VE20090618 IBMIntegrations

IBM Sametime
Integrations
© 2007 Cisco Systems, Inc. All rights reserved. Cisco Confidential 1

IBM Integrations
Presentation_ID © 2006 Cisco Systems, Inc. All rights reserved. Cisco Confidential 2
Cisco Unified Communications
with IBM Lotus Sametime … Available Now
http://wwwin.cisco.com/voice/products/ciscoibm/ NOTE: all client plug-ins shown here
Presentation_ID © 2006 Cisco Systems, Inc. All rights reserved. Cisco Confidential 3
Cisco Unified Communications and
Lotus Sametime Plug-ins 7.1
Expanded Deployment Options
New Capabilities
Control of Unified MeetingPlace voice from
Lotus web conference
New Languages for Sametime plug-ins
Secure messaging for Unified Messaging
with Lotus Sametime
Customer Benefits
Cost savings – Reduce voice conferencing
fees
Security/Compliance – Combine security
and convenience
Partner Benefits
Easier to sell into broader range of
environments
Enhanced differentiation for conferencing
and messaging solutions
© 2006 Cisco Systems, Inc. All rights reserved. Cisco Confidential 4
Functional Components for IBM Integration
Cisco has three generic types of integration with IBM
Plugins for Sametime Connect
Sametime Server .exe that uses the TSCPI

(Telephony Services Conferencing Provider
Interface) API
Domino and Notes Mail Template Integrations.

We are not covering these!
© 2009 Cisco Systems, Inc. All rights reserved. 5

What are IBM plugins?
Code that is downloaded into Sametime that allows you

to do new things from within your IM client.
In the case of Cisco, we have developed plugins allow
users to invoke Cisco Unified Communications
applications from their Sametime or Notes desktops
Built using the Sametime SDK

These are the integration touch points…
Sametime Server
Sametime & Notes Clients

CIPC
Click2Call/Conf Presence Voicemail Collaboration Video Conf Collaboration
CUCM CUP Unity MeetingPlace CUVC Webex

Integration Elements
UC Element Cisco IBM
ST Client Call Ctrl

ST 7.5.1 CF1+
Plugin CUCM 4.1(3)+
Notes 8.01+
CIPC 2.1(3)+, CUVA 2.0+
ST Server Call Ctrl
Plugin CUCM 6.0+ ST Server 7.5.1+

CUCM 7.0+ required for click 2 conference
ST Client Presence
CUCM 5.1+ ST 7.5.1 CF1+
Plugin
CUP 6.0(2)+ Notes 8.01+
Ad-Hoc Video
ST 7.5.1 CF1+
CUVC 5.6
Notes 8.01+

Integration Elements
Integrated Messaging
Unity 4.2+ ST 7.5.1 CF1+
Unity Conn 2.0+ Notes 8.01+
Unified Messaging Domino 6.5+
Unity 4.1+ DUC 1.2.3+
Unity 5.0+ & DUC 1.2.4 needed for Notes 8
Ad-Hoc Conf Svcs ST 7.5.1 CF1+

MP 6.0(1) +
Notes 8.01+
Scheduled Conf Svcs Telepresence Domino 7.0

Manager 1.3 +
Notes 6.5.X/7.0 (8.0)
(1.5)
Integration Elements (cont).
Scheduled Conf Svcs
MP for Notes 5.4+ Lotus Notes 6.0+

Ad-Hoc Conf Svcs
Meeting Center 8.0 ST 7.5.1 CF1+

Scheduled Conf Svcs
Meeting Center 8.0 Lotus Notes 6.5.3

Ad-Hoc Conf Svcs ST Server 7.5.1 CF1

(ST Web) MP 7.0 MR1+
& 8.01
ST Web uses MP for audio conferencing

Positioning the Integrations……..
Client versus Server C2C
–Client Plugin uses CTI (JTAPI)
–Server side C2C uses TCSPI API
–User Experience & Scalability
Sametime Integrated versus Domino Unified

Messaging
–Single Inbox versus separate message stores
–DUC (Domino Unified Communications)
–Number of mailboxes
Collaboration via MeetingPlace, Webex or IPVC

–Ad Hoc support for “On Premise versus Off Premise”, or Video
Conferencing only…
Deploying Cisco
Client Side Plugins

