MARCUS EAKINS

9918 SOUTH CALUMET AVENUE, CHICAGO, ILLINOIS 60628

773.447.7834
MPEAKINS@AMERITECH.NET

FINANCIAL ANALYST
ENTRY LEVEL
- FINANCIAL ANALYSIS AND MANAGEMENT
- ACCOUNT MANAGEMENT
- POLICIES AND PROCEDURES COMPLIANCE
- PROSPECTING AND NEGOTIATING
- STRATEGIC VISION AND TACTICAL EXECUTION
- PERSONNEL MANAGEMENT
- PROBLEM RESOLUTION
- ACCOUNTING AND BUSINESS CONSULTING
- FIRST-CLASS CUSTOMER SERVICE
- HIGH-PROFILE PROJECT MANAGEMENT
- BUSINESS DEVELOPMENT
- STRATEGY IMPLEMENTATION
- GENERAL MANAGEMENT
- LEADERSHIP AND MANAGEMENT
- RISK MANAGEMENT

PROFILE
Competent, analytical, and results-driven executive with progressive years of ex
perience in operations management, accounting and finance, and business consulti
ng. Possess proven record of success in creating and implementing strategic plan
s and innovative solutions to improve productivity, reduce costs, and obtain com
pany goals. Promptly respond to operational and financial challenges with confid
ence, determination, and focus. Recognized for being a multitasker, with the abi
lity to work in a fast-paced business environment in order to meet tight schedul
es and exceed customer expectations. Exemplify sound judgment, decision-making s
kills, and exemplary leadership in constructing strategic vision, generating fin
ancial success, and delivering positive results across multiple business functio
ns. Proficient in Microsoft Office programs (Word and Excel) and Works.

CAREER BACKGROUND
CDW ~ CHICAGO, IL NOV 2007-PRESENT
Senior Account Manager, Jan 2010-Present
Account Manager, Nov 2007-Jan 2010
- Plan for business strategies and manage customer accounts.
- Supervise staff and interact with clients on a daily basis.
- Prepare and submit reports, budgets, and forecasts on a regular basis.
- Analyze and research market data and work collaboratively with other dep
artments.
- Prospect and develop new client relationships.
- Resolve issues and disputes and make insightful recommendations for new
products and services.
Accomplishments:
- Managed 250 customer accounts through maintaining customersâ⠬⠢ software renewals
d hardware warranties, as well as providing technological recommendations for IT
infrastructure.
- Remained in top 40% by either exceeding and/or reaching 80% of sales goa
ls and by going the extra mile in prospecting.
- Appointed as Senior Account Manager subsequent to obtaining Cisco certif
ication.
SOCIAL SECURITY ADMINISTRATION ~ CHICAGO, IL SEP 2005-OCT 2007
Benefit Authorizer
- Re-evaluated, analyzed, processed, and resolved complex case discrepanci
es.
- Inspected medical/legal documents and provided payment/eligibility decis
ions.
- Updated records and guaranteed payment accuracy.
- Planned and arranged business correspondence.
AMERICAN INTERCONTINENTAL UNIVERSITY ~ HOFFMAN ESTATES, IL MAY 2005-SEP 200
5
Admissions Advisor
- Prospected for potential students for AIU, conveying information to assi
st them throughout the enrollment process as well as in the selection of undergr
aduate or graduate level programs.
- Maintained adherence to all policies and procedures in creating admissio
n decisions; ensured that all admission paper work were completed properly and i
n a timely manner.
- Prepared weekly reports on status of student leads and participated in s
taff meetings.
- Presented and sold programs through an interview, and responded to prosp
ectsâ⠬⠢ needs.
XSPORT FITNESS (LAKEVIEW) ~ CHICAGO , IL
AUG 2004-MAY 2005
Assistant General Manager
- Coordinated and made recommendations to general manager with regards to
hiring, firing, advancement, promotion, and other employment status decisions.
- Performed all day-to-day activities including the supervision of staff e
mployees in the absence of the general manager.
- Handled the production number and reporting for management utilization.
- Counseled employees on performance improvement plans, and resolved clien
tsâ⠬⠢ concerns in areas of responsibility.
XSPORT FITNESS (PIPERS ALLEY) ~ CHICAGO , IL NOV 2003-AUG 2004
Assistant General Manager
- Monitored sales portfolios of all sales associates.
- Conducted sales training to associates as well as development and motiva
tion.
- Negotiated and sold health club memberships and services; administered a
ll customer service calls and resolved client concerns in prompt manner.
- Checked if staff adhered to service standards and maintained orderliness
of the facility and equipment; handled the inventory of XSport products to ensu
re sufficiency of stocks for the facility.
XSPORT FITNESS ~ NILES/CHICAGO, IL JUNE 2003-NOV 2003
Sales Associate
- Ascertained that each customer received outstanding service by providing
 a friendly environment and maintaining a solid product knowledge.
- Communicated customer requests to management, and assisted in processing
and replenishing merchandise.
- Monitored floor stock and helped in floor moves, display maintenance, an
d housekeeping.
- Stayed abreast with the latest products, promotions, and advertisements,
as well as aided customers in locating merchandise.

EDUCATION
MASTERS DEGREE IN PROJECT MANAGEMENT
Keller Graduate School of Management ~ Chicago, IL
EXPECTED YEAR OF GRADUATION: 2011
MASTER OF BUSINESS ADMINISTRATION, MAJOR IN FINANCE
Keller School of Management ~ Chicago, IL ~ 2009
BACHELOR OF ARTS IN CULTURE AND ADVOCACY COMMUNICATIONS
Northern Illinois University ~ DeKalb, IL ~ 2003

PROFESSIONAL AFFILIATIONS
Member, PRSSA (Public Relations Organization)
Member, COMM-SAC (Association for Communication Majors)

LICENSES
Licensed Realtor in State of Illinois
Cisco Sales Expert (CSE)