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ANNAMALAI UNIVERSITY
DIRECTORATE OF DISTANCE EDUCATION
ANNAMALAI NAGAR
DECLARATION
ii
ACKNOWLEDGEMENT
iii
Certificate
iv
FORM SUBMISSION OF PROJECT
v
TABLE OF CONTENTS
LIST OF TABLES
LIST OF FIGURES
2.1 Product 11
2.2 Price 17
2.3 Place 17
2.4 Promotion 22
3.1 Introduction 27
3.2 Eleven Brand Definitions 29
vi
CHAPTER 4: SWOT ANALYSIS 33-38
4.1 Introduction 33
4.2 SWOT Matrix-1 37
4.3 SWOT Matrix-2 38
6.1 Introduction 51
6.2 Competitors of Haldiram’s 51
6.3 Levels of Competition 52
6.4 Porter’s Five Forces Model 54
6.5 Customer Value Analysis 57
6.6 Types of Competitive Strategies 58
6.7 Share of Market, Mind & Heart 61
BIBLIOGRAPHY 66
vii
LIST OF TABLES
LIST OF FIGURES
viii
EXECUTIVE SUMMARY
namkeens for the past six decades in India and abroad. It made its
than. Today the company has diversified into snack food, sweets,
1
Methodology Used
Focus of Study
various industries. The one industry where it is the king right now is
briefly mentioned.
2
CHAPTER-1
INTRODUCTION
a vast multitude of people, with not only different cultures but also
tastes and styles of living as well. And no other brand but Haldiram’s
mention, the fresh Syrups and Crushes made from the juiciest fruits.
tins.
the length and breadth of the nation. It is a name that people trust
Haldiram’s has many ‘firsts’ to its credit. It was the first company in
life of namkeens from less than a week to more than six months. It
3
was also one of the first companies in India to open a restaurant in
Where else in the world can you catch a glimpse of the past and the
plants, in the work culture and indeed in their thinking as well, where
processing unit and high quality in-house packaging are just a few
Products has given the company a cutting edge over its competitors.
4
Enjoyed and trusted by a million Indian families in India and
delightful delicacies tempt the people all over the world to share this
exotic Indian treat. Their product ranges from Tasty and Nutritious
over.
sweets and namkeens for the past six decades in India and abroad.
Aggarwal family with Mr. Manohar Aggarwal as the CEO of the North
India region.
5
The brand name ‘HALDIRAM BHUJIAWALA’ was introduced during
pre-partition era, which is 1941, and has never looked back ever
Delhi. The prime focus was to serve sweets and namkeens to the
which share only the brand name. They have different operational
family and there existed no such house that did not know of the
brand or its products, which include not just sweets and namkeens
industry.
6
Even though it has come a long way from its original “halwai shop”
days, the company is still trying hard to change its traditional image
• Where is it today?
Haldiram’s has 70% of the total namkeen market share and is the
enjoys top of the mind awareness and has a loyal customer base.
The company’s exports are growing at a very positive note and the
competitive rat race and is satisfied with its current status in the
industry.
7
1.4 Mission
quality with each passing year has taken us way ahead of our
1.5 Awards
2002.
8
• ‘MERA DELHI AWARD – 2004’ for the exemplary
1.6 Certifications
• ISO 9002
• HACCP
1.7 Exports
Haldiram’s Group had foreseen the growth potential in the fast food
one of the areas which was most sought after and the company,
without lagging behind, had set up the most modern plant adjacent
‘Namkeens’.
This plant was set up in the year 1997 under the stewardship of Mr.
have become the hall mark of Haldiram’s Namkeen and with the
9
and has been able to increase its market share amongst stiff
parts of the World viz. U.S.A., Canada, U.K., Europe, Middle East, Far
products.
10
CHAPTER-2
MARKETING MIX
2.1 Product
remain the main area of focus for the group as it contributes close to
namkeen market the company has created a niche market. The raw
shapes, sizes & flavors. It has also recently launched biscuits &
cookies.
11
Table 1.2 on the following page shows the list of Haldiram’s products
Namkeens
2. Bhujia 2. Bhhujia
12
18. Mathri 1. Bhhujia
65 Gms
1. Kahmiri Mixture
2. Cornflakes Mixture
3. Kaju Mixture
13
Sweets Syrups (700 ML)
Can Packs
Perishable Sweets
14
6. Atta Ladoo 1. Jeera Cookies (75/300
Gms)
7. Pinni
2. Atta Cookies (75/300
8. Kaju Gunjia Gms)
Pickles Chips
• Namkeens
story began. Savoury snacks have been a part of Indian food habit
15
since ages. They are normally consumed at teatime. The variety is
who employ techniques that have remained unchanged for over two
hundred years. They use the most high quality and original
ingredients. So much so, that even the spices are grinded in special
spice grinders to give that original Bikaneri flavour which no one else
can deliver. Small wonder then that, they have managed to capture a
Sweets
Sweets, which is must for some, an indulgence for others; and for
sweets have found their way into millions of households and left
because all the sweets here are made traditionally, by expert cooks
using the freshest and purest ingredients each day. After which they
are tested for quality and taste. Haldiram’s sweets are known for
16
Syrups
Imagine a hot summer day and a tall glass of chilled orange crush to
cool you down. Or a glass of hot badam milk for a cold winter night.
