OPERATING GUIDE for your

GEM-K1CA KEYPAD
GEMINI
SYSTEM READY
09/15/05 12:05 AM

T US
ST A
ED NEXT / YES
ARM

U
R 1 2 3 P
PRIOR / NO

B 4 5 6 Q
AREA

C 7 8 9 0 G

COMPUTERIZED SECURITY SYSTEM

© NAPCO 2005 OI279D 5/05

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The GEM-K1CA is a “smart” user-
friendly, interactive menu-driven keypad
designed for your Napco control panel.
Its alphanumeric screen will not only
display the status of your system, but
will also give you step-by-step
instructions to guide you through all
operations.
This booklet contains important
information about the operation of your
system with this GEM-K1CA Keypad.
Read it carefully and keep it handy for
INTRODUCTION
future reference. Check the Glossary
for an explanation of terms that may be
unfamiliar to you.
You'll probably find subjects
mentioned in this booklet that do not
apply to your system. Napco control
panels have such a wide variety of
features that few security systems, if
any, will ever need them all. Your alarm
professional has chosen appropriate
features for your particular needs.
Regardless of how your system has
been configured, rest assured that it has
been carefully designed and engineered
to the highest industry standards. To
assure optimum safety and security,
familiarize yourself with this equipment.
Periodically check its condition and state
of readiness by testing it at least once a
week in both the ac/battery and battery-
only modes (ask your alarm professional
how to make these tests).

IMPORTANT - TEST YOUR SYSTEM WEEKLY

Test your sounding device and backup battery Test your central station communicator
(These tests should only be performed on weekends or at a time (Activate Dialer Test programmed? ‰YES ‰NO)
designated by your alarm company.)
1. Notify your Central Station of the impending test.
1. While disarmed, press R.
2. While disarmed, enter your User Code and press R.
2. Answer NO (press Q) until “ACTIVATE BELL TEST” appears in
3. Answer NO (press Q) until “ACTIVATE DIALER TEST” appears
the window.
3. Press YES (P) to execute the test. The alarm will sound for about in the window.
4. Press YES (P) to send a test code to the central station.
two seconds.
• If the alarm does not sound, call for service. • If the test is not successful, “COMM FAIL E03-00 SERVICE” will
display, indicating a communication failure. Call for service.
• If the battery is low, “LOW BATTERY E02-00 SERVICE” will appear
in the display indicating a low battery condition. Allow 24 hours for Note: Any subsequent successful transmission will clear a “Failure to
the battery to recharge. If the trouble continues, call for service. Communicate” system trouble.

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 T AB L E O F C O N T E N T S

TABLE OF CONTENTS TO SILENCE AN ALARM, ENTER YOUR

CODE, AND PRESS U.
Section Page
FOR SERVICE, CALL: _____________________
KEYPAD CONTROLS & INDICATORS ............................................ 4
CENTRAL STATION: _____________________
ARMING AWAY: SETTING THE ALARM WHEN LEAVING ............ 6
ARMING STAY: PROTECTING YOURSELF AT HOME ................. 8 EXIT DELAY: ___________________________

TURNING OFF THE ALARM (DISARMING) WHEN RETURNING ... 10 ENTRY DELAY: _________________________

FIRE PROTECTION ......................................................................... 11 FIRE ALARM SOUND*:

FUNCTION MENU ........................................................................... 15 _____________________________________
CENTRAL-STATION MONITORING ................................................ 20 BURGLAR ALARM SOUND*:
ADVANCED FEATURES ................................................................. 21
_____________________________________
PROGRAMMING USER CODES ..................................................... 22
ENTER ZONE DESCRIPTIONS -- "CELL PHONE STYLE" ............. 24 KEYPAD FIRE ENABLED? ‰YES ‰NO
SETTING THE DATE AND TIME ................................................... 26
KEYPAD PANIC ENABLED? ‰YES ‰NO
KEYPAD MESSAGES ...................................................................... 27
GLOSSARY ..................................................................................... 30 KEYPAD AUX. ENABLED? ‰YES ‰NO
SYSTEM TROUBLE ERROR CODES ............................................. 33
TROUBLESHOOTING ..................................................................... 38 *FIRE HAS PRIORITY OVER BURGLARY.

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 K E Y P AD C O N T R O L S & I N D I C AT O R S

GEMINI
2
SYSTEM ARMED
09/01/05 12:00 AM
3
7
TUS
STA

ARM
ED
8
4 R 1 2 3
U P

5 B 4 5 6 Q 9

6 C 7 8 9 0 G
10

11
C O M P U TE R I Z E D S E C U R IT Y S Y S T E M

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 K E Y P AD C O N T R O L S & I N D I C AT O R S
1 Window. Displays system status
messages, zone descriptions, etc.
2 STATUS Light. Lights (green) to 6
indicate that the system is ready
for arming. If a zone is not
secured the light will be off and
the zone will display in the 7
window. If a zone has been
bypassed, the STATUS light will
blink while armed.
3 ARMED Light. Lights (red) to
indicate that the system is armed.
If an alarm has occurred, the 9
ARMED LED will be flashing.
4 MENU Button. Selects available
system functions as displayed in
the window. The selected function
is executed by pressing the U
button.
5 BYPASS Button. (1) Deactivates
selected zones from the system.
(2) Unbypasses a bypassed zone the window display.
(GEM-P3200/9600 panels only).
10 AWAY Button. (1) Arms all zones
RESET Button. (1) Resets in the system, with display
various system troubles, displays, indicating the exit time remaining.
etc. (See text.) (2) Resets (2) Scrolls window display
residential smoke detectors. backward (PRIOR). (3) Answers
“NO” to questions in the window
Numerical Keys (1-9, 0). Used to
display.
enter codes, zone numbers, etc.
11 AREA Button (G). Selects
8 ENTER Button. Entry key.
Causes the entered code or other areas and is used with
selected function to be executed. emergency buttons.
STAY Button. (1) Bypasses all 12 Emergency Buttons. Used with
Interior Zones simultaneously the G button to signal an
("STAY Mode") to allow free emergency, as follows:
movement within the premises.
Press the 7 and the G
Hold down P when the
buttons for Fire Emergency.
system is armed in "STAY Mode"
to cancel entry delay on Exit/Entry Press the 8 and the G
Zones, causing an instant alarm buttons for Auxiliary Emergency.
upon violation. (2) Scrolls the
Press the 9 and the G
window display forward (NEXT).
buttons for Police Emergency.
(3) Answers “YES” to questions in
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 A R M I N G AW A Y : S E T T I N G T H E AL A R M W H E N L E AV I N G