Plugin Files and Locations
A Plugin extracts to a number of files and folders containing application “jar” (java archive) files
and a “site.xml” file
For production deployment these would normally be placed on the Sametime Server’s HTML
directory. Some plugins need provisioning prior to placement in the HTML folder.
However, you can install a plugin from any directory location
E.g. for the Sametime 7.5.1 CF1 client the default installation locations are:
– C:\Program Files\IBM\Sametime Connect\features
– C:\Program Files\IBM\Sametime Connect\plugins
Sametime
Or
Folder Location

Plugin Deployment Options
The Cisco UC plugins use the Sametime deployment

tools
You can “Pull” or “Push” plugins to the client

Installing Manually
The Sametime client can “pull” the plugins from the an HTTP
server (including the Sametime Server) or any reachable folder
location.
Or browse
to a
directory

Automatic Plugin Installation
In real life we want to “Push” the plugins to the clients

We can control which users receive the plugins using
Sametime Profiles
Points to the
plugin folder in the
Server’s HTML
directory
Sametime Settings found

under Policy
configuration

An in depth look at
Click to Call and
Presence

Phone Control and Presence – Overview
Client side plugin for:

Call Ctrl Video
Presence
Dir Svc
Supports centralised configuration and zero touch

deployment
Available in Sametime and integrated Notes clients

What’s new in the MR
CUCM CTI Redundancy for Phone Control
CUP7.X Failover
Enhanced LDAP lookup flexibility
Enhanced User Synchronisation between Sametime & CUP
Simplified phone mode swap over
Multi Community Support (same directory as default community)
Localisations: French, German, Spanish, Italian, Swedish,
Japanese
Sametime 8.0.2 & Notes 8.5 support

GUI Changes
Button to easily swap between
CIPC and Phone Control
Phone on-hook & off-hook

Status is optionally displayed

Notes 8

SameTime server – Click to Call (C2C)
Cisco has three generic types of integration with IBM
Plugins for Sametime Connect
Sametime Server .exe that uses the TSCPI

(Telephony Services Conferencing Provider
Interface) API
Domino and Notes Mail Template Integrations.

We are not covering these!

CUCM Configuration for Presence
Similar to the configuration required for CUPC with the exception
of licensing required for pre CUP6.0(5) and CUP7.X
–Pre CUP 6.0(5) requires CUP and CUPC licences enabled per User
–CUP 6.0(5) and later only requires a CUP licence per User
Configured on the
Phone Device Line
SIP Trunk
configuration same as
used for CUPC
deployments

Server C2C – Overview
Sametime Server plugin for:
Call Ctrl Video
No Sametime Client configuration required


Server C2C
Karl’s Phone Karl
SIP
SIP
css_global
CUCM ST
SCCP Jane
SIP Trunk Configuration
Jane’s Phone

Server C2C
Click Phone
Icon
Highlight
Jane’s Name
You can dial any

number from here!
Sametime always
uses a Cisco IP
Phone (hard/soft)
to make or receive
calls.

Server C2C
CUCM
rings caller
first!
New ST
window
Caller opens.
Answers CIPC not
shown but
used to
receive
call.
New ST
window
opens
Note; to remove default prompt

that requires user intervention:
File>Preferences>Notifications>
One-on-one phone
conferences>Ring Phone
(Ring Phone checked on demo)

Server C2C
After caller
answers,
call placed
to buddy
ST status
shows
Karl’s
phone as
Connected
ST status
shows
Karl’s
phone as
Connected

Server C2C
Buddy
answers!
ST status
shows both
phones as
Connected
CUCM
Video
Supported!
ST uses
Cisco IP
Phone to
answer call

Server C2C with PCAP Presence

Cisco Messaging
Capabilities

Integrated Messaging Overview
Client side plugin:
Messaging

Supports IMAP integration for Unity

(Exchange/Domino) and Unity Connection
Provides a visual voicemail interface within a Sametime
window

What’s new……
Secure Messaging Support
Support for IMAP Idle
Display of additional message attributes
Forward voicemail as an email (non-secure messaging
deployments)
Support “use Sametime credentials”, for Unity login
Localisations: French, German, Spanish, Italian, Swedish,
Japanese