2.2 Price
• The prices also vary on the basis of the type of namkeens and
snack foods.
2.3 Place
17
The Haldiram’s products are distributed all over the country and
to USA, UK, Australia, Middle East & Far East Countries, Germany,
ensure the widest possible reach for its products in India as well
goods are passed on to the carrying & forward (C&F) agent. C&F
agents and 700 distributors in India, the Nagpur unit has 25 C&F
18
cream parlors. The products are also available in public places
shops and bakeries stock Haldiram’s products despite the fact that
Haldiram’s
Organization
C&F
Distributor
Retailer
Consumers
19
Fig. 2.2: Within Delhi
Haldiram’s
Organization
Distributor
Retailer
Consumers
yearly.
20
• The sale of other goods including the sales of its entire outlet is
available: -
• Godown Facilities
• Registered office.
• Financially strong
D. Order processing
of their areas and bring the order daily. After that they give
• Orders within Delhi and the places near Delhi (like Meerut) are
21
• Orders outside Delhi are delivered according to the distance. It
give an order.
own staff.
2.4 Promotion
intensified in the snack foods market. The company tied with ‘Profile
brand.
22
• To increase the visibility of the Haldiram’s brand, the company
has placed its hoardings in high traffic areas such as train stations
as ‘yeh corn hai’ (this is corn), ‘chota samosa – big mazaa’ (small
make those products. Mailers are also sent to loyal customers and
patronage.
the shelf life Haldiram’s product is about six months. The company
proposition.
caption ‘six months on the shelf and six seconds in your mouth’.
23
• During festival season, Haldiram’s products are sold in
same name of the train, its likely time of arrival at Nagpur, their
24
• To cater to NRI’s and foreign tourists, who hesitate to consume
Bikanerwala and Agarwals and with western fast food chains such as
A. Advertising Strategy
approach with the base line “Always in good taste”, but of late due to
a shift in target audience the base line of the advertisements too has
to Rs 1 crore - still a far cry though from Lays which spends over Rs
30 crore annually. But these ads were for what it calls its `new
style, which conveys the image and the personality of the brand.
25
The layout is picture heavy with extensive use of colour so as to
food advertisement.
manner.
c) Attitudinal
26
CHAPTER-3
THE BRAND
3.1 Introduction
Figure 3.1 on the following page shows the ‘Eleven Brand Definitions’
27
Fig 3.1: Eleven Brand Definitions
BRAND PRODUCT
BRAND
EQUITY
BRAND
PROPERT BRAND
Y NAME
BRAND
MNEMON BRAND
HALDIRAM’S
IC CORE
VALUE
BRAND BRAND
POSITION
ING
CHARAC
TER
BRAND
BRAND
PERSONA
POSITION
LITY
28
3.2 Eleven Brand Definitions
a) Product
b) Brand
c) Brand Name
The brand name Haldiram’s came from the owner’s forefathers and
one thing is clear, the name has been chosen on a purely personal
basis. What was chosen as a name for the company decades ago has
industry.
29
e) Brand Character
f) Brand Personality
It is not the brand alone but the manner in which the brand presents
Indian in his tastes, choices and behavior and puts a high premium
on quality as well.
g) Brand Position
growing FMCG Company in India, has 70% of the total market share
the multinational giant FRITO LAYS in the snack food market. As far
top of the mind recall and awareness in its target audience but this
could very easily be subverted if the company does not bring into
30
h) Brand Positioning
it. It is in not perceived to be cheap but does offer good value for
throughout its outlets, which are suitably located in posh areas of the
city. Initially the brand catered only to the 35+ category with its
maker but it had moved into trained brands by improving the product
i) Mnemonic
Whenever one things of a brand, the first thing that comes to the
mind that reminds us of just the brand and not the features attached
case it is not available as yet but is under consideration. For the time
being the logo itself could be taken as the mnemonic for the brand.
j) Brand Property
the brand name but also its core values. In case of Haldiram’s the
31
brand property would be its red and white stylized logo and its base
line “Every zuban pe” which is reminiscent of the fact that the brand
k) Brand Equity
category and also top of the mind recall amongst the target
32
CHAPTER 4
SWOT ANALYSIS
4.1 Introduction
A. Strengths
range.
using state of the art technology they have been able to increase
the shelf life of their products from one week to six months.
segment.