SYSTEM READY Arming the System

1 Check the keypad. The green STATUS light must be on in order to arm. If the
green light is off, “ZONES FAULTED” will display in the window followed by the
number and description of each faulted zone. Note each problem zone and
EXIT TIME 060 secure it by closing a window, door, etc. When all zones are secure, the green
PLEASE LEAVE NOW STATUS light will come on and the window will display “SYSTEM READY”.
2 Arm the system. Enter your code and press Q. The green STATUS light
ZONES FAULTED
CAN’T ARM SYSTEM will go off, the red ARMED light will come on and the window will display “EXIT
ZONES F AUL TED TIME XXX”, “PLEASE LEAVE NOW” (where “XXX” represents the exit time
remaining, in 10-second steps). Note: If you enter a wrong code, the keypad will
0 2 B A CTRY
display “INVALID ENTRY, K DAGAIN”.
OOR
ZONES FAULTED 3 Leave the premises. Leave through the exit door before exit time expires.
Priority Arming
B Y PA S S ED
BYPASSED
If you attempt to arm with a faulted Zone, a 3-second tone will sound at the keypad.
02 BACK DOOR “CAN'T ARM SYSTEM” and “ZONES FAULTED”, will display in the window,
indicating that
B Y PAthe
S S EDfaulted zone(s) must be secured before the panel can be armed.
02 BACK DOOR
Selectively Bypassing Zones
BYPASSED BYPASSED If you cannot locate or repair the problem yourself, call for assistance. If you cannot
get immediate help, bypass the problem zone(s) from the system by pressing B,
then the zone number (or vice versa).
BYPASSED 02 BACK DOOR Note: Bypassed zones are unprotected. If armed with zones bypassed, be sure to
have the system checked as soon as possible

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 A R M I N G AW A Y : S E T T I N G T H E AL A R M W H E N L E AV I N G
System Trouble
SYSTEM TROUBLE If you attempt to arm with a “SYSTEM TROUBLE” display alternating with an indicated trouble
code (e.g. “E02-00” (low battery); see SYSTEM TROUBLE ERROR CODES), a 3-second tone will
SYS/TRBL
sound at the keypad. The window will display “CAN'T ARM SYSTEM, PRESS RESET KEY”. If
you cannot correct the problem immediately, pressing C will enable you to arm in this
LOW BATTERY
condition. Be sure to call for service as soon as possible.
E02 -00 SERVICE Area Arming (Optional)
SYS/TRBL
Some systems may be divided, or partitioned, into smaller independent subsystems, which are
referred to as Areas. In a system that has been partitioned into multiple areas, one or more area
CAN’T ARM SYSTEM
may be armed while others remain disarmed.
PRESS RESET KEY
SYS/TRBL Manager's Mode (Optional)
The Manager's Mode allows the user to arm / disarm other areas in a partitioned system. To arm/
disarm a different area:
EXIT TIME 060 1. Press the numerical key representing the other area number.
PLEASE LEAVE NOW 2. Press Gfollowed by U. The keypad will now provide status and control of that area.
3. Enter your User Code followed by Q to arm or disarm the area.
4. Press G followed by U to return to the home area.
Global Arming (Optional) (Available only with the GEM-P3200/9600 panels)
To arm all areas simultaneously, press 9, G and enter your code followed by U.

To disarm all areas simultaneously, press 0, G and enter your code followed by U.
CAN’T ARM SYSTEM
AREA X IN TROUBLE • The User Code must be valid in all area(s).
• If any zone is not secured, the keypad will display “CAN’T ARM SYSTEM, AREA X IN
TROUBLE”, where X indicates the number of the Area in trouble. All faulted zones in the
respective area(s) must be secured or bypassed. Note: If a system trouble is indicated, the
system cannot be armed using this method.

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 A R M I N G S T A Y : P R O T E C T I N G Y O U R S E L F AT H O M E

Arming in STAY Mode

BYPASSED ARMED STAY
Interior Zones, when bypassed, allow free movement within the home while the
protection of armed perimeter zones is maintained. To bypass Interior Zones, enter
your User Code and press P.

Instant Protection
SYSTEM ARMED I
When retiring for the evening, after all family members are home, you can cancel the
entry delay on the Entry Zone(s).
To arm with instant protection, press and hold down P for 2 seconds at any
time after the system is armed. When armed with Instant Protection opening the entry
door will cause an immediate alarm.
• When arming with Instant Protection, the exit delay will remain in effect, allowing exit of the house just after arming. While
armed, the window will display “SYSTEM ARMED” (“SYSTEM ARMED I” will display with the GEM-P9600/3200) and the
red ARMED light will flicker rapidly to indicate instant protection.

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 A R M I N G S T A Y : P R O T E C T I N G Y O U R S E L F AT H O M E
Easy Exit (Optional - Easy Exit programmed? ‰YES ‰NO)
Your system may have been programmed for Easy Exit, which allows a user to exit the premises while the system is armed STAY. By
activating Easy Exit while the system is armed STAY, the Exit Delay countdown will take place, during which time you are permitted to
leave through the exit door. The Easy Exit Delay time will be identical to the Exit Delay time the system gives you each time it is
armed STAY. This will allow, for example, an early morning commuter to exit the house, without having to disarm and rearm the
system, awaking the family.
 Press U to activate Easy Exit on your system. (GEM-P3200/GEM-P9600 V20 or greater, GEM-P816/P1632 V9A or greater)

E
N
STAY Emergency Buttons (Only available if programmed)
T
E The Blue Emergency Buttons (7,8& 9), if programmed, are always active,
R AWAY
whether the system is armed or disarmed. The emergency signal will only be transmitted
when an Emergency Button and G are pressed at the same time.

• Fire Emergency Simultaneously press 7 and G to alert the central station of a fire
emergency. *(Fire Emergency programmed? ‰YES ‰NO)
• Auxiliary Emergency Simultaneously press 8 and G to alert the central station of
an Auxiliary emergency. *(Auxiliary Emergency programmed? ‰YES ‰NO)
• Police Emergency Simultaneously press 9 and G to alert the central station of a
police emergency. *(Police Emergency programmed? ‰YES ‰NO)

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 T U R N I N G O F F T H E AL AR M ( D I S AR M I N G ) W H E N R E T U R N I N G
Disarming the System
DISARM SYSTEM 1 Enter your premises through the Entry/Exit door. The keypad will sound a steady tone to
ENTRY TIME XXX remind you to disarm the system before your Entry Delay time expires.
2 Enter your User Code and press U. The red ARMED light will go out, indicating that the
system has been disarmed. If you enter an invalid code, the keypad will beep 4 times,
INVALID ENTRY signifying an error. Re-enter your code immediately. 10 seconds before Entry Delay expires,
TRY AGAIN the keypad will emit a pulsing warning tone.
Alarm Indication / Silencing an Alarm
If the red ARMED light is flashing and “ALARM” is displayed, an alarm occurred while you were
**** AL ARM **** out. Proceed with caution! If you suspect that an intruder may still be on the premises, leave
immediately and call authorities from a neighbor's phone.
To silence an audible alarm:
02 - BACK DOOR 1 Enter your code and press U. After the system is disarmed, the window will continue
to display “ALARM” followed by the zone(s) violated.
2 To reset the display, note the zones violated, then press C.
03 - LIVING ROOM
Ambush (Optional) Your Ambush Code Type is: ‰TYPE 1 (Prefix) ‰TYPE 2 (Unique)
My Ambush Code is ___________________
If an intruder forces you to disarm your system, enter your Ambush Code and press U. There are two types of Ambush Codes: (1) A 2-digit
code (prefix) entered just prior to your normal User Code and (2) A separate and unique User Code.
Example Type 1 (Prefix): If your User Code is 1234 and your Ambush Code is 99, press 991234U.

Example Type 2 (Unique): If your User Code is 1234 and your Ambush Code is 8899, press 8899U
Using your Ambush Code will send a silent alarm to the central station. The red ARMED light will go out and the window will display “SYSTEM
READY” as if the system were normally disarmed. There will be no indication that a silent alarm has been sent.
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 FIRE PROTECTION

(Applicable only where local ordinance permits use of this alarm control panel for fire protection.)

