Douglas R.

O'Brien
40 Giacamo Way * Uxbridge, MA. 01569
Residence: (508) 278-0781 * Cell: (617) 448-7075 * E-mail: do4ea4fa@westpost
.net
Senior Executive * Information Technology
IT Strategy & Implementation / Organizational Design & Restructuring / Syste
ms Design & Implementation / Business Resumption & Recovery / Project Manageme
nt / Business Process Re-engineering / Profit & Loss Management / eCommerce
Strategy & Delivery / Vendor & Contract Negotiations / Strong Staff & Techno
logy Management
Results-driven IT executive with expertise envisioning and leading technology-ba
sed, multi-million dollar revenue and growth initiatives grounded solidly on bus
iness and economic value. Specific expertise in Enterprise Information and Deci
sion Support Systems, product development and implementation, operations and str
ategic/tactical business planning.
Selected Career Highlights:
* Realize maximum value and return on IT investments; drove immediate $3M opera
ting expense reduction through implementing ORACLE CRM and Financial systems, $1
.5 million reduction in operating expense implementing OSS / BSS solution for a
startup CLEC, $1.5 million in additional revenue implementing Calling Card produ
ct for Marketing.
* Project Director for the complete analysis, selection, contract negotiation an
d ultimate implementation of OSS / BSS software saving the company $1.2M annuall
y in operating expenses.
* Driving force for enhancements to IT services, processes, technology, and orga
nization effectiveness; apply deep insight, methodologies, and best practices ex
tracted from multi-million dollar corporations in Telecommunications, Manufactur
ing, Engineering, and Media.
* Successfully negotiated multimillion dollar software licensing, consulting, ha
rdware purchasing and support contracts with, e.g. Oracle, Telution, TMNG, Micro
soft, Intec, Infodirections, ADC, and CSG.
* Project Director for the successful development and implementation of business
resumption plan to support 2300 employees covering corporate data center and 42
remote locations.
* Panel Presenter, "The Competitive Triple Play," 2004 Billing World Conference,
Washington D.C.
PROFESSIONAL EXPERIENCE
Vivaro Corporation - New York, NY February 2008 - Current
Hispanic focused Telecommunications and Financial Services provider with revenue
s in excess of $200M providing products and services to assist the Hispanic comm
unities throughout the U.S.

CIO / CTO
Leading a large technology team in the design, build and implementation of a VOI
P telecom platform to support a prepaid calling card service along with the appl
ication design and development of a retail distribution application to support o
ur direct sales team. Oversee the design, development and implementation of a su
ccessful industry leading financial services application supplying bill payment,
check cashing, and cash to card capability for the Hispanic market. Member of
the executive management team setting strategic direction and business objective
s for the company.
Key Results:
* Increased GM by 5% through redesign of our VOIP network architecture and finan
cial services platforms.
* Implemented Appian business process software which directly contributed to cos
t reductions in operating expenses relating to new product design and distributi
on to the field.
* Successfully designed and implemented financial services cash to card applicat
ion for the Hispanic market.
Telecommunications Consulting May 2005 to February 2008
Senior Consultant focused on IT projects to enhance clients' OSS/BSS system infr
astructure for the Telecommunications along with Telecom Expense Management cons
ulting.
* Performed the analysis and implemented cost savings processes for long distanc
e services using Tango Software for clients with revenues in the $300M - $500M r
ange.
* Delivered complete financial and operational analysis and recommendation for r
eplacing legacy billing system for rural telecom company.
* Lead Consultant in the transition of video and data services from local utilit
y company to new startup CLEC. Main focus of engagement is on the OSS / Billing
and general business application selection and transition.
Supra Telecom - Miramar, FL November 2004 - April 2005

