Roger A Davis

221 Heronwood Circle 386-479-1755

Deltona, FL 32725
Human Resources Administrator
Dynamic and performance-driven administrative professional with strong organizat
ional, customer service, and communication skills. Multi-disciplinary with empha
sis in records management, payroll processing, communication, and training
* Client Relations Management
* Training and Coaching
* Risk Management
* Cost Containment & Control
* Detail-Oriented
* Quality-Driven Communication
* Accounts Payable/Receivable
* Creative Problem-Solver
* Project Coordinator
Professional Experience - Overview
* Distinguished performance maintaining store standards, achieving sales goals,
reducing shrink by 1.8% of $5.8 million of gross sales.
* Completed accurate calculation and processing of payroll, managed billing, inv
oices, proposals and files for large corporate accounts.
* High-impact communicator effectively presenting and conveying information thro
ugh written and verbal contact with customers, team members, (425), and top-tier
executives.
* Developed extensive safety program and checklist, decreased safety infractions
by 28%.
* Managed staff training program, ensuring workforce skills aligned with corpora
te guidelines, 3.4% increase in sales.
* Facilitated customer satisfaction through immediate resolution of conflicts fo
r strengthened client retention and loyalty, reducing complaints by 42%.
* Developed and implemented recruitment, hiring, and retention guidelines throug
h job satisfaction, reduced turnover by 30% at store level.
* Drove customer loyalty initiatives and productivity gains through effective an
d efficient customer relationship management.
Professional Development
Bachelor of Business Administration, Human Resources, American InterContinental
University Online, GPA 3.7, Magna Cum Laude
Work Experience
Assistant Store Manager
Office Depot
1/2008 - 2/2009
General Manager
Big Lots
5/2005 - 11/2007
Assistant Store Manager
Wal-Mart
11/2001 - 5/2005
Computer Skills
Microsoft Excel, PowerPoint, Word, Outlook, Access, People-Soft
221 Heronwood Circle
Deltona, FL 32725
(386) 479-1755
Dear Personnel Manager:
If there is a piece missing from your organizational puzzle, I believe my backgr
ound and qualifications will fit perfectly with your company's needs. I have sub
mitted a resume of qualifications in the hope that we can discuss possible emplo
yment opportunities.
Your company interests me and I would like the opportunity to discuss in person
how my expertise could help your company grow, and in the process, start me on a
new career path. I am known as an individual who takes charge and responsibilit
y for planning and executing challenging projects and for being a talented and d
etermined individual who accomplishes results.
Should you agree that my skills match the requirements for a position you might
have available or expect to become available, I would welcome the opportunity to
interview with you. I thank you for your time and look forward to meeting with
you.
Sincerely,
Enclosed: Resume