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1) INTRODUCTION – The need for ISO 9001 Quality Management System

The Internet age has ensured that national frontiers are fast vanishing and the world is
becoming a single market .The Indian economy has become irreversibly integrated with
the global economy .We have no time for complacency. These are times when only the
fittest will survive. Our past success does not guarantee even our future survival.
Competition and customer expectations are increasing day by day. Deregulation,
globalization and opening up of the Indian market are current realities, which cannot be
wished away. We have to rapidly adapt ourselves changes.

The present scenario demands that we attain World Class levels of Productivity and
Quality. This has to be an organization-wide concern and all levels of personnel in the
organization are to gear up to ensure survival and achieve prosperity.

We have to attract, serve and retain customers and continually improve our performance.


It is an international standard brought out by the International Organization for

Standardisation based in Geneva, Switzerland. It is about customer satisfaction and
continual improvement.

In the ISO 9000 family of the 1994 version, there were three separate certifiable standards

ISO 9001 – Model for Quality assurance in Design Development Production Installation
and servicing, ISO 9002 – Model for Quality assurance in Production Installation and
servicing, ISO 9003 – Model for Quality assurance in Final Inspection and testing.

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In 2000 version, all are merged into a single standard. i.e. ISO 9001 : 2000 – Quality
Management system requirements (Second revision). Now in 2008 November the 2008
version has come out .New organizations are certified as per the new version only.


Various steps of ISO 9001 implementation are as follows. We will be actively involved
in all the steps helping and guiding you.

1. Study the entire system of operation of the organization

2. Top Management Workshop & Core group Training

3. Identification of Quality Policy and improvement Objectives

4. Preparation, Approval & Release of

Quality System Manual

Quality System Procedures

Product Specification

Quality Plan &

Work Instructions


5. Staff & Employee training

6. Commencement of System implementation.

7. Internal Quality Auditor Training.

8. First Internal Quality Audit

9. Corrective Action

10. First Follow up Audit

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11. First Management Review Meeting

12. Selection of Third Party Auditor

13. Second Internal Quality Audit

14. Corrective Action

15. Second Follow up Audit

16. Second Management Review Meeting

17. Pre-assessment Audit by Third Party Auditor

18. Corrective Action on Pre-assessment findings

19. Follow up Audit

20. Certification Audit by Third Party Auditor

21. Corrective action on certification audit findings

22. Receipt of Certificate (Valid for three years)


1. High level of Customer Satisfaction and lesser Customer Complaints

2. Transparency in working of the Organization

3. Reduction in defects

4. Reduction in Wastage and subsequent Cost savings

5. Reduction in “Firefighting” and Crisis Management

6. Improved delivery to Customer

7. Higher credibility with prospective Customers especially overseas buyers

8. Introduction of Professional Management Practices

9. Better Accountability of Supervisory staff

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10. Measurable improvement in Operational Performance through better efficiency

and effectiveness.

11. Better Resource utilization

12. Disciplined approach to work

13. Work ceases to be dependent on the person doing the job

14. Higher Quality awareness among workmen

15. Better management of Subcontracted activities ……………………………………..

Deming Cycle

Act Plan
What to do?
How to improve How to do it?
When to do?
next time? •
Whom to do?

Check Do
Did things happen Do• what was
according to plan?