BISWAJIT GANGULY

Flat 1F, Block: 3, Sunny Dew Appt”, 971, Majumdarpara, Garia, Kol: 84
Phone: 9830187354 / 033 – 2462 4207 Email: ganguly_b@yahoo.co.in

CAREER OBJECTIVE: To work for a management / leading company which values

individual contributions, provide equal opportunity for growth and has an open door
management policy.

PROFESSIONAL PROFILE:

• Managerial candidature with over nine years of experience in hotel, retail

operations and facility management services.
• Hands on experience in planning and organizational skills.
• Effective communicational skills with the capability to create long-term
customer relationships.
• Adept at strategic planning, manpower recruitment and training, marketing
tie-ups and work force management.
• Enjoy working in difficult situations with the capability to diffuse some highly
charged situations.
• Capable of handling the entire operations independently with stress on
increasing operational profitability.

PROFESSIONAL EXPERIENCE

Company: C B RICHARD ELLIS SOUTH ASIA PVT LTD.

Designation: FACILITY MANAGER
Duration: From May 08 till Date

• Presently taking care of Siemens IT Solutions and Services Pvt Ltd - IBM
Millennium City Building Kolkata (Approx 60,000 Sqft with occupancy of
approx 600 customers in average and facility team of 40 people) Reporting to
Operation Manager CBRE Kolkata.
• Previously was taking care of HSBC-K1 (180,000 sqft area with occupancy of
2200 customer in average) facility heading a team of 80 personnel
(electromech and soft services) in coordination with Support Services.
• Previously worked as Facility Manager of Cognizant Technology Solutions
Kolkata (250,000 Sqft – Techno polis Building).
• Job responsibility includes both operational and admin functions.
• Single Point of Responsibility to manage client facilities and its operations
staff to deliver the expected service levels to the client within the projected
budget.
• Reports to Key Accounts Manager and Client –any major/minor breakdown
which will affect the building occupants
• Coordinates with Central Helpdesk for timely resolution of requests /
complaints.
• Generates periodical MMR reports as required by the Client.
• Co-ordinates with Annual Maintenance Contract (AMC) service providers for
regular & break down maintenance activities.
• Coordinates with In-house electrician and Site Technicians for Electrical PPM.
 • Regularly reviews with Client - and Key Account Manager and highlights any
operational discrepancies if any.
• Ensures that team members/ vendors meet all safety guidelines/ requirements
• Prepares Cost Sheet and maintains all service records and test certificates
• Reviews all check lists/log sheets on a regular basis to ensure smooth
operations
• Innovates, suggests and implements energy conservation ideas.
• Maintains proper inventory and tracks stock and consumption of all
consumables and supplies pertaining to the services managed by them.
• Ensures 100% statutory compliance by contractors like ESI, PF, insurance etc.

PROFESSIONAL EXPERIENCE

Company: IL&FS PROPERTY MANAGEMENT & SERVICES (IPM&SL)

Designation: BUILDING MANAGER
Duration: From January 07 till May 08

• Overall in charge of IBM guest houses premises for facility services.

• Also looking after the RDB Mall, GREENFIELD HEIGHTS, HSBC (TECHNOPOLIS)
on a weekly basis and act as an interface between the client and higher
management.
• Reviews of the system on monthly basis to add value on service level.
• Ensures all safety guidelines/ requirements met by team members or vendors.
• Review all checklists and log sheets to ensure smooth operations.
• Responsible for all the environmental operation and activities.
• Handling more than 40 staffs in the department and a dept at manpower
management, planning, recruitment and training.
• Preparing different reports and streamlining the entire reporting systems
including MIS.
• Ensure that all the soft services are carried out as per schedule.
• Take periodic feedback (C- Sat) from customers, vendors and team members.
• Conducting internal inspection to improve the overall services.
• Conducting training and delegating responsibilities and monitoring the
housekeeping staff.

Company: BARISTA COFFEE COMPANY LTD.

Designation: STORE MANAGER / LEAD GEM
Duration: SEP 02 - DEC 06

• Was promoted from a Store Executive to that of a STORE MANAGER within a

span of two year.
• Was In charge of the operation of BARISTA PARKSTREET biggest outlet in
eastern region and one of the highest in terms of revenue generation.
• Maintained a consistent performance in terms of operational profitability and
business growth.
• Involved in strategic planning for new stores with stress on identifying
location, USP of the place, manpower planning and store layout.
• Acting as an interface between customers and the higher management.
• Developing marketing tie-ups with different trade partners with mutually
beneficial terms.
 • Directly responsible for achieving sales targets and the successful launch of
different marketing promos from time to time.
• Preparing different store reports and streamlining the entire reporting
systems including MIS.
• Achieved the highest sales revenue in consecutive periods of December 03,
04 and 05.
• Leading a store for achieving highest sale for a day from the time of opening
in the whole eastern region, and second place all over INDIA.
• Institutional in achieving the highest customer satisfaction level in the entire
region.

THE PARK, KOLKATA CAPTAIN F&B SERVICES: JUN 02 - SEP02.

• Responsibilities included handling the SAFFRON restaurant, with stress on

cordial guest relationship.
• Responsible for sale achievements and target analysis.
• Acting as an interface between customer and higher management.

OTHER COMPANIES:
1. AQUA JAVA, KOLKATA - CAFÉ SUPERVISOR APR 01 - MAY 02.
2. TGI FRIDAYS (NEW DELHI) SHIFT INCHARGE: JAN 00 - APR 01.

PROFESSIONAL QUALIFICATION:
3 years Diploma in Hospitality and Tourism management from IIAS (KOLKATA), an
A.I.C.T.E accredited institution.

EDUCATIONAL QUALIFICATION:
• Passed class 10(I.C.S.E) in the year 1994. (St’ Paul’s Rourkela)
• Passed class 10+2(C.H.S.E) in the year 1996. (Ispat Vidya Mandir)
INDUSTRIAL TRAINING:
• India Habitat Center (Old World Hospitality) NEW DELHI.
• Undergone a 22 weeks training from April 97 to September 97 in all the
departments.

PERSONAL DETAILS:

NAME: BISWAJIT GANGULY

DATE OF BIRTH: 31st JULY 1976.
HEIGHT: 5 ft 10 inches (176 cm)
MARITIAL STATUS: MARRIED
INTEREST: Listening to music and watching movies.

DATE: 24.02.2011
BISWAJIT GANGULY.