GUI and Preferences
Directory
Right click details
options removed

Signalling Overview
VMWS configuration only required for Secure Messaging
PRI
VMWS Unity
HTTPS
VMWS
HTTPS
SEC
IMAP $*!x34%^
Message Store
Unity Connection
IMAP
IMAP

VM
Configuration
Specify Unity Message Store
or Unity Connection Server
Identifies the voicemail folder

and the deleted voicemails
folder
Time in seconds the client

will check for new voicemails
if IDLE not supported
Check box if VMWS resides on the

message store, else enter the
details of the VMWS server
Checking this box

Defines the phone or user id causes deleted
attribute to use when the voicemails to be moved
plugin tries to resolve the to the trash folder
voicemail sender

VM (LDAP)
Configuration
Same configuration is shared

by the PCAP plugin if installed

Conferencing
Options

Ad-hoc Collaboration Overview
MeetingPlace and Webex Client side plugins:
Conf Svcs

Supports HTTP/HTTPS integration for MeetingPlace

and HTTPS for Webex

What’s new in MeetingPlace
Localisations: French, German, Spanish (Americas),

Japanese, Portuguese (Brazil), Russian

MeetingPlace

MeetingPlace

Webex
URL contains
meeting PW
C:\Program Files\IBM\Sametime Connect\plugins

com.wbx.realtime.meeting_1.0.1.jar
Webex Productivity Tools
Support for Sametime 8 in T27 SP5

MeetingPlace Server side plugins:
Conf Svcs

Supports Sametime Web integration for MeetingPlace


Implementation
Free Integration with MeetingPlace 7 MR1
MeetingPlace for Lotus Notes Integration is ‘NOT’
required
No MeetingPlace Licenses Required
No MeetingPlace Web UL’s or Web Servers Required
Implemented with IBM Lotus Sametime TCSPI
(Telephony Conferencing Service Provider Interface )
server side plug-in.
Communication between MeetingPlace Application
Server and TCSPI is RMI.
http://www.cisco.com/en/US/docs/voice_ip_comm/meetingplace/7x/english/integration/st_web_integration.html

Start Instant IBM Sametime Web Meetings
Start Instant Meeting from the Sametime Connect client
-Select the contact from buddy list and then click on
“Instant Meeting” icon
Add invitees and

check
“Telephone
Services” option
to use the
MeetingPlace
Audio

IBM Lotus Sametime Web Conferencing
Features
Integrated roster and in session control from IBM Sametime Meeting
Room
Use MeetingPlace Audio
In-Session Controls
Outdial
Who’s Speaking
Mute/unMute
Lock Meeting
Join/Leave
Meeting information
Hang Up
Volume
Rename Dialed user

Limitations
Recording is Separate
Meeting won’t show up in MeetingPlace Web, but can be
found in MeetingPlace Conference Manager
In MeetingPlace 7 MR1 Notes scheduling won't provide the
MeetingPlace Audio Integration with IBM Sametime Web
(IBM issue)
Custom repeat meetings may give wrong time (IBM issue)
Administrator has to enable Out-dial and disable Out-dial
Password on MeetingPlace Application Server
Requires to disable IP audio/video and Auto extend on IBM
Sametime Server
Single box – No “Load Balancing” or DMZ implementation

Sametime Client side plugin:
Video
Integrates to CUVC 5.6

Utilises Cisco’s Unified Videoconferencing Desktop
Server

Integration into the CUVC architecture
H.323 Term
Video Desktop 3545
Server MCU
Internal GK
H.323 Term
IOS GK

Client Configuration Options

Here are the integration points again…..
Sametime Server
Sametime & Notes Clients

CIPC
Click2Call/Conf Presence Voicemail Collaboration Video Conf Collaboration
CUCM CUP Unity MeetingPlace CUVC Webex

Call to action…..
They’re here!
CCO Download and try
http://tools.cisco.com/support/downloads/go/Redirect.x?mdfid=278875240
Select: Unified Communications Applications

then: Cisco Unified Communications with IBM Lotus
Documentation:
http://www.cisco.com/en/US/partner/products/ps9830/tsd_products_support_series_home.html
Cisco UC Integration for
IBM/Lotus Sametime/Notes
Unified Communications System
Releases 8.0
7.1
7.0
Planned for 1H UC 8.0

