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you take right “Path” by transforming information into business value. We empower people and
organizations to gain competitive advantage by creating powerful interactive relationships.
Facilitating the expansion and integration of the new e-Digital economy as well as influencing it. Going beyond
the obvious or immediate solutions but leveraging our knowledge and experience to assist organizations
embrace change and growth. Conceiving and implementing dynamic and interactive solutions that add value,
help foster simple and dedicated relationships between our clients and their customers.
An ISO 9001:2008 certified Information Solutions & Services Company with about two decades of experience
in serving customers in India, Asia Pacific and U.S. Some of the world class organizations are being served in
Financial, Manufacturing, Insurance services and Government verticals. We offer a complete stack of services
Consulting, Data Analytics, IT Services, IT Managed Services and System Integration.
Our solutions are built using tools and technologies from best of industry in Oracle, Microsoft and Java
Spectrum.
We also offer specialized services and solutions in Application Performance Management, Business Intelligence,
Agile Application Development, SLA Driven Database & Application Management, ERP & CRM Solutions, High
Availability Solutions, License optimization & Fulfillment and Technology Trainings.
www.oraclegoldpartner.com
www.oracleeducation.com
https://partner.microsoft.com
DATA ANALYTICS
Our activities include strategic measurement and analysis involving query and
reporting, decision support systems and data mining; technology enabled data
warehouse design and development; custom development, maintenance and
support, reengineering and ETL design; and data management involving data
migration, conversion, enhancements, and cleansing.
IT SERVICES
Enterprise Solutions
Application Development
Learning Services
IT MANAGED SERVICES
Over the last decade, the globe has witnessed rapid technological change resulting in amazing changes in
the way organizations function, often throwing up a whole new set of challenges. Many organizations do
not prefer to utilize their time and resources to manage technology infrastructure and applications on
which they rely for core functions and operations.
This is where we step in as a trusted partner to manage customers' IT infrastructure and applications,
comprehensively and transparently. Third party designed and developed systems and applications can be
outsourced to Path for support and maintenance. We have a time-tested, full-featured, and flexible IT
management engagement model for efficient resource utilization and service improvement, which is
managed by our team as per service window defined by the customer, with a commitment to meet a pre-
agreed Service Level Agreement (SLA). Customers benefit as they save time and gain access to
information in order to focus on aligning IT efficiency efforts with the strategic goals of the business.
Application Support
Infrastructure Management
SYSTEM INTEGRATION
Vulnerability audits
Policy preparation
Implementation
CRM
Path has unveiled two new vertical applications for the Insurance sector that extend
their CRM capability beyond the Web, call centre and e-mail into point of sale (POS)
as vCollect and vSell. A pair of comprehensive solution spanning all customer-facing
departments of any BFSI organization. Both the new systems enable callers to
approach customers with specific details about their products, their history and
make Personalized reminders to them.
Both the products span all areas of customer-facing operations, offering a unified
customer view, encouraging collaboration & ultimately fostering successful &
profitable customer interactions.
At the heart of the modular solution is the customer engine component. This
collects data from all channels, agents and scores customers, then presents real-
time information that are appropriate to the individual.
Both the products are completely customizable solutions and can also be tightly
integrated with other critical business systems. The result: revenue-enhancing
benefits ranging from higher sales productivity to increased customer satisfaction
immediately.
SINGLE SIGN-ON
SSO is a centralized security service where a single “master key” is used to access
all systems to which one is authorized. SSO is achieved by users having a single
user id and password there by eliminating the need for users to remember multiple
passwords.
Single Sign-on (“SSO”) has been the holy grail of trusted access and authentication
strategies within the distributed enterprise environment for nearly a decade.
SSO has emerged as a key initiative as CIO's recognize that SSO could reduce their
company’s IT budget by reducing their security program’s Total Cost of Ownership
(“TCO”). In fact, gartner estimates the price of managing user passwords carries a
monthly operational cost of $32 alone. According to the research firm IDC, SSO is
fueling the growth of the Access, Authentication & Authorization (“3A’s”) market
from the tune of $3.6 billion in 2001 to an estimated $7.6 billion in 2004.
Providing users with a single identity common to every system can yield significant
economies of scale and dramatically improve an organization’s security posture.
Our Offering
vAccess
INTRANET PORTAL
A portal is a web-based tool that allows users to create a customized site that
dynamically pulls in Internet activities and desired content into a single page. By
providing a contextual framework for information, portals can bring S&T and
organizational "knowledge" to the desktop.
Our Offering
vPortal
SmartQ
Waiting in queues is something we encounter very often at Banks, Travel Reservation Counters, Bill Payments
Centers, Hospitals OPD's, Tax Collection Centers, Post Offices, Government Departments and various other
Customer Care Centers.
Most of time the customers here get confused as to which counter to approach for their requirement, frustrated
by standing in line waiting for their turn and even annoyed by looking at the other queue disappearing faster
probably because the next counter staff is more efficient.
On the other hand some challenges faced by the management and service teams due to large volumes of
customers are:
1) Customer Flow Management - by automated queue-token management (without making customers stand in
line) and optimizing wait time.
2) Workforce Optimization – through workforce and workload management involving productivity tracking,
defining service levels, workload forecasting and planning workforce deployment.
SmartQ also offers built-in analytical capabilities to create various MIS reports that can be used for measuring
workforce productivity, quality of services being delivered and analyzing service/branch wise customer flow
trends.