SHERRI MADIGAN

1304 Juniper Lane, Benbrook, Texas 76126

817.637.4753 / 817.249.3255
smadigan@prodigy.net

CUSTOMER SERVICE MANAGER / TRAINER

Self-motivated and results-driven professional with exceptional management exper
ience for a major company. Exhibit uncommon team leadership, motivational, and
coaching skills. Possess expertise in consultative mentoring combined with exten
sive interviewing and hiring experience. Skilled at developing performance goals
to exceed levels, sales objectives, and quality assurance.
Core Competencies:
- Strong ability to establish a highly competent team to support client pr
ograms, products, as well as services
- Superior capability to maintain outstanding customer service and high pe
rformance; excellent leadership ability, encourage teamwork, problem resolution,
and proper execution of job functions
- Successfully directed and administered workflow distribution and floor m
anagement to maintain service satisfaction; consistently provide and maintain s
ervice, talk / wrap time, data, and both client and consumer satisfaction levels
- Exceptional analysis and planning abilities essential in achieving overa
ll organizational objectives
- Proficient in Excel, PowerPoint, and Word Applications
RELATED EXPERIENCE
PROJECT COORDINATOR / BILL COORDINATOR - TRIPLE R MECHANICAL, INC - WEATHERFORD,
TX - 2006-2009
- Efficiently managed accounts receivable and utilized proficiency in Qui
ckBooks
- Administered ordering and monitoring of equipment
- Organized and managed employee benefits as well as submittals / close ou
t documents
- Engaged in various responsibilities related to filing of warranties; ens
uring accuracy of all job files and POs as well as managing collections of data
SPECIFIC POSITION - LIPSKY & ASSOCIATES - WEATHERFORD, TX - 2003-2006
- Provided primary leadership to 12 to 20 customer service employees; over
saw work performance and ensured overall efficiency
- Conceptualized and formulated viable solutions to manage executivesâ⠬⠢ complaint
s well as BBB reports
- Managed and facilitated interviewing and hiring of new employees
- Implemented disciplinary actions; identified and performed troubleshooti
ng of computer technical problems
SPECIFIC POSITION - AMERICREDIT - ARLINGTON, TX - 2002-2003
- Played a key role in coordinating functional areas involving customer se
rvice, collections, and quality assurance
- Efficiently assessed and implemented innovative solutions to executive l
evel complaints
SPECIFIC POSITION - VERIZON - FORT WORTH, TX - 1996-2002
- Utilized strong leadership skills in directing customer service team for
approximately 15 members
- Managed calls for executive department and provided prompt response to c
oncerns
- Oversaw and ensured quality assurance; enforced disciplinary actions to
maintain overall productivity
- Conducted analysis and assessment of payroll and bonus schedule
- Facilitated training and mentored newly hired employees concerning new p
rocesses

MILITARY EXPERIENCE
United States Army, 1986â⠬â 1990 - Frankfurt EUV, 1989

EDUCATION
Selected Coursework - Skiles Beauty School

TRAINING
Effective Scheduling, 2001 - Leadership, 1999 - Time Management, 1998

ACTIVITIES
- League Secretary, Fort Worth Dart Association, 2010-Present
- Association Secretary, Fort Worth Dart Association, 2006-2009
- President, Benbrook Ladies Auxillary, 1996-2006
AWARDS AND HONORS
- 2000 Supervisor of the Year
- 2001 Trainer of the Year
- Honorary Award, 2002; worked closely and assisted 10 needy families duri
ng Christmas time