DELL U2410 USB FW Upgrade Instruction

Version 01
Important Note:
There are risks in FW upgrade. The U2410 screen will be blank during the upgrade
process. We recommend you upgrade the U2410 from a notebook computer or has a
second monitor so you can keep track of the upgrade progress.

This tool only supports FW upgrade of one U2410 monitor each time, via USB cable.
Do not connect more than one U2410 via USB to the Same PC during FW upgrade.

DO NOT POWER OFF THE U2410 DURING THE UPGRADE PROCESS ! ! !

1. Equipment Requirement
Software:
-OS (Win XP / Vista)
-DELL U2410 USB ISP tool
Hardware:
-U2410 monitor
- Notebook computer or Desktop with another working monitor to track FW
upgrade
progress
-USB Uplink Cable
-Power cord

Item Photo

Uplink cable
& Power cord
 Notebook
or
Desktop with
another
working
monitor

U2410
monitor
2. Preparation Instruction

Step Action Description Chart

1 Cable Desktop only
connections 1. Connect Desktop to
a working monitor.
with VGA cable. Set
this monitor as your
primary monitor.
(The purpose of this
monitor is to view the
progress of the
firmware upgrade.)

Desktop & Notebook:

2. Connect the power
cord and turn on the
U2410 monitor–to-be
flashed.

3. Connect USB
uplink cable from the
computer USB port to
U2410 USB upstream
port.

2 Install 1. Double click

U2410 ISP “ U2410 ISP TOOL
tool 2.0 ” package to start
installation ..
2. Click “Next” to
proceed.

3. Click “Next” after

review to proceed.

4. Save ISP tool to

“C:\Program
Files\DELL U2410”
with the same name.
Then click “next”.

5. Click “Start” to
install ISP tool.
6. Click “Exit” to
finish install action of
DELL U2410 ISP
Tool .
3. Firmware Upgrade Procedure Instruction
Step Action Description Chart
1 Check 1.Remove all USB device
from NB or Desktop
besides USB cable for
Firmware upgrade.

2. Ensure the computer is

able to find this new
Device. Otherwise, please
check connectivity or
change USB uplink cable.
(See remark 1)
2 Start USB Double click “DELL
ISP tool U2410 ISP Tool” shortcut
icon to start.

This warning message

appears when running in
Win Vista. Allow the
program to continue
running.
3 Confirm 1.Click“Get FW Ver ” to
& confirm current FW Ver.
Continue before Firmware Upgrade

2.Download Firmware
file provided and save to
Desktop hard disc or other
storage device < ex.
Data(H )>

3.Click “Browse” to
locate the “Dell
U2410_31F172_1B49.bin
” (*bin file) and open it.

4 Continue Click “Start” to start

firmware upgrade.
The U2410 monitor
screen will go blank
immediately and "Power
LED" indicator will turn
to flash and then turn off.
The screen will show up
with "Power LED" turn
on again after 2 minutes.

(Monitor the progress

via your other working
monitor or Notebook
LCD screen.)
 5 Finish 1. If the message “FW
upgrade successful” is
showed after the
installment, please cycle
your monitor by
switching off and on AC
power to the monitor
Then the upgrade is
successful and finished.

2. Click“Get FW Ver ” to
check FW Ver again.
Ensure Firmware is
correct as DELL release

Remark 1: After cable connections and power is applied, it takes 8-10 seconds to setup the
USB Device. Do not start the FW upgrade tool during the USB setup process. You may
encounter the below Error message if you attempt the run the tool before Setup is completed:
 4. Troubleshooting
Status Description Action Chart
1 After Step 4 of Cycle U2410
Firmware upgrade monitor AC
Procedure power and wait
Instruction , it about 8-10s, then
shows messages repeat the Step 4
“Writing to Step 5 again.
MONITOR_FW
to DDR RAM
fail!” & “Cycle
AC power to
your monitor
now”.

2 After Step 4 of Cycle U2410

Firmware upgrade monitor AC
Procedure power and wait
Instruction, it about 8-10s, then
shows messages repeat the Step 4
“Run to Step 5 again
CMD_Appstest 1 through the 2nd
fail” & “Cycle monitor or the
AC power to notebook for
your monitor monitoring.
now”, and the
U2410 screen is
blank.

3 If you continue to encounter the problem same as above description.

Please change Desktop/Notebook and try again. After PC changed and the problem still exists, please
contact our technical support for troubleshooting.