1. Which mobile handset do you use?

VODAFONE AIRTEL
9% 8%
Asus China Fly
8% China
3% 1%
7%1% HTC
10% 3% 17% I-Phone
HTC I-Phone LG 8%
6% 2% LG
16% 2% Motorola
4%
Nokia
Micromax Motorola Nokia Samsung
10%
Sony Ericson

47% Samsung Sony Ericson Spice

1%

41%
 RELIANCE
UNINOR DOCOMO
4%5% 8%9% China HTC
9% 4%
4% 5% China HTC 4%
14%
20%
5%
6% 5% 3% China
I-Phone LG
I-Phone LG HTC
8% 6% I-Phone
14% 21% LG
Motorola Nokia
Motorola Nokia Motorola
1%
Nokia
Samsung Sony Ericson Samsung
2% Sony Ericson
Samsung Sony Ericson

54%41%

49%

IEDA
9% 10%
China HTC
6%
11%

I-Phone LG
8%

Motorola Nokia
11%

Samsung Sony Ericson

2%
44%

Analysis of the usage of Handset

The above graphical presentation shows the handset used by every customer that are being
surveyed randomly.

From the above graph it is clearly seen that the maximum number of handset used are of
NOKIA

The individual data per mobile are: -

 Asus: - 01
 China: - 41
 HTC: - 27
  I-Phone: - 28
 LG: - 44
 Micromax: - 03
 Motorola: - 17
 Nokia: - 260
 Samsung: - 91
 Sony Ericson: - 46
 Spice: - 05
 Others: - 06

2. Which type of Services do you use?

VODAFONE AIRTEL
9% 5%

Prepaid Prepaid
Postpaid Postpaid

91% 95%
 DOCOMO IDEA
6% 10%

Prepaid Prepaid
Postpaid Postpaid

94% 90%

RELIANCE UNINOR
9%

Prepaid Prepaid
Postpaid Postpaid

91%
100%

Analysis of the Type of Services used: -

In India generally prepaid Customers are more in number than the post-paid customers. The
customers over here generally prefer using prepaid connections rather than going for the
postpaid connections.

As per the survey conducted it was found that the prepaid connections are most common in
general public.

The percentages of prepaid and postpaid customers are,

Post-paid: - 68

Prepaid: - 528
3. From how long you have been using this service provider?

AIRTEL
VODAFONE
10%

12% 11%

Less than 1year

1-3Years
3-5 Years Less than 1year
<5years 1-3Years
34% 3-5 Years
56% <5years
31%

46%
 Reliance
IDEA
2%
6%
18%
27%
30% Less than 1year
1-3Years
3-5 Years
<5years

22%

54%

41%

Analysis of the time period of using the service provider

It is clearly seen that the usage of the sim card is maximum in between 1-3 years span.

The customers using the present sim card from 1-3 years is maximum

The data for the usage of sim cards are

Less than 1Year: - 190

1-3 Years: - 204

3-5Years: - 121

<5Years: - 49

 The Chart for the Uninor and Docomo Has not been shown because the
services are being started in last one year only
4. Total No of STD users using STD Services...

AIRTEL
VODAFONE

31%

STD User STD User

45% Non STD users
Non STD users

55%

69%

DOCOMO IDEA

33%
37%
STD User STD User
Non STD users Non STD users

63%
68%

UNINOR

RELIANCE
32%

STD User
Non STD users
35%
STD User
Non STD users
68%

65%
Analysis For the total number of Customers using STD Services

As seen from the graph it is clear that the customer using STD facilities are less due to
several factors such as

 Tariff
 Not Required
 Network etc...

The usage of STD services by the customers of each service provider is bein listed as below

VODAFONE: - 83

Airtel: - 29

Docomo: - 26

Reliance: - 12

Uninor: - 23

The numbers of customer not using STD services are

VODAFONE: - 100

Airtel: - 64

Docomo: - 54

Reliance: - 22

Uninor: - 48
5. Total No of ISD users using ISD Services...

VODAFONE AIRTEL

13% 13%

Using ISD Using ISD

Non ISD Users Non ISD Users

87% 87%

IDEA DOCOMO

12% 8%

Using ISD Using ISD

Non ISD Users Non ISD Users

88%
93%

UNINOR
7%
RELIANCE

14%
Using ISD
Non ISD Users

Using ISD
Non ISD Users

93%

86%
Analysis For the total number of Customers using ISD Services

As seen from the graph it is clear that the customer using STD facilities are less due to
several factors such as

 Tariff
 Not Required
 Network etc...