Fire-Zone Alarm
FIRE FIRE ALARM If a fire is detected, “FIRE ALARM” will be displayed and the keypad sounder will pulse.
1. If a fire is in progress, evacuate the premises immediately! If necessary, call the
Fire Department from an outside phone.
2. Press the C button to silence the keypad sounder.
3. If there is no evidence of a fire, enter your User Code and press U to turn off the
alarm.
4. Check smoke detector(s). If a smoke detector tripped, its red alarm indicator light
will be on.
After the alarm condition is corrected (thermostat cooled down; smoke cleared from
detector; etc.), pressing C again will reset the keypad within about 10 seconds.
NOTE: When the Fire Zone is reset, the FIRE icon on the left side of the display will go
out. If the FIRE icon is still displayed, the fire zone has not been properly reset. If you
cannot clear this condition by pressing C, call for service.

FIRE TROUBLE
FIRE TBL Fire-Zone Trouble
SYS TBL
1. If a problem in the fire-circuit is detected, “FIRE TROUBLE” will display and the
sounder will pulse to signal a malfunction.
2. Press C to silence the sounder. Call for service immediately!

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Preparing a Fire Escape Plan
Even with the most advanced fire alarm
system, adequate protection requires an
escape plan.
To prepare your plan, draw floor plans of
your building. (Space is provided on the
next page). Show two exits - a front or
back door and a window from each room.
(Make sure the window works. You may
need a special fire-escape ladder if the
window is high up). Write down your
outside meeting place.
Family Rehearsal.
Rehearse each of the following activities:
1. Everyone in his room with the doors
12
FIRE PROTECTION
closed.
2. One person sounds the alarm.
3. Each person tests his door.
4. Pretend the door is hot and use the
alternate escape exit.
5. Everyone meets outdoors at the
assigned spot.
Important! - Read Carefully
Discuss these escape procedures with all
those who use the building:
1. In a residence, sleep with the bedroom
door closed. A closed door will hold
back deadly smoke while you escape.
2. When the fire alarm signals, escape
quickly. Do not stop to pack.
3. Test the door. If it is hot, use your
Would You Like More Safety Information?
For more information on home fire detection, burn safety, and home fire safety,
write to the National Fire Protection Association, Public Affairs Dept. 05A,
Batterymarch Plaza, Quincy, MA 02269.
alternate route through the window. If
the door is cool, brace your shoulder
against it and open it cautiously. Be
ready to slam the door if smoke or
heat rushes in. Crawl through smoke,
holding your breath. Close the doors
again on leaving to help prevent the
fire from spreading.
4. Go to your specific outdoor meeting
place so you can see that everyone is
safe.
5. Assign someone to make sure nobody
returns to the burning building.
6. Call the Fire Department from a
neighbor's telephone.
 FIRE PROTECTION

Floorplan
Draw a plan of your premises in the space provided below.

Floorplan

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LIMITATIONS OF FIRE ALARM WARNING SYSTEM
Although a fire alarm system may be of a
reliable and state-of- the-art design, neither it
nor its peripheral detection devices can offer
guaranteed protection against fire. Any such
equipment may fail to warn for a variety of
reasons:
Control panels, communicators, dialers,
smoke detectors, and many other sensing
devices will not work without power. Battery-
operated devices will not work without
batteries, with dead batteries, or with
improperly-installed batteries. Devices
powered solely by AC will not work if their
power source is cut off for any reason.
Fires often cause a failure of electrical
power. If the system does not contain a
working battery backup power supply, and if
the electrical circuit feeding the devices is cut
or is not providing power for any reason, the
system will not detect heat or smoke or
provide any warning of a possible fire.
Telephone lines needed to transmit
alarm signals to a central monitoring station
may be out of service.
Smoke detectors, though highly effective
in reducing fire deaths, may not activate or
provide early-enough warning for a variety of
14
FIRE PROTECTION
reasons: (a) they may not sense fires that
start where smoke cannot reach them, such
as in chimneys, walls, roofs, behind closed
doors, etc.; (b) they may not sense a fire on a
different level of the residence or building; (c)
they have sensing limitations; no smoke
detector can sense every kind of fire every
time.
Thermostatic heat detectors do not
always detect fires because the fire may be a
slow smoldering low-heat type (producing
smoke); because they may not be near the
fire; or because the heat of the fire may
bypass them. These detectors will not detect
oxygen levels, smoke, toxic gases, or flames.
Therefore, they may only be used as part of
a comprehensive fire-detection system in
conjunction with other devices. Under no
circumstances should thermostatic heat
detectors be relied upon as the sole measure
to ensure fire safety.
Alarm warning devices such as sirens,
bells, or horns may not alert someone behind
a closed or partially-opened door. Warning
devices located on one level are less likely to
alert those on a different level. Even those
who are awake may not hear the warning if
the alarm is obscured by noise from a stereo,
radio, air conditioner, or other appliance, or
by passing traffic, etc. Alarm warning
devices, however loud, may fail to warn the
hearing impaired.
Alarm products, as all electrical devices,
are subject to component failure. Even
though the equipment is designed for many
years of trouble-free performance, electronic
components could fail at any time.
Above are some of the reasons that fire
alarm equipment could fail. The most
common cause of an alarm system not
functioning when a fire occurs is inadequate
testing and maintenance. The system should
be tested at least weekly to ensure that all
the equipment is working properly.
While an alarm system may make one
eligible for lower insurance rates, it is not a
substitute for insurance. Homeowners,
property owners, and renters are therefore
urged to maintain adequate insurance
coverage of life and property.
 FUNCTION MENU
The keypad can provide access to a wide assortment of utility functions. The functions are displayed in a prompting “YES/NO” format.

1 To enter the Function Menu, press R.

• In all UL-listed or high-security installations, a valid User Code must first be entered followed by R.
2 To skip a function, answer NO (Q) or R.
3 To select and execute a function, answer YES (P) or U.
• Functions may be manually scrolled forward or backward using R and B, respectively.
• To return to normal keypad operation, press the C button. The keypad will automatically return to its normal operating
mode if no activity is detected for longer than one minute.

DISPLAY Display Zone Faults? Displays the zone number of zones that are not secured. If
needed, press the NEXT and PRIOR Buttons, as displayed on-screen, to scroll faulted
ZN FAULTS Y/N zones (required for GEM-P3200/9600 panels. GEM-P816/1632 panels will auto-scroll).

Display Zones Bypassed? Displays bypassed zones. If needed, press NEXT(P)

DISPLAY
and PRIOR (Q) to scroll bypassed zones (required for GEM-P3200/9600 panels.
ZN BYPASSED Y/N
GEM-P816/1632 panels will auto-scroll).

Display Zone Directory? Displays a listing of all zones in the Area. If needed, press
DISPLAY NEXT(P) and PRIOR (Q) to scroll zone directory (required for GEM-P3200/9600
ZN DIRECTORY Y/N
panels. GEM-P816/1632 panels will auto-scroll). (Note: This function available with GEM-
P1632 control panel firmware version 9a or later).

