Escolar Documentos
Profissional Documentos
Cultura Documentos
Company
Prepared for:-
Sir M.Gulzar
Group Members
Names ID#
United Bank Limited was established in November 1959. The bank was sponsored by
the saigol Group of Companies, which were the mainstay of the textile industry in
Pakistan at that time. Within a short period of time, the bank emerged as the third
largest in the country after HBL and NBP. The bank was nationalized in 1974. Later on
another bank the commerce bank limited was merged into UBL.
UBL was the third bank to be offered for privatization. Initially, a Saudi based
financial institution; Bashrahil Group came up with the highest bid for the bank, and
deposited the first tranche for its consideration. However, due to flaws in the
transaction, the SBP cancelled the privatization and took over the bank in 1995.
The Bank’s total income including interest and non-interest income amounted
to RS.4935 million in 1995, its deposits were RS. 109 billion and investments were
RS.25 billion in 1995. UBL incurred a loss of RS.724 million in 1995.
In 1996 the management of the bank was changed and by mid 1997 the
financial and administrative discipline was restored. The interference of the
government was eliminated and the non-performing loans recovery was increased
and the liquidity position was brought up to the required level. About RS.6.3 billion
were recovered out of which about RS.5 billion were domestic and of this about Rs.
4.5 billion was recovered in cash.
UBL Vision:
i. Strengths:
3rd largest Bank of Pakistan in term of deposits
2nd largest Privatized Bank of Pakistan
UBL offering Customized Products and services aggressively better
then its competitors
Improved operational efficiency as to its past
Courteous Customer service and fast delivery of online and offline
services
Marvelous Image and Reputation of the bank in the eyes of its
customers
Extensive Branch network
UBL Product positioning is very effective
UBL target the segment like salaried person, business people and self
employed person
UBL product positioning affect the life style of the people as they help
in improving standard of living
1056 Branches all over Pakistan
Stands in the list of Profitable bank in stock exchange
Largest number of corporate deals by any bank is Pakistan
Overseas Branches
Attractive Salaries and incentives for employees
Personnel of UBL are very well trained. Majority of employees have
many years of experience in banking sector and are an asset for the
bank.
iii. Opportunities:
Bank can extend its network in other cities of Pakistan like other 4
remote cities, it would increase their sales.
Proper orientation of employees in all branches can help them to
cope up with foreign banks
By bringing new technology and modern business processes will bring
the change and increase their profitability
Call centre services should be improved to enhance their network
iv. Threats:
Organization Chart:
Large and increasing competition.
High operating costs
Lack of huge deposits
Organizational Values:
Performance Appraisal:
In the performance process UBL first discuss the job and duties assigned to the
each subordinate in the Groups. After that they compare their actual performance with
the standards which are set by the UBL. Then the performance reports of subordinates
are discussed with them and make plans if any development is required or not.
Customer satisfaction:
Satisfaction of customers:
Confidence of customers:
Bank provides quality services and understand the problems by attention, customers feel
relax because they know we can do as they want.
Financial Measure:
Daily transactions:
UBL increase the number of branches in big and small cities of Pakistan
Market shares:
Internal efficiency:
New products
More than 12 new products introduced recently like: visa, OMNI, Better life and much more
products
Employee’s performance
The measurement of employees performance by giving some targets, check their tasks
There is minor chance of error because all work is computerized no manually work done
Customers freely tell their problems with bank and bank provides best services as they
want. Some customers are very important for bank and the bank invite them on ceremonies
to encourage
Encouragement of employees
Some annually bonus, support awards, cash reward by these ways bank encourage the
employees also performance awards
Prepaid cards, debit cards ,visa debit and visa credit and master cards
Productivity:
Technology used:
Improvements in technology
Online secure banking, mobile banking you can billing by mobile at any time every where
Learning
Held some meetings in which lecture session helps to trained to understand the new
product and new service how to use are explain to the customers