The usage of STD services by the customers of each service provider is bein listed as below

VODAFONE: - 24

Airtel: - 12

Docomo: - 06

Reliance: - 06

Uninor: - 05

The numbers of customer not using STD services are

VODAFONE: - 159

Airtel: - 81

Docomo: - 74

Reliance: - 38

Uninor: - 66
6. No of sim-cards an individual customer possesses

VODAFONE AIRTEL

22% 22%

1 1
2 2

78% 78%

DOCOMO IDEA
9%
22%

1 1
2 2

78%
91%

RELIANCE UNINOR
7%
20%

1 1
2 2

80%
93%
Analysis For the total number of Customers using STD Services

As seen from the graph it is clear that the customer using number of sim cards due to several
factors such as

 Tariff
 Not Required
 Network etc...

Are very less in number. Generally the usage of only one sim card is preffered
by the customers

The usage of two sim card for individual operators customers are

VODAFONE: - 40

Airtel: -20

Docomo: - 07

Reliance: - 03

Uninor: -14

The numbers of customer using 1sim cards are

VODAFONE: - 143

Airtel: - 73

Docomo: - 73

Reliance: - 41

Uninor: - 57
 AIRTEL
7. Type of STD users

5%

RELIANCE
UNINOR
DOCOMO
IDEA
VODAFONE
IC Only
OG Only 4% 9%
31% 14%13%
Both 10%
None 5% 3%
1%

IC Only
IC Only
IC OnlyIC Only
63% 32%16% OGOGOnlyOnly OGICOnly
Only
BothOG Only OG Only
Both Both Both
None
45% None Both
None None
None
55%
55%
63%
31%31%
70%

42%

Analysis For the Type of STD user

As seen from the graph it is clear that the customer using STD facilities are less due to
several factors

The type of user is been listed below

 IC only: - 51
 OG only: - 14
 Both: - 192
 None: - 307
8. Type of ISD users

VODAFONE AIRTEL
11% 8%

12%
10%
IC Only IC Only
OG Only OG Only
Both Both
None None

79%
81%
 IDEA
4%
8%

IC Only
OG Only
Both
None

89%

RELIANCE UNINOR
4% 7%
8%
7%

IC Only IC Only
OG Only OG Only
Both Both
None None

89% 86%

Analysis For the Type of STD user

As seen from the graph it is clear that the customer using STD facilities are less due to
several factors

The type of user is been listed below

 IC only: - 48
 OG only: - 1
 Both: - 58
 None: - 458
 VODAFONE
9. Usage of which Sim-Card for making
STD Calls
5% 1%

10%
2% Airtel AIRTEL
2% BSNL
Docomo
11%
Idea 1%
Reliance
Vodafone 5%
Airtel
Docomo
Idea
Vodafone
80%

83%

DOCOMO IDEA
1% 1%
5% 3%
9% 8%

Airtel Airtel
Docomo Docomo
Idea Idea
Vodafone Vodafone
Reliance Reliance

94% 80%

Reliance UNINOR
2%
3%
9% 6% 1%
2%
8%
7% Airtel Airtel
Docomo Docomo
Idea Idea
Vodafone Vodafone
Reliance Uninor

80% 82%
Analysis for usage of operators sim-card for making STD calls

As seen from the graph it is clear that the customer using number of sim cards due to several
factors such as

 Tariff
 Not Required
 Network etc...

The following data provides the usage of specific operator for making OG
STD calls

VODAFONE: - 176

Airtel: - 92

Docomo: - 110

Idea: - 80

Reliance: -46

Uninor: -58
 VODAFONE
AIRTEL 10. Usage of INTERNET
3%
4%
DOCOMO
IDEA
1%
6%
YES
NO

YES
NO

96%
97%

94%99%

RELIANCE
UNINOR
1%
7%

YES
NO

93%99%
Analysis For the total number of
Customers using Internet for
making ISD calls
The usage of Internet for individual operators customers are
VODAFONE: - 05

Airtel: - 05

Docomo: - 01

Idea: - 03

Reliance: - 03

Uninor: -01
11.Frequency of STD calls...

