Configuring Polycom SoundPoint IP 301,

401, 501 with 3CX Phone System

Default GUI

User : Polycom
PWD: 456

1. Ensure that you have created the extension that you wish to use with the phone in 3CX
Phone System first. Take note of the Extension Number, the Authentication ID, and
the Authentication password that you have entered for this extension.
2. Connect the Polycom SoundPoint IP 501 SIP phone to the network and mains power
supply. The phone will boot up, and providing you have DHCP installed on your
network, will obtain an IP address. To find the IP address, using the phone keypad, go
to “menu -> status -> network -> tcp-ip parameters” and view its IP address.
3. Now you can access the phone’s web configuration page by going to http://x.x.x.x
where x.x.x.x is the IP address of the phone from step 2.
4. The factory default username and password for accessing web configuration on
Polycom phones is “Polycom” and “456” (make sure Polycom starts with a capital P).
5. In the “General” Section under “General Configuration Parameters”, we have only
modified the “Audio Processing” section by setting the “G.711u” codec to first, the
“G.711A” to second and the “G729AB” to “Not Used” since 3CX does not support
this codec.
6. In the “Network” Section under “Network Configuration Parameters”, we have not
modified any settings.
7. In the “SIP” Section under “SIP Configuration Parameters”, we have modified the
“Servers” section as follows:
a. Set the “Address” under “Outbound Proxy” to field to the IP address of the server
on which the 3CX Phone System is installed.
b. Set the “Port” to 5060. Please note that if the SIP port has been changed from the
default on the 3CX Phone System (in General Settings), this value must be changed
accordingly.
c. Set the “Address” and “Port” under Server 1 subsection to the same values as in
steps 9a and 9b.
d. Set the “Expires” field to a suitable value. For testing purposes you may want to use
60 seconds, but once configuration is tested a larger value would be more appropriate
to limit unnecessary network traffic. A good setting for general use could be 3600
seconds (1 hour).
8. In the “SIP” Section under “SIP Configuration Parameters”, we have modified the
“Local Settings” section just by setting the “Local SIP port” to 5060
9. In the “LINES -> LINE Parameters -> Identification”. “Display Name” is for display
purposes only with no direct effect on the functionality of the phone. The user’s first
and last name for this extension is a reasonable choice here.
10. Set “Address” with the extension number that you set in 3CX Phone.
11. Set “Auth user ID” and “Auth password” to the same values you have configured in
3CX Phone System as “Authentication ID” and “Authentication password”.
12. Set “Label” to what you want to appear on the screen of your phone. The Extension
number may be a good choice here.
13. Set the “Address” under “Server 1” subsection field to the IP address of the server on
which the 3CX Phone System is installed.
14. Set the “Port” to 5060. Please note that if the SIP port has been changed from the
default on the 3CX Phone System (in General Settings), this value must be changed
accordingly.
15. Set the “Expires” to a suitable value. For testing purposes you may want to use 60
seconds, but once configuration is tested a larger value would be more appropriate to
limit unnecessary network traffic. A good setting for general use could be 3600
seconds (1 hour)