respondents agree with the statement while 33 % disagree with the
statement. The credit of this goes to Connect India Group of ACC which provides
Page 40
About 51 % of the respondents feel that the company is result oriented while 33%
do not feel so. It indicates that there is some kind of balance between the
Page 41
About 67% of respondents agree on the statement that their superiors’ advice
those on the areas of there concern while about 23% disagree with the statement.
Page 42
Great majority of respondents agree with the statement. As large as 79% of
respondents have stated that their family members are proud of their association
with ACC.
Page 43
About 64% of respondents disagree that the organization goes out & makes sure
that employees enjoy their work & life. There is scope for making work ore
Page 44
It is the responsibility of the superior to communicate the areas where sub
show any clear indication as to the respondent’s reaction to this aspect. While
Page 45
Again research in this query didn’t show any relevant or clear indications. While
Page 46
About 77% of the respondents are in agreement with this statement. This
technical training.
Page 47
It is to be noted with concern, that as many as 62 % of respondents have
mentioned that their superiors encourage their self development. This means that
superiors are concerned about improving the skills of their sub ordinates.
Page 48
It is to be noted with great concern that only 61% of respondents feel that they
will be able to continue & grow with the organization. Where as about 35% don’t
see their future with ACC. These people must be found immediately & the
Page 49
Though 57% of respondents would not like to change their job only for the sake
change job for higher remuneration. This clearly shows that lower salary can be
Page 50
It is good to see that about 69% of the respondents agree with the statement that
they have full freedom to experiment with new ideas. This may be one of the
motivating factor for those who are satisfied by their job in ACC.
Page 51
About 53 % of respondents feel that superiors know the problems being faced by
their subordinates in ACC. This supports the fact that most of the superiors
About 36 % of respondents don’t agree with the statement. This further shows
that there is some communication gap between superiors & their sub ordinates.
Page 52
About 54% of respondents feel that employees are not encouraged to take
initiative & do things on their own without having to wait for instructions from
superiors. This is in contradiction with all above results which showed good
relations between superiors & subordinates. It shows that superiors allow the
limited growth of subordinates. They keep the power with them or we can say that
they don’t trust their subordinates. This might be one another reasons of
dissatisfaction of those 35% respondents who don’t see their future in ACC.
Page 53
Once again research shows that performance appraisal system in ACC is a weak
area. About 61 % of respondent feel that existing PMS doesn’t takes into account
Page 54
Result in this query doesn’t show any clear cut facts. About 44 % of respondents
are in the favor of the statement, while 46% are against it.
Page 55
It is to be noted with concern that as many as 56% of respondents feel that there
is no point in developing themselves as their efforts are not recognized. This may
be the third reason for those 35% who don’t see their future in ACC.
Page 56
Again resulting in the fourth possible reasons for those 35% respondents who
don’t see their future in ACC, as many as 67% of respondent employees feel that
Page 57
The feeling that there is somebody in the organization with whom people can
discuss & share their personal problems gives good relief. This kind of informal
that such a warm & friendly atmosphere does exist in the organization. However,
Page 58
Possibly resulting in fifth reason for 35% respondents not to see their future in
ACC, 64% of respondents don’t find the existing system of granting increment
effective.
Page 59
A great majority of respondents, viz. 85% feel that there should be more
Page 60
68% of the respondents are of the opinion that opportunities do not exist to try
out what they have learnt from Training Programmes. However, 26% of
respondents do feel that they get such opportunities. This shows that
organization is giving employees training but not measuring its effectiveness &
Page 61
This is one another area of strength for ACC. About 83% of the respondents feel
that their relations with the members of their work group are friendly as well as
Page 62
About 42% of respondents feel agree with the statement that job rotation is used
feel the same way. This shows that overall development of employee is not
Page 63
Again indicating Performance appraisal system a weaker section; about 60 % of
the respondents feel that PMS in the organization is based on personal relations
& not on contributions to the job. However, 26% of respondents feel that their
Page 64
The responses are more or less equally divided into two groups. While 44% of
respondents agree, 56% do not agree with this statement. This indicates that
About 46% of respondents agree with the statement. Ideally, any promotion
should cover some additional responsibilities which call for added skills &
Page 65
knowledge so that the promotion gives them due satisfaction & the feeling that
Surprisingly, as many as 77% respondents feel that their job is secure in ACC.