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 FUNCTION MENU
Activate Bell Test? Activates the alarm (while disarmed) for about 2 seconds and
AC TIV ATE performs a battery test. If the alarm does not sound, call for service.
BELL TEST Y/N • If the battery is low, a “LOW BATTERY E02-00 SERVICE” will appear in the display
indicating a low battery condition. Allow 24 hours for the battery to recharge. If the
trouble continues, call for service.
Display System Troubles? Displays 1- or 2-digit error code along with a description of
DISPLAY a problem detected in the system. (See SYSTEM TROUBLE ERROR CODES for a full
SYS TRBL Y/N description of these codes). Use NEXT(P) and PRIOR (Q) to scroll system
troubles. (For GEM-P9600/3200 panels only).

Display Fire Alarms? Displays alarms that have occurred on the Fire Zone(s). Press the
DISPLAY NEXT and PRIOR Buttons to scroll zones (required for GEM-P3200/9600 panels. GEM-
FIRE ALARM Y/N P816/1632 panels will auto-scroll).

Display Fire Troubles? Displays trouble conditions that have been detected on the Fire
DISPLAY Zone(s). Use NEXT(P) and PRIOR (Q) to scroll zones (required for GEM-
FIRE TRBL Y/N
P3200/9600 panels. GEM-P816/1632 panels will auto-scroll).
Activate Chime? The Chime Mode will sound a tone at the keypad when the
AC TIV ATE programmed zone is faulted while disarmed. To deactivate the Chime Mode, re-enter the
CHIME Y/N Function Mode and when “DEACTIVATE CHIME“ is displayed, press YES (P). Note:
The Chime Mode is disabled while armed.
Activate Watch Mode? (Optional - Watch Mode programmed? ‰YES ‰NO) This
AC TIV ATE optional feature simultaneously turns on all zones designated as Day Zones, which will
WATCH Y/N cause an indication at the keypad if a zone is opened while the system is disarmed. To
deactivate the Watch Mode, arm, then disarm. All Day Zones will revert to regular Burglary
Zones. Note: The Watch Mode is disabled while armed. (Note: This function available with
GEM-P9600 and GEM-P3200 control panels only).
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 FUNCTION MENU
Reset System Trouble? System troubles display and sound at the keypad. Correcting
RESET the trouble will clear most indications, however the following error codes will require
SYS TRBL Y/N manual reset: E13; E19; E20 and E22. (See SYSTEM TROUBLE ERROR CODES for a
description of error codes.)

Reset Sensor Watch Failure? (Sensor Watch programmed? ‰YES ‰NO).

RESET Your system may have been programmed for Sensor Watch, a feature which
SENSOR MSG Y/N supervises the motion sensors in the system. If a Sensor Watch failure occurs, a
System Trouble E22-NN will result, where NN represents the zone number of the
sensor in question. To reset, press C to clear the display, enter the Function
Menu, scroll to ”RESET SENSOR MSG“ and press U. If you cannot correct the
problem, call for service. (Note: This function available with GEM-P9600 and GEM-P3200 control
panels only).

START
EXIT TIME Y/N Start Exit Time? (Optional) (Start Exit Time programmed? ‰YES ‰NO)
In Commercial Burglary systems, exit delay may have been programmed to start after a
central-station “ringback” (verification) signal has been received. If the ringback tone
has not been received within about 30 seconds after arming, a communication problem
may exist. Use this function to start exit delay manually, then exit the premises
immediately. Be sure to have your alarm specialist check communications with the
central station as soon as possible. (Note: This function available with GEM-P9600 and GEM-
P3200 control panels only).

17
 FUNCTION MENU
Activate Telephone Test? (Telephone Test programmed? ‰YES ‰NO). Sends a
AC TIV ATE communicator test to the central station. A communication failure will be indicated
DIALER TEST Y/N at the keypad by a system trouble “E03-FAIL TO COMM” display. Repeat the test
to attempt to correct a communication failure, as any successful communication
will clear this display.

Delay Arming 1-4 hours. (Not for UL-listed systems). Your system may be set to
TO ARM IN 1-4 HRS arm automatically after a delay period of 1 to 4 hours.
PRESS 1-4 /N
To Delay Arm the system:
• With the function “TO ARM IN 1-4 HRS“ displayed in the window, enter the
desired Delay Arming time in hours (1, 2, 3,or 4), followed by U.

At the end of this 1 - 4 hour Delay Arming period, the siren will sound a 2-second
warning and the keypad will begin a 15-minute arming countdown with the sounder
pulsing. The sounder may be silenced at this time by pressing C, but it will turn
back on with a steady warning tone 1 minute prior to arming, at which time the building
must be exited.
The same steps can be used to delay a scheduled Auto Arming, if your system has
been programmed as such.

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 FUNCTION MENU

AC TIV ATE Activate Program? Activates the Program Mode from Keypad No. 1. Note: This
PROGRAM Y/N feature is disabled while armed. (See PROGRAMMING USER CODES)

Activate Download? For installer's use only. If accidentally enabled, press C

AC TIV ATE
DOWNLOAD Y/N to exit. Note: This feature is disabled while armed.

Relay Control? (Relay Control programmed? ‰YES ‰NO).

RELAY
CONTROL Y/N Turns ON or OFF one or more programmed Relay Groups. Press U to turn the
displayed group on or off; press NEXT(P) to proceed to the next group, or
PRIOR (Q) to scroll back to the previous group. Press C when done.
(Note: This function available with GEM-P9600 and GEM-P3200 control panels only).

• Relay Group 01: [ ____________________________________ ]

• Relay Group 02: [ ____________________________________ ]
• Relay Group 03: [ ____________________________________ ]
• Relay Group 04: [ ____________________________________ ]
• Relay Group 05: [ ____________________________________ ]
• Relay Group 06: [ ____________________________________ ]
• Relay Group 07: [ ____________________________________ ]
• Relay Group 08: [ ____________________________________ ]

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 C E N T R AL S T A T I O N M O N I T O R I N G
Your alarm specialist may have Opening and/or Closing Reporting.
programmed your system to be Your system can notify the central
monitored by a central station. The built- station every time it is disarmed or
in digital communicator can transmit armed. Any or all of up to 96
emergency signals and status reports to different users can each be
the central station 24 hours a day. identified. If your system reports on
arming (Closing Report), the central
station will acknowledge arming.
This will signal at the keypad as a
“ringback” beep. Note: If the
ringback signal is not heard, call for
service.

Communicator Features
Abort Delay. Ask your installer which
of your zones have Abort Delay, a
delay that enables you to reset the
system before it communicates to
the central station. Your system
has a SIA CP-01 required Abort
Delay of 30 seconds. It may be re-
moved or increased up to 45 sec-
onds (at your option) by consulting
with your installer.
Regular Burglary (Non-24-Hour) Zone
reports are aborted by disarming
within the delay period. 24-Hour
Zones and zones programmed to
report restores must be restored
first, then the panel armed and
disarmed, all within the delay
period.

20
 A D V AN C E D F E AT U R E S
Security Bypass/Unbypass
(Security Bypass programmed? ‰YES ‰NO).
In high-security applications, zones may be bypassed (or unbypassed) only if a valid code is entered first, as follows:
1. Enter a User Code valid for bypass, then press B .
2. Press B then the zone number (or vice versa) to deactivate that zone.
Similarly, a bypassed zone may be unbypassed using the same procedure.
(This feature available for GEM-P3200/9600 panels only).