33
• Haldiram’s has been able to build its brand today on the
people by surprise.
to the emphasis that Haldiram’s lays on the high quality for its
products.
foreign tastes.
B. Weaknesses
feedback.
34
• The Company has no policies on Corporate Social
C. Opportunities
• Haldiram’s doesn’t have any special namkeen for the kids and
innovation.
35
• Greater scope to increase market share and profits as they
D. Threats
example companies like Frito Lay’s, ITC, etc, which is cash rich
the part of any one concern will have a negative impact on all the
entered the western snack food market and taken the initial
advertising, its competitors will cut into its market share as they
36
• Competition from local restaurants cum sweet shops.
37
4.2 SWOT Matrix – 1 (Figure 4.1)
STRENGTHS WEAKNESSES
resorted to.
• Ability to use superior
eliminate brand
fragmentation and
• Lack of
transparency in the
organization, which
expansion.
• Lack of Corporate
Social Responsibility
38
affect the Goodwill of
the organization.
STRENGTHS WEAKNESSES
8. Quality
9. Exports
11.Rural penetration
12.Online selling
OPPORTUNITIES THREATS
39
40
CHAPTER-5
• Brand loyalty
carried out by asking consumers to fill up the same. The survey was
carried out in the Alaknanda area of Delhi and mainly targeted the
41
middle class. The research approach that’s been used is the ‘Survey
Research’. Except for a couple of questions, all the rest are open-
the consumer. The contact method that’s been used is the ‘intercept
personal interview’.
5.2 Demographics
The sample size of the survey is 32. The age group bracket covered
42
5.3 Analysis
m ore than 50
6% 15-20
6%
41-50 21-24
9% 19%
31-40
22%
25-30
38%
A. Consumption Patterns
NO
9%
YES
91%
43
almost 91% of the sample size. This establishes the superiority and
point observed was that the three who didn’t consume Haldiram’s
Namkeen Consumption
OTHERS 7
MTR 3
Brand
BIKANER 14
LEHAR 21
LAYS 21
HALDIRAM'S 29
0 10 20 30 40
No. of Respondents
Pr e fe r L o cal Sn ack s ?
Y ES
34%
NO
66%
44
• Another point that came across was that when questioned
people consumed these too. Also only 34% preferred local snacks
1- 3 y ears
31 %
6mths - 1 y ear
10%
B. Brand Loyalty
namkeens for over 3 years while 31% have been consuming it for
45
• This is again re-iterated by the following chart, which depicts
the consumer.
16
14
No. of Respondents
12
10
8
6
4
2
0
Significantly Better Neutral Worse Significantly
Better Worse
C. Buying Roles
The Influencer
Friends 10
Neighbours 1
Relatives 1
Family 14
A ds 1
Self 18
0 5 10 15 20
No. of Re s ponde nts
46
• On the basis of the chart above, it is evident that when it
the consumers but its presence doesn’t seem to have had any
consumer.
D. Fact
Packaging
Factors
Quality
Price
0 5 10 15 20 25
No. of Re s ponde nts
47
• Consumers gave the highest priority to the taste of the
stress.
Feature Preference(s)
30
25
No. of Respondants
20
15
10
5
0
Variety Food Taste & Hygiene Nutritional Price Packaging
Quality Value
Very Important Important Somew hat Important Least Important Not at all Important
48
purchasing namkeens were Food taste and quality and
High
41%
Reasonable
56%
95
Total Score
20
No. of
90
85
80 10 5
0
Packaging
0Variety Price
49
Quality Hygiene Taste
Factor
Minimal Adequate Healthy
score for each factor has been computed by multiplying the rating
same trend of hygiene and taste being given the highest priority is
‘Price’ gets the least priority among the people surveyed. Hence
get a tasty and hygienic product as value for their money. Once
top priority among the consumers and finishes fifth on the priority
50
• When it comes to then nutritional value of Haldiram’s
was minimal while none of them felt that it was healthy. But
YES
44%
NO
56%
didn’t buy such packages. This shows that the gift packages
No
31%
51 Yes
69%
• When asked to whether they found any significance difference
between Haldiram’s and any other brand, 69% are of the view
back to Haldiram’s.
consumers right now; but as people are becoming more and more
to low calorie namkeens and snacks from Haldiram’s. Apart from the
products like masalas, milk and milk related products, ice creams,
52
CHAPTER-6
COMPETITION ANALYSIS
6.1 Introduction
weaknesses.
Segment)
• Frito Lays
• Bikano
53
• Nirrula
• Agarwal sweets
• MTR
• Unorganized Sector
Bakery Items
54
A. Brand Competition
and services to the same customers at similar prices. Here, the brand
competitors.