Vodafone AIRTEL
11% 13%

Once in a Week
9% Once in a Week
Twice Thrice a Week 5%
14% Twice Thrice a Week
Once in a Month
3%
Never
Everyday 9% Once in a Month
13%

Never
69%
55%
Everyday

IDEA
DOCOMO
4%
8%
13%
16%
Once in a Week
5% Once in a Week
5%
TwiceTwice Thrice
Thrice a Week
a Week
11%
8%
OnceOnce
in a in a Month
Month

Never
Never
68%63%
Everyday
Everyday

RELIANCE
UNINOR
6% 10%
20%
7% Once
Onceinina Week
a Week

8% Twice
TwiceThrice
Thricea Week
a Week
5%

2% Once
Onceinina Month
a Month

Never
Never
73%
69%
Everyday
Everyday
Analysis For the Frequency of STD Services
The usage of sim card for individual operators customers are
Once in a week: - 77

Twice thrice a week: - 35

Once in a month: - 55

Never: - 358

Every day: - 39
12. Frequency of ISD Calls...

VODAFONE AIRTEL
2% 2%
12%
10%

Once in a Week Twice Thrice a Week Once in a Month

Never

Once in a Month Never

Everyday

86% 88%

IDEA
DOCOMO
1%1%
10% 8%

Once in a Month
Never
OnceOnce
in a Month
in a Week
Twice thrice a week
Never

Once in a Week

Twice thrice a week

88% 93%

UNINOR
RELIANCE
2%
7%
9%

Once
OnceininaaMonth
Month
Never
Never
Once in a Week
Once in a Week
Twice thrice a week
Twice thrice a week

93%
89%
Analysis For the Frequency of ISD Services
The usage of sim card for individual operators customers are
Once in a week: - 08

Twice thrice a week: - 04

Once in a month: - 51

Never: - 501

Every day: - 00
13. Aware about STD Tariff???

VODAFONE AIRTEL

38%
YES YES
46% NO NO

54%

62%

DOCOMO

IDEA

41% YES
NO

YES
59% NO
45%
55%

RELIANCE UNINOR

34%
37%
YES YES
NO NO

63%
66%
Analysis for the awareness about the STD Tariff of every operators
customers
As seen from the graph one can easily say that the customers awareness about the STD tariff
are very less.

The awareness about tariff for OG STD calls for every operators are

Vodafone: - 98

Airtel: - 35

Idea: - 42

Docomo: - 33

Reliance: - 15

Uninor: - 26
14. Aware about ISD Tariff???

VODAFONE AIRTEL

16% 16%

YES
YES
NO
NO

84%
84%

DOCOMO IDEA

13% 13%

YES YES
NO NO

87%
88%

RELIANCE UNINOR

16% 13%

YES YES
NO NO

84%
87%
Analysis for the awareness about the ISD Tariff of every operators
customers
As seen from the graph one can easily say that the customers awareness about the ISD tariff
are very less.

The awareness about tariff for OG ISD calls for every operators are

Vodafone: - 30

Airtel: - 15

Idea: - 12

Docomo: - 10

Reliance: - 07

Uninor: - 09
15. Aware about MNP( Mobile Number Portability)

VODAFONE AIRTEL

36%
YES 42% YES
NO NO

58%
64%

DOCOMO IDEA

25%

YES YES
NO 47% NO

53%

75%

UNINOR

32%

YES
NO

68%
Analysis for the awareness about the MNP of every operators customers
As seen from the graph one can easily say that the customers awareness about the MNP are
very less.

The awareness about MNP for every operators are

Vodafone: - 33

Airtel: - 23

Idea: - 32

Docomo: - 20

Uninor: - 23
16. Interested to change the service provider after MNP???

AIRTEL
VODAFONE
16%

4%
Vodafone
Docomo
No
None
Yes

IDEA
80% 3%

100%
No
Yes

UNINOR
8%
2%
2% 97%

Vodafone
Docomo
Airtel
None

88%

Analysis for the Interest of the

customer tochange the service provider after launching of MNP
MNP is basically the technology used for changing the service operator with the same mobile
number.

This is basically introduced for the beneficial of the customer if they want to change the
service provider with the same mobile numbers

The customers of various operatos which are interested in changing service providers after
MNP are

Vodafone: - 00

Airtel: - 11

Idea: - 02
Uninor: - 07