Start Exit Time After Ringback (for Commercial Burglary Systems only)
(Optional - Start Exit Time programmed? ‰YES ‰NO).
If your system reports to a central station, your panel may have been programmed to start exit delay after the central-station
ringback (verification) signal. Then, after arming, your system will communicate to the central station. After the central station
acknowledges receipt (ringback), exit delay will start. If ringback is not heard within about 30 seconds, a communication
problem may exist; call for service. Function 11 (Start Exit Time) may then be used to manually start the exit delay, however
reporting capability may be sacrificed. (If your system does not report or the ringback feature was not programmed, exit delay
will start as soon as your code is entered. Also note that if an exception window is programmed, and the closing is within that
window, no ringback is provided. Ask your alarm professional if this feature is enabled.) (This feature available for GEM-
P3200/9600 panels only).

Exit-Delay Restart
(Exit-Delay Restart programmed? ‰YES ‰NO).
On arming, the programmed exit delay will start. After the exit/entry door has been opened and then closed, exit delay will re-
start if the door is opened again. The Exit-Delay Restart feature will occur one time only in any arming period. (This feature
available for GEM-P3200/9600 panels only).

21
 P R O G R AM M I N G ( O P T I O N A L )
User Program Mode
Your Installer has programmed into your system a special User Program Code which can be used to not only Arm and Disarm the
system, but also to enter the User Program Mode, where you can program other User Codes, Zone Descriptions and also set the
system Time and Date. The following explains how you will use this code to program or erase additional User Codes:

AC TIV ATE Enter the User Program Mode

1. Enter your User Code, then press R to enter the Function Mode.
PROGRAM Y/N
2. Answer NO until “ACTIVATE PROGRAM Y/N” is displayed, then press YES. “ENTER USER
CODE” will display indicating that the system is ready for User Code programming.

ENTER USER CODE Programming / Reprogramming a User Code

123 - - 1. Enter the digits of the user number to be programmed, followed by RR. (Example:
For User 4, enter "04 RR"). (For the GEM-X255 panel, enter all three digits of the user number).
2. Enter the new User Code. Note: User Codes may be up to 6 digits in length.
ENTER USER CODE 3. Press U to save the new User Code. Duplicate Codes are not allowed; therefore a duplicate
- -
Code entered in the LCD Window will erase when U is pressed.
Repeat Steps 1 through 3 for each User Code to be programmed.
ENTER USER CODE Erasing a User Code
4567 - - 1. Enter the digits of the user number to be erased followed by RR.
2. Press G0 to erase each digit of the User Code and then press U.
Note: The GEM-X255 panel will display
users in 3 digits, for example: • Example: Erase User 3’s 4-digit User Code: (For the GEM-X255 panel, enter all three digits of the User #).
001 4567 - -
• Press 03RRG0G0G0G0 U.

22
 P R O G R AM M I N G ( O P T I O N A L )

Reviewing a Programmed User Code

To review an existing User Code, enter the user number and the corresponding User Code will display. (For the GEM-X255
panel, always enter all three digits of the user number).
Exiting the User Program Mode
When you have completed programming or erasing User Codes, press C to exit the User Program Mode.
Programming Example:
Program the User 3 Code to “3784”.
1. Enter your User Code, followed by R.
2. Answer NO (press Q ) repeatedly until “ACTIVATE PROGRAM Y/N” is displayed, then press YES (P).
The display will read: “ENTER USER CODE”
3. Press 03 for User No. 3, then press R, R, followed by 3784. (For the GEM-X255
panel, enter all three digits of the user number).
4. Press U to save the code. Note: Duplicate Codes are not allowed; therefore a duplicate Code entered in the
LCD Window will erase when U is pressed. Press C to exit the Program Mode.
Notes:
• If the system contains more than one keypad, only the keypad designated “No. 1” may be used for programming (if in
doubt which is No. 1, ask your installer).
• While in Program Mode, the ARMED and STATUS lights remain off and burglar and fire alarm functions are disabled.
• In selecting your codes, do not program repetitive numbers (1111), consecutive numbers (1234), your birth date, address, or other
obvious combinations. Choose a code of up to six digits (a minimum of four is recommended, and required in UL installations). If
the keypad detects no Program Mode activity for more than 4 minutes, a tone will sound. Press C to silence.

23
 P R O G R AM M I N G ( O P T I O N A L )
Programming Zone Descriptions
The zone descriptions which appear on the keypad display may be programmed in the User Program Mode.

Enter the User Program Mode

AC TIV ATE 1. Enter your User Code, then press R to enter the Function Mode.
PROGRAM Y/N
2. Answer NO (press Q) until “ACTIVATE PROGRAM Y/N” is displayed, then
press YES (P).
01- FRONT DOOR
3. “ENTER USER CODE” will display, press NEXT (P) and the keypad will
display the Zone 1 Description.
Entering a new zone description (Cell Phone-Style Entry)
CELL PHONE-STYLE ENTRY
CHARACTERS HOLD CHARACTERS
• Use buttons R and B to move the cursor under the letter to be changed.
PRESS DISPLAYED
IN SEQUENCE
G DISPLAYED
IN SEQUENCE
• Press 0 through 9 and G to select letters. The first press will display
AND
PRESS the first character, the next press will display the next character. See the table at
1 ABC1 1 abc1 left and page 25 for more information.
2 DEF2 2 def2 • Use buttons R and B to move the cursor as needed. Press U to save.
3 GHI3 3 ghi3
4 JKL4 4 jkl4 To advance to the next zone (or to any other zone):
5 MNO5 5 mno5
• Move the cursor to the displayed zone number (i.e., “01”) using R and B.
6 PQR6 6 pqr6
7 STU7 7 stu7 • Change the zone number using keys 0 through 9. Enter two digits for the
8 VWX8 8 vwx8 zone number (after entering the first digit, the cursor will automatically advance to
9 YZ90 9 yz90 the second digit). When the second zone number digit is entered, the cursor will
0 (SPACE) • - . 0 (Reserved)
automatically advance to the right, allowing the description locations to be entered.
( ) , / : ? #
• Always press U to save each zone description.
24
 ENTER ZONE DESCRIPTIONS -- "CELL PHONE STYLE"

EXAMPLE: Repeatedly press 3

to display "G H I 3" in sequence

U
R 1 2 3
(RIGHT) ABC1 DEF2 GHI3

B 4 5 6
CELL PHONE-STYLE ENTRY (SAVE)
CHARACTERS HOLD CHARACTERS
(LEFT) JKL4 MNO5 PQR6
PRESS DISPLAYED G DISPLAYED
IN SEQUENCE AND IN SEQUENCE
PRESS
C 7 8 9 0
1 ABC1 1 abc1
2 DEF2 2 def2 STU7 VWX8 YZ90 (SPACE)
3 GHI3 3 ghi3 • - . ( ) ,
/ : ? #
4 JKL4 4 jkl4
5 MNO5 5 mno5
6 PQR6 6 pqr6
7 STU7 7 stu7
Use R and B buttons to move the cursor as needed. Press U to save.
8 VWX8 8 vwx8
9 YZ90 9 yz90 Hold G and press number to display lowercase letters in sequence.
0 (SPACE) • - . 0 (Reserved)
( ) , / : ? #

25
 P R O G R AM M I N G ( O P T I O N A L )
Programming the system Date and Time.
The User Program Mode may also be used to set the system Date and Time which display on the keypad.

