Features IT360 Nimsoft Unified Manager

Architecture
Distributed (Central/Probe) YES YES
Seamless Integration YES YES
Stand Alone YES YES
Market
YES (Mid Size &
Enterprise
Large enterprise) YES
MSP YES YES

User Experience
Customizable Dashboard YES YES
Automatic device/application discovery YES YES
Email/SMS alert YES YES
Threshold based alerting YES YES
Additional Plugin required NO YES
Easy Web based Access YES YES
Google maps integration YES NO
Network and Operations management

Network Performance
Router Monitoring YES YES
Switch Monitoring YES YES
Network Mapping YES YES
WAN RTT mapping YES NOT KNOWN
Network traffic analysis YES YES
VoIP monitoring YES YES
Network Configuration management Roadmap NOT KNOWN

Server Performance
Windows YES YES
Linux YES YES
Unix YES YES
VMware Monitoring YES YES
System health montioring YES YES

Application Performance
Active directory monitoring YES YES
SQL server monitoring YES YES
Exchange server monitoring YES YES
Server Monitoring YES YES
Windows service monitoring YES YES
Process moinitoring YES YES
Website monitoring YES YES

Fault Management
Network Fault management YES NOT KNOWN
Windows eventlog monitoring YES YES
Syslog monitoring YES NOT KNOWN
SNMP trap processing YES YES
Switch port mapper YES YES
SNMP MIB browser YES YES
Printer monitoring YES NOT KNOWN
 Downtime scheduling YES YES

Bandwidth and Traffic Reporting Add ON

Network Bandwidth Monitoring

Bandwidth monitoring without probes YES YES
Real time bandwidth monitoring YES YES
Bandwidth usage trend based on past usage YES YES
Application-wise bandwidth distribution YES YES
Bandwidth usage summary YES YES
Troubleshooting reports YES YES

Bandwidth Reporting
Enhanced data storage YES YES
Instant Bandwidth reports YES YES
Top talkers and Top conversations YES YES
AS information and BGP reporting YES NOT KNOWN
Custom reporting YES NOT KNOWN
Network security with troubleshooting YES NOT KNOWN
Visualizing with Google map Integration YES NO

Protocol/Application monitoring
Bandwidth consumption YES YES
Application mapping YES YES
Application grouping YES YES
Protocol distribution YES YES

NetFlow Monitoring
QoS policy validation YES YES
IP grouping YES YES
Device grouping YES YES
Role based access YES YES
NBAR YES NOT KNOWN

Server and Application performance monitoring

Application Monitoring
Microsoft .NET monitoring YES YES
Oracle application server monitoring YES YES
JBoss monitoring YES YES
Tomcat monitoring YES YES
BEA Weblogic monitoring YES YES
SilverStream monitoring YES NO
IBM WebSphere monitoring YES YES
GlassFish server montioring YES NO
Exchange server monitoring YES YES
J2EE Web Transaction monitoring YES YES
Java Runtime monitoring YES YES
Service monitoring YES Not Known
Ping Monitoring YES Not Known
Custom JMX-MBean Attributes Monitoring of JBoss
YES
Tomcat Websphere, Weblogic (GV) Not Known

Database Performance Management

Oracle management YES YES
 MySQL management YES YES
SQL server management YES YES
DB2 management YES YES
Sybase mangement YES YES
Postgre SQL management YES NO
Memcached management YES NO
Database Query management YES NO

System Management
Windows monitoring YES YES
Linux monitoring YES YES
Solaris monitoring YES YES
AIX monitoring YES YES
AS400 monitoring YES YES
HP-Unix / Tru64 UNIX monitoring YES YES
FreeBSD monitoring YES NO
Novell monitoring YES YES
MacOS monitoring YES NO
User defined custom monitoring YES Not Known
Disk Space Monitoring YES Not Known

ERP monitoring
SAP monitoring YES YES
Oracle E-Business Suite monitoring YES YES

Virtualization Monitoring
VMWare monitoring YES YES
Virtual machine monitoring YES YES
Hyper-V monitoring YES YES
Web Server/Services Monitoring
Web Services (SOAP) YES NOT KNOWN
IIS monitoring YES YES
Apache monitoring YES YES
PHP monitoring YES NOT KNOWN
Active directory monitoring YES YES
LDAP monitoring YES YES
DNS monitoring YES NOT KNOWN
FTP/SFTP monitoring YES NOT KNOWN

Website Monitoring
URL monitoring YES NOT LISTED IN FEATURES
Record & Playback HTTP request YES NOT LISTED IN FEATURES
URL content monitoring YES NOT LISTED IN FEATURES
Real browser monitoring YES YES

Middleware/Portal Monitoring
WebSphere MQ monitoring YES YES
MS Office sharepoint monitoring YES YES
WebLogic Integration monitoring YES YES

Help Desk Management

Knowledge based system YES YES

Service level agreements YES YES
Multi site fuctionality YES YES
 Email integration YES YES
Notification alerts YES YES
Request scheduling YES YES
API Integration YES YES
Active Directory Integration YES YES
Robo Technician YES NO
Request Survey YES YES
Flash Reports YES NO
Help Desk reports YES YES

Asset Management
Asset Scan YES YES
Asset Information tracking YES YES
Automatic asset discovery YES YES
Remote Controlled YES YES
Asset Relationship YES YES
Dynamic Asset grouping YES YES

ITIL Compliance

Incident Management
Central repository to log and track issues YES
Auto-generation of ticket YES YES
Anouncements to display important crisis to the user YES
YES
Maintenance contract links YES YES
Send/Receive emails/SMS from application YES YES
Ticket creation from incoming mails YES YES
Automatic classification of message routing YES YES
Request Forwading (Manually/Automatic) YES YES
Request form customization YES YES
Predefined templates for request YES YES
Keep me signed In YES
Request scheduling YES YES
Email spam filter YES YES
Work group based classification/routing YES YES
Instant request and workstation history YES YES
Support for inline images YES YES
Request classification by history YES YES
Communicate priorities/severities along with the
YES
request YES
Automatic escalation of requests based on business
YES
rules YES
Queue support to efficiently manage technicians YES YES
Provision to attach documents with request YES YES
Service level agreement YES YES
Technician availability chart YES YES
Technician calender view YES YES

Self Service
Self service portal included YES YES
New request creation YES YES
Check status and update of existing requests YES YES
Update contact details YES YES
Search kNOwledge base for users YES YES
 Acess to FAQ YES YES

Knowledge Management
Access to KM services to technicians YES YES
Keyword search to find solutions based on problem
YES
description YES
Support for pre-built kNOwledge bases YES YES
Indexed document serarch for faster results YES YES
Search history with previouslyresolved request YES YES
FAQ's YES YES

Problem Management
Converts incidents to problems automatically YES YES
Fill a new problem or associate muliple incidents to
YES
problems YES
DiagNOserelated insidents and RCA YES YES
Define work around and Solutions YES YES
Prevent furture incidents with detailed incidents trends
YES
report YES
Well modeled problem management with analysis
YES
solutions and implementation tasks YES

Change Management
Detailed chain plan and risk management YES YES
Get change plan approved by change advisory board YES YES
Schedule the change/calender view helps you keep the
YES YES
CAB members informed
Co-ordinate and implement change YES YES
Roll out and educate users about the change YES YES
Glitch detection during change implementation during
YES YES
the post implementation review

Release Management
NO NOT KNOWN

Service Catalog
YES YES

Service desk module came after

Acquired Product/Companies None
CA acquired Nimsoft in 2010.
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