B. Industry Competition:
quality, styling and services. This means that the namkeens industry
C. Form Competition:
samosas, kachoris etc. and others like salty biscuits, pizzas, burger
D. Generic competition
55
6.4 Porter’s Five Forces Model
Haldiram’s did not face any intense segment rivalry in the initial
stages and some time after that, but the last few years have seen a
higher quality standards have been set & the companies are
products.
sector that has lesser quality pressures. The entry and exit barriers
are both low leading to stable returns, therefore big companies may
56
ice creams, biscuits, bakery products. Like wise and outing for burger
and other fast food items may also substitute for namkeens. The
as well.
seem to be very price sensitive and nor are they more concentrated
country) or organized.
57
Figure 6.1 on the following page shows the ‘Porter’s 5 Force s Model’
with respect to Haldiram’s
Fig 6.1: Porter’s Potential Entrants
Five Forces Model
(for Namkeen
• Low entry and exit
segment)
barriers
• Stable return
• Industry Growth rate
• Economies of scale
• Incumbents’ defense
of market share
Substitutes
58
6.5 Customer Value Analysis
A. Haldiram’s
segment itself Haldiram’s offers about 40+ varieties and ensures that
new types of namkeens. The best part is that they offer traditional
snacks rather than modern snacks, which go down very well with the
Indian consumer.
B. Frito Lays
packaging the highest thereby signifying that this is one of the best
benefits that the consumers get from Frito Lays. Apart from that
price and quality were the other benefits that the consumers got
from Frito Lays. The biggest benefit is the availability of the product
59
6.6 Types of Competitive Strategies
consumer survey that we had done, hygiene and taste had come out
solicit new users for their products. They have done this by targeting
the NRI’s living abroad and exporting their namkeens there. This in
turn has also helped create awareness about their product among
the non-NRI’s abroad. Its foray into the foreign markets has been
from this, they have also penetrated the rural markets quiet
a market leader.
60
1) Position Defense
2) Mobile Defense
This involves the leader stretching its domain over new territories
that can serve as future centers for defense and offense. Under
that they are now concentrating on the Southern region. Also their
into the rural market coupled with the introduction of their new
3) Counteroffensive Defense:
When Haldiram’s had started its business there were very few
The popularity of Haldiram’s has till date spread through the word
61
c) Expanding Market Share
1) Haldiram’s
Over the years, Haldiram’s has been diversifying its product line
2) Frito Lays
a) Flank Attack
attack. One of the main points of a flank attack is that the enemy’s
Haldiram’s has been advertising. Most of the publicity has been word
didn’t have any problem on this front and in fact has a strong
62
distribution network, it has been able to penetrate the Indian market
in areas that probably even Haldiram’s has not been able too.
the market share of Haldiram’s coincides with the mind share mainly
the taste and the good quality of the products, innovative and
has also got the biggest share of heart because most of the people
share of heart and mind along with the biggest market share. This
future.
63
CHAPTER-7
food-retailer Bikanervala Foods Pvt Ltd etc. Even the dairy major
companies such as ITC and HLL into this industry, it is getting tough
for companies such as Haldiram’s who till now have not paid serious
out due to lifestyle changes will fuel the demand for snack food items
and space in the market will be able to survive. Haldiram’s has the
64
• Set up mini outlets inside the multinational office
complexes.
role of the ‘Influencer’, the roles of the ‘Decider’ and ‘User’ seem
65
• The consumers have given top priority to ‘Food taste and
Haldiram’s.
• There are no two ways about the fact that when it comes to the
has a very strong brand loyalty, which is what makes the task of
Lays, MTR into this segment and the prior presence of Bikano in
this segment the competition has really heated up and the market
66
its strengths – quality and taste in order to further consolidate its
substitutes like salty biscuits, bakery items but the biggest threat
this market and can hence make the best of it. This long-term
MTR, namkeens is a very small segment and they are not looking
long run this shall work out to be favorable for Haldiram’s and this
segment.
67
QUESTIONNAIRE USED FOR MARKET SURVEY
Yes No
MTR Others
Yes No
6. How would you rate the quality of Haldiram over the period of use?
68
7. What factors motivated you to buy Haldiram’s products?
9. How would you rate the following factors in order of your preference?
Price Packaging
12. How would you rate the Haldiram’s namkeens for their nutritional value?
69
Minimal Adequate Healthy
Yes No
BIBLIOGRAPHY
Book Material
Sahadev
Company Visits
Corporate Office
B-1/H-8,
Websites:
• www.Indianfoodindustry.net
• www.haldirams.com
• www.haldiramsusa.com
• www.bikaji.com
70
• www.google.co.in
• www.samratnamkeen.com
• The Hindu(www.hinduonnet.com)
71