AC TIV ATE Enter the User Program Mode

PROGRAM Y/N 1. Enter your User Code, then press R to enter the Function Mode.
2. Answer NO (Q) until “ACTIVATE PROGRAM Y/N” is displayed, then
press YES (P).
ENTER DATE
3. “ENTER USER CODE” will display, press NEXT (P) until the keypad
00/00/00 displays the “Enter Date” screen.
Programming the Date
ENTER DATE 1. At the Enter Date screen, simply punch in the correct date using the numeric
keypad buttons.
07/29/00  For example, for July 29, 2000, enter: 07 29 00
2. Press U to save the Date.
ENTER TIME Programming the Time
(12:00A) After entering in the Date, press NEXT (P) for the Time Entry screen.
1. At the Enter Time screen, simply punch in the correct time using the numeric
keypad buttons and if necessary, press any numeric button to change the AM
ENTER TIME display to PM (or vice versa).
(06:30P)  For example, for 6:30 PM, enter: 06 30 (0if necessary)
2. Press U to save the Time.

26
 K E Y P AD M E S S AG E S
The keypad can display the following functional messages. Other diagnostic messages are available for the installer
or servicer. Should any unfamiliar messages appear, call your dealer for service.

SYSTEM READY C All zones operating; system can be armed. If displayed, “C” denotes Chime Mode on.
(DATE) (TIME) (Note: This message may have been customized by your installer.)

PLEASE WAIT Panel reporting to central station on arming. If necessary, wait for ringback signal before
FOR RINGBACK exiting.

PLEASE EXIT IN Exit delay in progress. XXX denotes exit time remaining, in seconds. If displayed, “S”
indicates Service Code active; I indicates arming with Instant protection.
XXX SECONDS
Entry delay in progress. XXX shows entry time remaining, in seconds.
DISARM NOW
XXX SECONDS

ARMED STAY I System armed. With the GEM-P3200-9600 panels, the “I” indicates arming with Instant
(DATE) (TIME) protection.

ZONE FAULTED Zones not secured (doors or windows may be open). Faulted zone(s) will scroll.

Arming attempted with faulted zone. The display will scroll the zone faults. Secure the
C AN ' T AR M S YS TE M
zone(s) and arm system.
Z ONE F AU L T ED
(With pulsing sounder). Trouble condition on a Day Zone (followed by one or more zone
*DAY ZONE TRBL*
descriptions). Press the C button to silence sounder.

27
 K E Y P AD M E S S AG E S

****ALARM**** Alarm condition, followed by zone description(s). “ALARM” and zones will display after
system is disarmed. Note zones, then press C to clear keypad.

(With pulsing sounder.) Trouble condition on a Fire Zone. Press C to silence

***FIRE TRBL***
sounder. Correct trouble or call for service.

(With pulsing sounder.) Alarm condition on a Fire Zone. Press C to silence

***FIRE ALARM***
sounder. Evacuate premises or correct cause of alarm.

(For partitioned systems only.) Code not valid for area.

CODE DENIED
INCORRECT AREA

INVALID ENTRY Wrong code entered or “Easy Bypass” function not enabled.
TRY AGAIN

(In Manager's Mode.) Arming prevented due to unsecured zone. “#” represents number
CAN’T ARM
SYSTEM/ of area with unsecured zone. Press area number, then the G button, then U to
AREA # IN TROUBLE view zones in that area. Correct problem, then arm as normal. (For GEM-P3200/9600
panels only).

28
 K E Y P AD M E S S AG E S

ATTEMPTING TO The system is in the process of reporting a cancel signal to central station which will
cancel the alarm which it has just reported.
CANCEL

The alarm signal has been cancelled during the Abort Delay (before an alarm signal
AL ARM C ANCELED
report was sent to the central station). If cancelled after the alarm signal report was
sent, this message appears when the system receives an acknowledgment from the
central station of the cancellation of the alarm signal.

**SYSTEM TRBL** Indicates problem(s) detected on system. (See examples below and SYSTEM
TROUBLE ERROR CODES for a complete list of system troubles and corrective
actions.)

AC POWER FAIL Check power transformer. Check for blown fuse or circuit breaker; general power
outage.
E01-00 SERVICE

Battery weak. If not recharged within 24 hours, replace battery.

LOW BATTERY
E02-00 SERVICE

Communication failure to central station.

COMM FAIL
E03-00 SERVICE

29

Following are brief descriptions of terms and features used herein that may be unfamiliar to you. Some of the features are
programmable options that may or may not apply to your particular system.
Abort Delay - A delay period that
allows the control panel to be reset,
thus aborting a report to a central
station.
Access Code - A code (up to 6
digits) used to remotely unlock a
door.
Ambush Code - A code entered
when forced to disarm. Sends a
silent alarm to the central station with
no indication at the keypad. There
are two types: (1) A 2-digit code
(prefix) entered just prior to your nor-
mal User Code and (2) A separate and
unique User Code used in place of
your normal User Code.
Area - Some systems may be
divided, or partitioned, into smaller
independent subsystems, which are
referred to as Areas. Each Area may
be controlled by its own keypad or by
30
G L O S S AR Y
a keypad of a different Area through
Managers Mode..
Arming/Disarming - Turning the
system on/off by entering your code
at the keypad, then pressing U.
Battery - Backup power source in
the control-panel enclosure to
provide protection in the event of a
power failure.
BYPASS Button - Enables you to
manually remove one or more
protective zones from the system.
Central Station - Monitors
incoming reports and emergency
messages from a digital
communicator and notifies the proper
authorities.
Chime - A keypad beep while
disarmed alerting that the
programmed zone has been opened.
Closing Window - (Optional.) A
time interval within which closing
(arming) is permitted without
reporting to the central station.
Communicator - Reports
intrusions, emergencies, openings,
closings, etc. directly to the central
station over telephone lines.
Control Panel - The brain of the
system, it controls all system
functions.
Directory - A listing of the
programmed zone descriptions
stored in memory.
Easy Arming - Quick arming by
pressing U (optional).

Exit/Entry Delays - Separate
delays that let you exit and enter your
premises without setting off an alarm
when the system is armed.
Instant Protection - Arming
without entry delay using the Q
button while remaining on the
premises.
Keypad - Puts control-panel
functions at your fingertips. It can be
mounted anywhere in your premises.
Manager's Mode - In a partitioned
system, a low-security operating
mode that allows arming by area.
Panic Buttons - Blue buttons on
the keypad (G and 7,
8 or 9). If enabled,
pressing G together with 7,
8 or 9 will alert the central
station of a fire, auxiliary, or police
emergency.
G L O S S AR Y
Partitioned System - A system
that has been subdivided into two or
more (up to eight) independent
subsystems (areas).
Pre-Alarm Warning. - A keypad
sounder alert of an impending alarm.
This option is programmable by zone
for the same duration as that
programmed for Abort Delay (see
Abort Delay).
Report - A transmission to a central
station notifying of a change in the
status of the system (alarm, trouble,
low battery, etc.).
RF Low Battery - (Wireless sys-
tems only) Weak transmitter battery.
RF Check In - (Wireless systems
only) Periodic test report from
transmitter (if a report is not received
on time, a supervisory-failure system
trouble will result).
Ringback - A beep after arming
verifying the central-station's receipt
of a closing report.
Service Code - A code intended for
temporary use.
Sounder - A local warning device
at each keypad to alert that (a) entry
delay has started; (b) an attempt was
made to arm with a zone in trouble;
(c) a Day-Zone condition exists (see
Zones: Day Zone); (d) 10 seconds
exit time remaining; (e) invalid code
entered; or (f) central station
acknowledged arming (see
Ringback).
System Trouble - A problem (low
battery, power failure, etc.) detected
in the system.
Trouble - A zone fault; an open
door, window, or other problem that
may prevent arming.
User Code - Your personalized
code for arming and disarming the
system. It may contain up to six digits.
31

