WAYMON E.

BRYANT
2604 Queen Ann Court
Atlanta, GA 30350
wb4e52b6@westpost.net
770.641.6656
OPERATIONS/CALL CENTER DIRECTOR
A highly talented, dedicated and seasoned operations and call center professiona
l with 23 years experience in inside/outside sales, customer service, helpdesk,
collections and budget management. Adept ability to increase revenue, profitabi
lity, and customer satisfaction within the business services arena. Confidently
accomplishing important business objectives by developing collaborative interna
l and external relationships. Dynamic, independent, driven, articulate, persuas
ive, confident, trusted, strategic, creative and analytical.
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SPECIALIZED AREAS OF EXPERTISE
Call Center/Operations Sales Development/Forecasting Process Improveme
nt/Efficiency
Hiring/Managing Profit/Loss Responsibility Budget Prepar
ation
Training /Development Strategic Planning Expense Control
Market Analysis Marketing/Advertising Customer Service
SPECIFIC CAREER HIGHLIGHTS
* Developed and grew MCI's (Verizon's) call center from 60 employees to 600 thro
ugh increasing sales and client base
* Successfully started an evening call center, achieved #1 ranking in organizati
on and sales, totaling $72M in revenue
* Strategically managed, built, and directed a sales and service team to achieve
114% of goal, $324M in first year
* Created a comprehensive telecommuting program, which increased organizations r
evenue by $1.2M
* Increased sales 42%, reduced churn 19%, and managed abandon rate to less than
2% in the customer service arena
* Designed and launched incentives to reduced churn in telemarketing arena, main
tained at 8-12% average
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EMPLOYMENT BACKGROUND
SPHERION CORPORATION - ATLANTA, GA 2003 - Present
A recruiting and staffing company that offers temporary, temp-to-hire and direct
-hire positions, as either full or part time jobs.
Partnership Director
* Successfully providing effective leadership and professional operation managem
ent to multi-unit locations and staff for client based on-site sales and service
operations. Outsource operations for ATT, Coca-Cola, TSYS, Sunsource Technology
, etc.
* Continuously developing, coaching, managing and motivated a solid and effectiv
e management team, additionally fostering and maintaining a healthy and producti
ve working environment.
* Instrumental in the building and defining strategies aimed at exceeding financ
ial quality objectives.
* Constantly creating and implementing operations activities including; forecast
ing, internal and external communication, adherence and improvement of customer
development solutions, policies and procedures.
* Responsible for full P&L accountability to the business of $16 MM operation.
RUESCH INTERNATIONAL, INC. - ATLANTA, GA 2002 - 2003
Reusch helps global businesses and organizations such as law firms, financial in
stitutions, and universities with their foreign exchange operations, including f
acilitating international payments, and exchanging currencies.
Regional Manager / General Manager
* Analyzed local market conditions, defined and implemented market penetration s
trategies, additionally responsible for managing the operational procedures for
the Atlanta Region.
* Lead, by example, new business development and management of client relationsh
ips through the development of a phenomenal and dedicated team of Account and Re
lationship Executives.
* Fostered growth and global commerce in a B2B transactional service environment
for our clients and prospects.

E. SPIRE COMMUNICATIONS, INC. - ATLANTA, GA 2001 - 2002

Principal activities are to provide facilities-based integrated communications b
y owning and operating digital fiber optic networks.
Branch Sales Manager
* Successfully managed a branch sales staff of 17 Account Executives for total s
olutions/integrated communications package for business to business sales. Mana
ged and coached team members to reach $50K/month sales quotas.
* Directly responsible for interviewing, hiring, training, and developing a team
focused on customer support.
* Effectively managed commissions, sales territories, forecasting, strategic pla
nning, installation and market analysis.
JADE RESTAURANT GROUP, INC. - ATLANTA, GA 1998 - 2001
Owner/Operator
* Carefully owned and operated two independent restaurants in the Atlanta Metro
area with annual sales of $1.2M.
* Meticulously oversaw all portions of the business, including; hiring, training
, marketing, advertising, sales, and operations.
MCI TELECOMMUNICATIONS - ATLANTA, GA 1985 - 1999
MCI (now Verizon) provided long distance telephone services and was one of the l
argest telecommunications companies in the world.
Senior Manager 1996 - 1999
* Effectively grew and managed 600+ employees in regards to the sales, service a
nd technical support in the Mass Markets arena with sales teams that were respon
sible for delivering $72M in revenue annually.
* Diligently managed budget preparations, sales forecasting, marketing analysis,
process improvements, staffing, profit/loss analysis, strategic planning, sales
development and training.
* Earned award for top sales team on six occasions and MCI Leader Award three ti
mes.
Manager I/II/III 1993 - 1996
* Diligently trained, mentored and managed 300+ employees focused on sales and s
ervice for Small Business Customers with net responsibility of $14M in revenue o
n an annualized basis.
* Carefully managed the development, process improvement, sales forecasting and
start-up operations.
Sales/Service Supervisor III 1985 - 1993
* Managed ~30 employees focused on residential and commercial customer service,
efforts resulted in improved customer service (dropped abandonment rate less tha
n 2%), increased sales 23%, and fostered employee satisfaction and growth.

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EDUCATION
Bachelor of Science in Sociology
University of West Georgia - Carrollton, GA
Associate of Science in Computer Science
Piedmont College - Demorest, GA