KHURSHEED ALAM KHAN

Ph: +91-9341173212, Email: khursheed4all@yahoo.com

PURPOSE STATEMENT: Seeking assignments in Production involving Project Management &
Execution / Operations Management & solutions with esteemed organization.

SYNOPSIS

 A result oriented professional with over 6 years of experience in Project Implementation, Execution,
Operations & production, Quality Adherence.
 Managed the entire inside and outside sales force for a Fortune 500 company, increasing sales by
double digit figures for three consecutive years.

 Consistently ranked in the top ten sales and operations for HEWLETT PACKARD as measured by overall
revenues generated and year over year increase in revenues.

 Developed new client acquisition strategies for sales team and subsequently trained workforce in new
client acquisition program. Within three years, the number of active clients increased by 50%.

 Achieved overall market share of 33.5%, moving up from 27.3%in an extremely competitive
marketplace over a 2 year time period.

 Restructured inside and outside sales department for a Fortune 500 company. Worked with CEO,
managers and members of the marketing, advertising and sales department to streamline operations
and information reporting process.

EMPLOYMENT HIGHLIGHTS

Currently working in Hewlett Packard India. Ltd. as a Global Service Desk Eng. (February 2009- till
date)
o Staffed and trained an team players in volumes as per requirement and
o Carried out a demographic study that pin pointed the Customer Niche.
o Developed and oversaw a Customer Satisfaction program.
o Analyzed and upgraded the operating procedure to handle escalation of Core Customers.
o Overall development of the companies in the international market.
o run an unattended system monitoring service for the institution outside these core hours, with
paging of relevant internal staff to resolve system problems highlighted by this service
o Was awarded the Customer Appreciation Award for the Asia Pacific Region in 2010 Jan.

o Awarded the Total Customer Experience champ for the final quarter of 2010 Dec

Past Work Experience: was working with Classic Embroidery and Printing as Operations in charge.
(Feb 2007- Nov 2009)

Responsible for the transition of the Company from scratch of Full fledged Operation..achieved success and
Profit..Experienced in the in centralizing national procurement activities and reengineering and global
organization template which requires deep understanding of critical business driver in multiple markets
Areas of Expertise are

• Profit loss management/budgeting

• Staff development& leadership

• sales & Merchandising

• Procurement Operation

• Category Management

• Strategic Supplier Development

• Performance Improvement

Past Work Experience: Client logic I.t.c Infotech india limited as Technical Support Executive
(Feb 2004- Dec 2005)

• Ensure that the system is available at go-live and on an on-going basis with a minimum of
disruption;
• Ensure that the system continues to perform to maximum efficiency; and
• Maintain the security of the system’s hardware;
• Maintain a detailed hardware maintenance and repair log and make it available to relevant internal
staff;
• Liaise with the hardware manufacturer to raise and progress such support calls and requests for
technical assistance as necessary; and

• Assist in planning and installing hardware upgrades

PROJECT DETAILS

Title Automatic tuning of Carburetor

Organization H.K.B.K college of Engineering
Brief Synopsis It helps to test or check the tuning of engine and help in the smooth efficiency and
better
Mileage and cost effective and performance of the engine

IT SKILLS
Operating systems DOS, Windows XP

Mechanical Design AutoCAD, Ansys

Programming Language C

Database ORACLE PL/SQL

EDUCATION

2009 Post Graduation Diploma in Aviation law and Air transport Management from Nalsar (Hyd)

2008 Diploma in Quantity Surveying from University Builders association Group Ban galore
2006 Bachelor of Engineering (Mechanical) from H.K.B.K College of Engineering, Ban galore, Visveswaraiah
Technological University (2006)

5th Semester 53%

6th Semester 56%
7th Semester 54%
8th Semester 64.1%

Senior School from National College, (Basavangudi, Bangalore.Karnataka)

Percentages: 59.2%

High School from Florence Public High School (R.T.Nagar Bangalore Karnataka)
Percentages: 79.143%

PERSONAL DETAILS
Date of Birth 27 July 1981

Address # 12, 1st Main, Krishnamma Garden, Gundappa Block, J.C. Nagar, Bangalore-
560006

Languages Known English, Hindi, Urdu and Kannada