Zones - Independent circuits that
protect specific areas of the
premises:
Auto-Bypass Zone: A zone
that will be automatically
bypassed from the protection
system if it is in trouble
(faulty) when the system is
armed.
Burglary Zone: Detects
intrusion.
Day Zone: A zone that will
cause a visual and audible
indication at the keypad if it
is in trouble while disarmed.
Exit/Entry Follower Zone:
Provides exit and entry delay
for interior devices. Entry
32
G L O S S AR Y
delay only occurs if re-entry
takes place through the Selective-Bypassed Zone: A
normal exit/entry door first. zone that can be individually
bypassed using the B
Fire Zone: Detects fire alarms button.
or trouble conditions.
24-Hour Zone: A zone that is
Interior Zones: Circuits within armed and ready at all times
t h e p r e m i s e s , u s ua l l y to respond to an emergency
including space-protection situation.
devices, interior doors, etc.;
but not exterior doors or
windows. These can all be
bypassed simultaneously
using the P button.
Priority Zone: A zone that
prevents arming if in trouble.
Priority Zone with Bypass: A
Priority Zone that can be
bypassed using the C
button.
 SYSTEM TROUBLE ERROR CODES
Your control panel is capable of detecting a variety of troubles that may affect system performance. In the unlikely event that a
problem should occur, the SYS TBL (system trouble) icon will display on the left side of keypad window along with one or more of
the following error codes. If the problem is related to a specific zone or device, the corresponding number will also be indicated.
Below is a list of the most common troubles along with the necessary corrective action, if any. If a message appears that is not listed
below, call your security professional for service. When a system trouble occurs, the keypad can be silenced and the display can be
cleared by pressing C. The system can then be armed and disarmed as usual.
Note: If you cannot clear a system trouble yourself, call installing company for service as soon as possible.

Trouble System Trouble Action

Indication Condition

E01-00 AC Power Failure This trouble will occur if AC power is not present. Make sure system transformer is plugged into
AC receptacle and check the circuit breaker, otherwise call installing company for service.
Low Battery If there has been a recent power failure, the battery may be partially depleted and must be
E02-00 recharged by the control panel. The control panel performs an automatic daily test of the
battery, at which time the trouble will clear if the battery has been recharged.
If the trouble does not clear in 24 hours, call installing company for service.

Communication The system was not able to report to central station. If this is due to a temporary interruption in
E03-00 Failure the telephone service, the trouble can be cleared when the service is restored by performing a
Communication Test:
1 While disarmed, enter your User Code followed by R.
2 Answer NO (Q) until “ACTIVATE DIALER TEST” appears in the window.
3 Press YES (P) to send a test signal to the central station.
If the trouble continues, call installing company for service.

33
 SYSTEM TROUBLE ERROR CODES
Trouble System Trouble Action
Indication Condition

E04-NN Wireless Transmitter A problem has been detected with a wireless transmitter. Call installing company for service
Supervisory Failure

E05-NN Wireless Transmitter The battery in a wireless transmitter is low and should be replaced. This transmitter is on the
Low Battery zone corresponding to the number NN. The replacement battery for the GEM-TRANS2 door/
window transmitter, GEM-PIR motion detector and GEM-GB glass break detector is the Duracell
DL123A 3 volt lithium. (2 required for the GEM-PIR and GEM-GB.) The replacement battery for
the GEM-SMK is the Duracell MN1604 9 Volt Alkaline (2 required). The GEM-DT Dual
Technology Sensor requires 4 C cell alkaline batteries.

Warning: Replace batteries only with the same type as specified above. Use of another battery
may present a risk of fire or explosion. Do not recharge or disassemble battery, or dispose of in
fire.
E06-NN Receiver Response Call installing company for service.
Failure
E07-00 Download Failure Call installing company for service.

E08-00 Telephone Line Cut The telephone line has failed. If telephone service has been temporarily interrupted, the trouble
will clear automatically when it is restored. Otherwise, call installing company for service.
E09-00 System Cold Start

34
 SYSTEM TROUBLE ERROR CODES
Trouble System Trouble Action
Indication Condition

E10-NN Keypad Response Failure Call installing company for service.

E11-NN Keypad Tamper A keypad has been removed from the wall. Call installing company for service if
problem cannot be repaired.
E12-NN Expansion Zone Module Call installing company for service.
Response Failure
E13-NN Expansion Module Tamper The cover has been removed from a zone expansion module. A problem has been
detected with an Expansion Module. Call installing company for service.
E14-NN Relay Board Response Fail- NN= Relay Board Number. Call installing company for service.
ure
E15-NN RF Transmitter Tamper Wireless Transmitter Tamper Cover removed. NN=Transmitter Number. Call installing
company for service.
E16-NN Wireless Receiver Jam A problem has been detected with the wireless receiver. Call installing company for
service.
E17-NN Receiver Tamper Condition Call installing company for service.
E18-NN KeyFob Transmitter Low The batteries (2) in the wireless KeyFob transmitter indicated are low and should be
Battery replaced. The replacement battery is the #386 watch battery.

Warning: Replace batteries only with the same type as specified above. Use of another
battery may present a risk of fire or explosion. Do not recharge or disassemble battery, or
dispose of in fire.

35
 SYSTEM TROUBLE ERROR CODES
Trouble System Trouble Action
Indication Condition

E19-00 User Program Memory Call installing company for service.

Error
E20-00 Dealer Program Call installing company for service.
Memory Error
E21-00 System Shutdown Call installing company for service.

E22-NN Sensor Watch Activity A Motion Sensor on the zone indicated has failed the programmed Sensor Watch activity test.
Failure Insure that the sensor is able to detect activity in the area; clear any obstacles which may be
blocking the sensor from detecting activity. Press C to clear the display, and then use the
Function Menu to Reset Sensor Watch Failure (see page 17). If you cannot correct the problem
yourself, call installing company for service.
E23-00 Burglary Bus Failure Call installing company for service.

E24-00 Service Message The system is in need of a preventive maintenance service call. Call installing company for
service.
E27-00 Printer Failure Call installing company for service.

E39-00 Receiver Capacity Call installing company for service.

Error

36
 SYSTEM TROUBLE ERROR CODES
Trouble System Trouble Action
Indication Condition

E40-00 RF Self Test Failure A wireless motion sensor on the zone indicated has failed its automatic self test routine.
Call installing company for service.
E41-NN Fire Trouble A problem has been detected on the Fire zone indicated. Call installing company for service.
(GEM-P1632 and GEM-P816 panels only).
E51-00 Bell/Siren Trouble There is a problem with the Bell or Siren. Call installing company for service.

