Stephen Arena

4720 Stockbridge Drive

Medina, Ohio 44256
Cell: 216-312-6149
Home: 330-722-1574
Email: sa4bb484@westpost.net
Over 5 years Patient Transportation Management experience dedicated to providing
high-quality patient care. Energetic professional with exceptional analytical,
organizational and people skills. Strong personal ethics and integrity. Convey a
professional image of honesty, compassion and concern for our patients' needs.
Good conflict-resolution skills. Work well under pressure and deadlines. Highly
organized team-builder with strong leadership experience. Excellent communicator
seeking a challenging position with the opportunity for professional growth.
Experience
Director of Patient Transportation7/2008 - Present
Cleveland Clinic, Cleveland, OH
*Interview, hire, train and manage up to 152 employees.
*Maintain low staff turnover through effective motivational management.
*Manage $4M annual budget.
*Responsible of all hospital patient movement.
*Reduced labor costs 7% for 2 consecutive years through improved staffing and lo
gistic planning.
*Increased productivity 17%.
*Consistently reach goals and metrics.
*Came in $200K under budget each year.
*Skilled in resolving customer service issues and finding "Win Win" solutions.
Operations Director2/2006 - 7/2008
Crothal Health Care, Wayne, PA
*Responsible for all daily operations of patient transportation.
*Managed $2M annual budget.
*Interviewed, hired, trained and managed up to 150 employees.
*Hired away from Crothal to Cleveland Clinic and promoted to Director (2008).
Supervisor11/2005 - 1/2006
Victaulic, Easton, PA
*Responsible for 3rd shift foundry production of water line valves.
*Trained and managed up to 25 employees.
*Achieved 10% production increase.
Per Deim Patient Transportation6/2005 - 11/2005
Crothal Health Care, Charlotte, NC
*Filled in as Manager at hospitals to cover vacations.
*Assisted with start ups and hospitals.
Senior Manufacturing Supervisor 2/2000 - 5/2005
Carrier Corporation, Charlotte, NC
*Trained and managed up to 18 welders on chiller production line.
*Responsible for unit final assembly, materials, planning and meeting monthly sh
ipping deadlines.
*First area to achieve Silver Status for competitive excellence.
*Received stock awards for 2 consecutive years for exceeding targets.
*Promoted to Senior Supervisor.
Aircraft Appearance Supervisor 8/1989 - 2/2005
USAIR, Charlotte, NC
*Interviewed, hired, trained, scheduled and managed up to 100 employees.
*Responsible for aircraft appearance.
*Reduced aircraft cleaning time 15%.
*Reduced down time 20%.
Customer Service Representative4/1986 - 8/1989
USAIR, Syracuse, NY
*Responsible for assisting passengers with tickets and boarding.
*Promoted to Aircraft Appearance Supervisor (1989).
Education and Credentials
B.A. Degree - Business Administration
Strayer University, District of Columbia 2006
High School Diploma
North Syracuse High School, Syracuse NY 1977
Computer skills include Microsoft Office Suite (Outlook, Word, Excel & PowerPoin
t).