UC 7.0 (Today)
CY09 IBM Integrations
IBM Integrations
• IP Communicator Click to Call Update to Phone Control & • Sametime Inter-domain
• Phone Control with Lotus Sametime * Presence with Lotus Federation (B2B)
• Click to Call & Conf with Lotus Sametime * Sametime
• Unified Messaging with Lotus Notes Localizations
• Unified Messaging with Lotus Sametime Failover support IBM integration roadmap
• Phone Presence with Lotus Sametime * click to call from “live (details TBD)
• Unified MeetingPlace Setup & Attend from names”
Lotus Notes
• Unified MeetingPlace Click to Conference Update to Unified Messaging • CSF based
from Sametime with Lotus Sametime integration for IBM
• Unified MeetingPlace with Lotus Sametime Localizations planned over time
Web * “secure messaging”
• Unified Videoconferencing with Lotus support • Business
Sametime * IMAP idle support for Transformation
• TelePresence Setup from Lotus Notes increased scalability
integration 55
© 2009 Cisco Systems, Inc. All rights reserved.

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IBM Sametime

© 2007 Cisco Systems, Inc. All rights reserved. Cisco Confidential 1

http://wwwin.cisco.com/voice/products/ciscoibm/ NOTE: all client plug-ins shown here

Cisco has three generic types of integration with IBM

Plugins for Sametime Connect

Sametime Server .exe that uses the TSCPI

Domino and Notes Mail Template Integrations.

© 2009 Cisco Systems, Inc. All rights reserved. 5

Code that is downloaded into Sametime that allows you

© 2009 Cisco Systems, Inc. All rights reserved. 6

Sametime & Notes Clients

Click2Call/Conf Presence Voicemail Collaboration Video Conf Collaboration

CUCM CUP Unity MeetingPlace CUVC Webex

© 2009 Cisco Systems, Inc. All rights reserved. 7

UC Element Cisco IBM

ST Client Call Ctrl

ST Server Call Ctrl

Plugin CUCM 6.0+ ST Server 7.5.1+

© 2009 Cisco Systems, Inc. All rights reserved. 8

UC Element Cisco IBM

Ad-Hoc Conf Svcs ST 7.5.1 CF1+

Scheduled Conf Svcs Telepresence Domino 7.0

UC Element Cisco IBM

Scheduled Conf Svcs

MP for Notes 5.4+ Lotus Notes 6.0+

Ad-Hoc Conf Svcs

Meeting Center 8.0 ST 7.5.1 CF1+

Scheduled Conf Svcs

Meeting Center 8.0 Lotus Notes 6.5.3

Ad-Hoc Conf Svcs ST Server 7.5.1 CF1

© 2009 Cisco Systems, Inc. All rights reserved. 10

Sametime Integrated versus Domino Unified

Collaboration via MeetingPlace, Webex or IPVC

© 2009 Cisco Systems, Inc. All rights reserved. 12

© 2009 Cisco Systems, Inc. All rights reserved. 13

The Cisco UC plugins use the Sametime deployment

© 2009 Cisco Systems, Inc. All rights reserved. 14

© 2009 Cisco Systems, Inc. All rights reserved. 15

In real life we want to “Push” the plugins to the clients

Sametime Settings found

© 2009 Cisco Systems, Inc. All rights reserved. 16

© 2009 Cisco Systems, Inc. All rights reserved. 17

Client side plugin for:

Supports centralised configuration and zero touch

© 2009 Cisco Systems, Inc. All rights reserved. 18

© 2009 Cisco Systems, Inc. All rights reserved. 19

Phone on-hook & off-hook

© 2009 Cisco Systems, Inc. All rights reserved. 20

© 2009 Cisco Systems, Inc. All rights reserved. 21

Cisco has three generic types of integration with IBM

Plugins for Sametime Connect

Sametime Server .exe that uses the TSCPI

Domino and Notes Mail Template Integrations.

© 2009 Cisco Systems, Inc. All rights reserved. 22

© 2009 Cisco Systems, Inc. All rights reserved. 23

Sametime Server plugin for:

Call Ctrl Video

No Sametime Client configuration required

© 2009 Cisco Systems, Inc. All rights reserved. 24

© 2009 Cisco Systems, Inc. All rights reserved. 25

You can dial any

© 2009 Cisco Systems, Inc. All rights reserved. 26