E58-00 Telemetry Trouble Call installing company for service.

E59-00 Telemetry Failure Call installing company for service.

E66-00 Dirty Smoke Detector "Clean Me" indication (Smoke Detector dirty). Call installing company for service.

E99-00 Keypad Panic Shorted Call installing company for service.

too Long

37
 TROUBLESHOOTING

What do I do if... For more info...

I try to arm my system but the keypad just displays “ZONES NOT NORMAL” and “CAN’T ARM
SYSTEM” and beeps at me.
If the green STATUS light is off, a zone is open. Find and secure the open window or door. See Page 6

I try to arm my system but the keypad displays “SYSTEM TROUBLE” and beeps at me. The
Error Codes numbers are displayed.
A System Trouble has been detected. Note the scrolling error codes, which represent the See Page 7 & 33
trouble. Press C and you will now be able arm to the system, but the trouble must be
fixed as soon as possible.
The Fire Alarm is sounding and I don’t know how to turn it off.

If a fire is in progress, evacuate the premises immediately! If necessary, call the Fire Department from See Page 11
an outside phone. If there is no evidence of a fire, enter your code and press U to silence the alarm.
Note the Zone Number displayed. Check the smoke detector(s). If a smoke detector tripped, its red
alarm indicator light will be on. Press C to silence the keypad sounder.

38
NOTES

39
 NAPCO LIMITED WARRANTY
NAPCO SECURITY SYSTEMS, INC. (NAPCO) warrants its products to be free from manufacturing
defects in materials and workmanship for thirty-six months following the date of manufacture. NAPCO will,
within said period, at its option, repair or replace any product failing to operate correctly without charge to
the original purchaser or user.
This warranty shall not apply to any equipment, or any part thereof, which has been repaired by others,
improperly installed, improperly used, abused, altered, damaged, subjected to acts of God, or on which any
serial numbers have been altered, defaced or removed. Seller will not be responsible for any dismantling or
reinstallation charges.
THERE ARE NO WARRANTIES, EXPRESS OR IMPLIED, WHICH EXTEND BEYOND THE
DESCRIPTION ON THE FACE HEREOF. THERE IS NO EXPRESS OR IMPLIED WARRANTY OF
MERCHANTABILITY OR A WARRANTY OF FITNESS FOR A PARTICULAR PURPOSE.
ADDITIONALLY, THIS WARRANTY IS IN LIEU OF ALL OTHER OBLIGATIONS OR LIABILITIES ON THE
PART OF NAPCO.
Any action for breach of warranty, including but not limited to any implied warranty of merchantability, must
be brought within the six months following the end of the warranty period.
IN NO CASE SHALL NAPCO BE LIABLE TO ANYONE FOR ANY CONSEQUENTIAL OR INCIDENTAL
DAMAGES FOR BREACH OF THIS OR ANY OTHER WARRANTY, EXPRESS OR IMPLIED, EVEN IF
THE LOSS OR DAMAGE IS CAUSED BY THE SELLER'S OWN NEGLIGENCE OR FAULT.
In case of defect, contact the security professional who installed and maintains your security system. In
order to exercise the warranty, the product must be returned by the security professional, shipping costs
prepaid and insured to NAPCO. After repair or replacement, NAPCO assumes the cost of returning
products under warranty. NAPCO shall have no obligation under this warranty, or otherwise, if the product
has been repaired by others, improperly installed, improperly used, abused, altered, damaged, subjected
to accident, nuisance, flood, fire or acts of God, or on which any serial numbers have been altered,
defaced or removed. NAPCO will not be responsible for any dismantling, reassembly or reinstallation
charges.
This warranty contains the entire warranty. It is the sole warranty and any prior agreements or
THE FOLLOWING STATEMENT IS REQUIRED BY THE FCC.
This equipment generates and uses radio-frequency energy and, if not installed and used properly, that
is, in strict accordance with the manufacturer's instructions, may cause interference to radio and
television reception. It has been type tested and found to comply with the limits for a Class-B computing
device in accordance with the specifications in Subpart J of Part 15 of FCC Rules, which are designed
to provide reasonable protection against such interference in a residential installation.
However, there is no guarantee that interference will not occur in a particular installation. If this
equipment does cause interference to radio or television reception, which can be determined by turning
NAPCO
40 Security Systems, 333 Bayview Avenue, Amityville, NY 11701
representations, whether oral or written, are either merged herein or are expressly canceled. NAPCO
neither assumes, nor authorizes any other person purporting to act on its behalf to modify, to change, or to
assume for it, any other warranty or liability concerning its products.
In no event shall NAPCO be liable for an amount in excess of NAPCO's original selling price of the product,
for any loss or damage, whether direct, indirect, incidental, consequential, or otherwise arising out of any
failure of the product. Seller's warranty, as hereinabove set forth, shall not be enlarged, diminished or
affected by and no obligation or liability shall arise or grow out of Seller's rendering of technical advice or
service in connection with Buyer's order of the goods furnished hereunder.
NAPCO RECOMMENDS THAT THE ENTIRE SYSTEM BE COMPLETELY TESTED WEEKLY.
Warning: Despite frequent testing, and due to, but not limited to, any or all of the following; criminal
tampering, electrical or communications disruption, it is possible for the system to fail to perform as
expected. NAPCO does not represent that the product/system may not be compromised or circumvented;
or that the product or system will prevent any personal injury or property loss by burglary, robbery, fire or
otherwise; nor that the product or system will in all cases provide adequate warning or protection. A
properly installed and maintained alarm may only reduce risk of burglary, robbery, fire or otherwise but it is
not insurance or a guarantee that these events will not occur. CONSEQUENTLY, SELLER SHALL HAVE
NO LIABILITY FOR ANY PERSONAL INJURY, PROPERTY DAMAGE, OR OTHER LOSS BASED ON A
CLAIM THE PRODUCT FAILED TO GIVE WARNING. Therefore, the installer should in turn advise the
consumer to take any and all precautions for his or her safety including, but not limited to, fleeing the
premises and calling police or fire department, in order to mitigate the possibilities of harm and/or damage.
NAPCO is not an insurer of either the property or safety of the user's family or employees, and limits its
liability for any loss or damage including incidental or consequential damages to NAPCO's original selling
price of the product regardless of the cause of such loss or damage.
Some states do not allow limitations on how long an implied warranty lasts or do not allow the exclusion or
limitation of incidental or consequential damages, or differentiate in their treatment of limitations of liability
for ordinary or gross negligence, so the above limitations or exclusions may not apply to you. This
Warranty gives you specific legal rights and you may also have other rights which vary from state to state.
the equipment off and on, the user is encouraged to try to correct the interference by one or more of the
following measures: reorient the receiving antenna; relocate the computer with respect to the receiver;
move the computer away from the receiver; plug the computer into a different outlet so that computer
and receiver are on different branch circuits.
If necessary, the user should consult the dealer or an experienced radio/television technician for
additional suggestions. The user may find the following booklet prepared by the Federal
Communications Commission helpful: “How to Identify and Resolve Radio-TV Interference Problems”.
This booklet is available from the U.S. Government Printing Office, Washington, DC 20402; Stock No.
004-000-00345-4.
DESIGN PATS. PENDING