Page 66
On one side it is matter of happiness for the organization while on the other hand
it is great matter of concern that a sizeable no. of employee viz. 35% respondents
who don’t see their future in ACC; don’t give any importance to this job security
also.
Page 67
As many as 32% respondents agree with the statement while about 64%
respondents feel the other way. This means that induction program needs a little
more improvement.
Page 68
It is matter of concern that about 67% of respondents agree that they are asked
suggestion” program. Such a program makes the employee feel valued in the
Page 69
Proper recognition is very important to the people giving their extra ordinary
performances. If we provide this, not only the performers, but the non performers
also feel motivated towards their job. As many as 60% of respondents feel that
Page 70
About 57% of respondents feel agree that the working environment is not good at
Page 71
As many as 60% of respondents feel that their job at ACC is challenging while
about 28% don’t feel so. This might be the possible sixth reason for 35%of
Page 72
This is another major area of strength for the organization. As many as 67% of
respondents feel that employees in the organization are helpful to each other.
Page 73
In spite of having caring superiors, team work attitude etc. about 66% of
respondents feel that there is no proper career planning in ACC. This might be
the possible seventh reason for those 35% respondents who don’t see their
future in ACC.
RECOMMENDATIONS
&
SUGGESTIONS
Page 74
Areas Of Improvement
Research clearly shows that PMS & training are the two fields which requires a
lot of change. Firstly performance appraisal system should be free from any kind
of favoritism or biasness. In fact the latest job appraisal system i.e. 720 DEGREE
Job Appraisal system should be followed. In this system appraisal of employee
is done by all his seniors, subordinates, peers, clients & customers etc ( 360
Degree job appraisal) two times; i.e. before imparting training & after imparting
training. While the pre training tells about the strength, weakness area of
improvement in the employee, post training job appraisal tells that what all he
has learnt in his training period or we can say that it measure the training
effectiveness.
So, opting 720 Degree Job Appraisal could be the best possible strategy for
improving both PMS & Training & Development.
2. JOB ROTATION:-
Page 75
Proper job rotation of employees should be done so that they get new job
assignments & learns something new each & every day. By doing this,
employees will feel that their job is challenging & they don’t feel bored. Also as it
includes learning new things every day, employees improve themselves day by
day. Thus it can be one type of in house training & that too without any extra
investment.
The current Exit Interview of ACC is not at all effective in conveying any special
thing from leaving out employee to the HR department. It seems that the
organization is doing just a formality to of taking the exit interview for the sake of
keeping the record. More over Company’s strength & weakness are asked in the
current exit interview which shows that they trying to make the SWOT Analysis
of ACC. This exit interview form needs to be changed. A new exit interview has
been suggested with this report. (Fixed in the last of report)
Few other strategies that can be used for motivating employees to work can be:-
It is a very simple but very effective strategy to make employees feel that they
are a very important part of the organization. This gift can be any thing ranging
from company’s own product up to free tour facility for the new couple. By this,
employee’s family members also feel proud of their association with the
organization.
• Birthday Reminders:-
Page 76
very good impact on the mind of the employee. He feels that he is also having
some value in the organization. Due to this he feels more motivated & devoted
towards his work.
LTC benefits group insurance should be provided to the employees. Apart from a
god strategy for attracting & retaining talent LTC benefits are taxes free.
Although ACC gives this benefit to its employees but it need some changes in it.
