MICHAEL REIGHN

8352 Troon Drive, #301 Memphis, Tennessee 38125

256.503.7479
mjreighn@yahoo.com

SUMMARY OF QUALIFICATIONS
Technically sophisticated, performance-driven, and tenacious IT professional pow
ered with broad-based experience in project management, product development, and
programming as well as implementation of enterprise applications. Possess stell
ar qualifications in all facets of project life-cycle development as well as in
creating unique strategies to optimize operational efficiency while significantl
y reducing cost. Well-versed in delivering simultaneous, large-scale projects wi
thin scope, quality, budget, and time constraints. Exemplify remarkable ability
in leading, training, and coordinating with technical teams to provide innovativ
e business solutions. Known for a keen eye for detail, complemented with proven
effectiveness in globally competitive and multi-platform environment with dedica
tion to operational excellence.

CORE COMPETENCIES
- Project Management and Operations
- Enterprise System Implementation
- Continuous Process and Performance Improvement
- Technical Support and Troubleshooting
- Leadership, Training, and Team Building
- Outstanding Clients and Employee Relations
- Time and Budget Forecasting
- Problem Resolution and Decision Making
- Superior Interpersonal and Analytical Skills
- Articulate Oral and Written Communication

PROFESSIONAL EXPERIENCE
SYNCADA ~ COLLIERVILLE, TN: 2001–PRESENT
A joint venture between Visa and U.S. Bank; a global multi-bank, business-to-bus
iness network providing invoice processing, financing and payment services to co
mmercial and government entities around the globe.
DX Architect / IT Product Development Manager 2010–Present
Demonstrate advanced database management skills of database administration, web
connectivity, physical structure, overall architecture, and database analysis. A
ssume full responsibility in creating the entire data exchange process and resea
rching / approving changes and updates. Spearhead programmers in charge of imagi
ng, data entry, website, reporting, and database replications; deliver projects
on time with quality results.
Notable Contributions:
- Rose from rank and rapidly promoted to higher positions by demonstrating
high degree of personal commitment, dedication, and exemplary performance
- Commended for solving a 3-year outstanding fundamental issue within the
data exchange process within the first three months of tenure
- Recognized as the subject matter expert responsible for database trouble
shooting; rapidly and accurately diagnosed unexpected database performance issue
s
IT Product Development Manager, Syncada / U.S. Bank (purchased AIMS Logistics)
2007–2010
Directed and coordinated daily aspects of Operations Tools Department consisting
of web development and operations programmers. Supervised, mentored, and traine
d programmers to develop their competencies and achieve the highest level of per
formance.
Notable Contributions:
- Designed algorithm for dupe check updates, which incurred $1M savings to
clients in the first two months of operations
- Pivotal in ensuring IT projects were developed, tested, and completed un
der time constraints
- Assured data entry systems were running for 300+ data entry key operator
s along with the imaging system, SQL replications, and online reporting
IT Project Lead, AIMS Logistics 2006–2007
Supervised staff in the entire project life cycle to optimize efficiency and to
improve the quality of data for clients. Solely maintained and updated system us
ed by more than 300 data entry personnel to key bills. Reputed as the IT subject
matter expert on key sales trips. Determined project risks to formulate alterna
tive recommendations to minimize those risks.
Notable Contributions:
- Masterfully led the IT operations staff in project analysis, design, dev
elopment, and rollout of solutions
- Presided numerous projects for clients and serviced major accounts, such
as GE, Boeing, Apple, Starbucks, and others
- Identified and developed a web scraper application in C# to run logic in
order to meet the needs of a client, an application that saved client $30K, inc
reased profitability, and generated a better agreement with a carrier during the
first month
Implementation Specialist, AIMS Logistics 2003–2004
Expertly managed all facets of IT Operations Department focusing on new implemen
tations, as well as transitions from Legacy Fox 2.6 system to SQL/Visual Fox. Pr
imarily held responsible for reviewing scopes of work to help determine timeline
s and required resources. Built and cultivated long-term quality relationships w
ith clients to determine their diverse needs, provide innovative recommendations
, and design application programs based on their requirements.
Notable Contributions:
- Served as a business analyst lead responsible for managing the full syst
em development life cycle of a project
- Provided expert oversight to a team of programmers during complex system
implementations with clients
- Wrote manual and EDI logic for the freight bill system
Programmer / Analyst, AIMS Logistics 2001–2003
Developed, tested, and wrote programs for inbound loading of client specific dat
a into the system, outbound posting of file feeds from data warehouse and produc
tion data, and transmission of client fund disbursement based on client specific
flowcharts and scope of work. Monitored and performed maintenance/updates to el
ectronic bills loading into the system according to business rules. Addressed im
balances in current and historic freight payment data when disparities exist.
Notable Contributions:
- Nominated for “Employee of the Month†for six times and won the award for two ti
mes upon its 18 months of implementation
- Developed standalone applications for data entry personnel, which elimin
ated hours of IT work
- Cost-effectively saved more than 80% through the development and impleme
ntation of a process that automate the method of working with European office
- Extensively traveled to Brussels to assist the office setup procedures a
nd to optimize operational efficiency

EDUCATION
BACHELOR OF SCIENCE IN MANAGEMENT INFORMATION SYSTEMS
- Auburn University, Auburn, AL: 1997–2001
Member, Phi Eta Sigma

TECHNICAL PROFICIENCY
PROGRAMMING: Visual FoxPro 6, 7, 8, 9 FoxPro 2.6, C#, .NET, VB, C++
SOFTWARE: MS Office Suite: 2000/ XP, SQL Server 2000/2005/2008, Visio, MS
Project, T-SQL, Ace Project, Siebel, SAS70 Compliance, Web Site Monitoring, Cold
Fusion; EDI, WTX 8.1; Linux