These changes are subject to the changes made in it a year back. Cover of
insurance of sum 1.50 lakh is perceived less by the employees. Firstly this limit
should be increased. Secondly, two or three options should be there for the
employee while taking the scheme i.e. if employee desires extra cover at
insurance in terms of rupees or in terms of extra members; that should be
allowed. The additional cost of premium may be deducted from employees
salary.
• Regarding Awards:
Regardless of the criteria used to determine who gets promoted, the most important
factor is to communicate effectively the reasons of your decision to the employees who
were not promoted. What happens normally, we lack in this activity allowing them to
motivate the performers. If you don’t communicate effectively, people who are not
promoted will not also be able to understand their shortcomings. Remember it gives
less motivation to a promoter in comparison to the pains, one gets if not promoted. You
have to handle negative aspect of human being very carefully & sincerely.
Communicate the policy, reasons & wait for the reactions highlight the positives so
that non promoters may prepare themselves in good spirit for next chance.
Few more regions where employees have pointed out & need improvement are:-
Page 77
• Role clarity should be there. Each & every employee should know that
what work he has to do. As presumed by an employee there is no role
clarity in the organization.
QUESTIONNAIRE
SIR
I am a MBA student & undergoing industrial training at Gagal Cement Works and conducting a research.
Kindly go through the following STATEMENTS & indicate your level of agreement by a tick mark ( )
against the level of corresponding box.
There is no need to reveal your identity while filling this questionnaire. So, please be frank while
replying & respond to all the statements.
4. Department _________________________________
Page 78
9 Rewards
10 Training
11 Loans
12. Please tick the following statements according to your perception & experience at ACC:-
S.No. Statements Strongly Agree Undecided Disagre Strongly
agree e disagree
1 I feel that our organization is basically welfare
oriented.
Page 79
18 Employees lacking competence in doing their
jobs are helped to acquire competence rather
than being left unattended.
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If there is any other suggestion that you would like to give to ACC, please specify
_____________________________________________________________________________________________
_____________________________________________________________________________________________
_____________________________________________________________________________________________
_____________________________________________________________________________________________
_____________________________________________________________________________________________
____________________________________________________________________________________________
_
THANK YOU
Date of Interview:
2. Designation:
3. Grade: -
4. Present Stipend: Rs
i. Better prospects – Ascertain how much increase and under what heads [better pay
or perks] -
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iii. Differences of opinion with Supervisors – detail out the
differences ] Inter – personal relations] –
Management Role
(Management has lived up to the expectations of Customers &
employees)
Organizational Culture
(Employees express their opinion freely)
Organizational Structure
(Organization is structured in way to improve organizational
efficiency)
Career Development
(Opportunities are available to develop one’s career)
Salary
(Salary given is very competitive/satisfying)
Page 82
Managers Role
(Managers are aware of their roles and live up to it)
Communication Process
(Organization has a effective communication process)
Empowerment
(There is proper delegation of authority)
Team Spirit
(A lot of efforts is made in working in a team )
1. What are your reasons for leaving ACC? (Check all that apply)
a) Personal reasons b) Retired c) Spouse relocates
d) Dismissed e) Family reasons f) Non-reappointed
g) No promotional opportunities h) New position i) Pay/Benefits
j) Career Change k) If others, specify___________________________
2. Did you receive adequate training to perform your job duties? Yes / No
3. What does your new job offer to you that your job with ACC did not?
a) Better use of job skills b) Increase in salary c) Promotion
d) Closer to home e) Flexible work schedule f) Not applicable
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SIGNATURE :-
HR HEAD EMPLOYEE
Bibliography
BOOKS:-
• Kothari, C. R. (1996). Reseach Methodology- Methods & Techiques. New Delhi: Wishwa
Prakashan.
• HR manual, ACC
Journals:-
• Shaligram Jayant. (2007, april). Retention & Attrition. Current Labour Reports , 100-
101.
Page 84
Websites:-
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