Telecommunications Company with revenues in excess of $250 M and servicing 260,0

00 residential and commercial customers with voice and data products.
Contractually retained as CIO to provide vision and leadership in the developmen
t and implementation of technology and systems to maintain and continuously impr
ove Supra Telecom's operations and business systems. - Provide analysis of legac
y Billing / OSS systems and recommend a solution to enhance the current function
ality. - Reengineer the business processes to improve end user productivity and
reduce headcount. - Assess the skills and competencies of current IT staff and m
ake organizational recommendations. - Ensure the confidentiality and reliability
of company data and intellectual property. Manage voice and data circuits incl
uding T-1 circuits, DSL, copper lines, Interactive Voice Response (IVR), Automat
ed Call Distribution (ACD), Call Accounting Systems, Avaya PBX and Voice Mail Sy
stems in support of 2,200 employee call centers located in Santo Domingo and Cos
ta Rica. Technical IT environment consisted of a MS front end (ASP.Net, C#, SQL
Server) and an Oracle back end. Performed the technical feasibility analysis f
or the implementation of WiFi access in the greater Miami area.
Key Results:
* Identified and recovered revenue leakage within the legacy billing system of a
pproximately $3M through identifying unbilled usage, products and services.
* Reviewed SDLC and implemented QA software release process to reduce the number
of application upgrade failures.
* Implemented a Revenue Assurance business process throughout the company and re
covered $560,000 due to inaccurate ILEC billing.
* Established IT departmental SLA's to resolve help desk trouble issues exceedin
g end user expectations.
* Improved customer relations by installing POS kiosk's in eight mall locations
to better service Supra Telecom customers, which resulted in increased sales and
reduction in late payments.
Utilicom Networks - Boston, MA. January 2000 - November 2004
Utilicom Networks, a startup company with annual revenues in excess of $35M bu
ilds, owns and operates advanced fiber optic based networks for the delivery of
Digital Cable TV, High Speed Internet and Local/Long Distance Telephone service
to homes and businesses throughout the communities it serves.
Vice President, Information Technology
Recruited to develop, execute and support all IT planning and operational functi
ons for corporate and field offices. Full accountability for the overall strate
gy of technology acquisition and integration required to support end to end Back
Office Systems to support Broadband services. Manage vendor relationships, pe
rform risk assessments against planned milestones, manage capital expenditures a
nd coordinate external dependencies. Technical infrastructure for IT and Centra
l Office systems included UNIX, LINUX, MS operating systems, Oracle Databases an
d SQL Databases. Held corporate responsibility for Central Office commercial an
d residential data connections consisting of VPN, Cable Modem and Sonet connecti
ons using Cisco, Motorola, Packeteer, and Nortel equipment. Held the lead role
in the VOIP analysis, selection and ultimate implementation using a Nortel hybri
d softswitch that integrates with the DMS500.
Key Results:
* Extremely successful in acquiring project funding through Vendors and Venture
Capital Firms to support major OSS / BSS Software and Networking Infrastructure
CAPEX purchases.
* Delivered to the Board of Directors and Executive Management Team expert analy
sis of Tier 1 and Tier 2 OSS / Billing Solutions (ADC, Kenan, AMDOCS, Telution,
InfoDirections, Metasolv, Intec, Siebel, Remedy, Geneva)
* Reengineered all original startup business processes to gain operational effic
iencies resulting in enhanced customer service, reduction of installation time f
or video and data customers to 3 days reducing our operational support expense b
y $500K per year within the organization.
* Instrumental in the organizational creation, hiring, training and management o
f the IT department of 30 employees.
* Implemented revenue assurance process, fraud management and collections proces
s to maintain bad debt at less than 3%.
* Successfully executed the assessment, design, financial ROI, contract negotiat
ion and ultimate implementation of Telution's COMX application resulting in decr
eased annual operating expense of $1.5M per year.
Entex Information Services - Norwalk, CT May 1998 - December 1999

Consulting firm specializing in the outsourcing of Call Center Management and PC

Desk side Support.
DIRECTOR, Professional Services
Regional Director of Professional Services managing 8 offices with 128 professio
nal consultants and sales revenue of $29 Million. Manage the Business Developme
nt strategy and oversee the development and methodology driven solutions for cli
ents taking advantage of the latest tools and technology. Developed product off
erings within the following areas; Enterprise Management, Inter Networking, Syst
ems Migrations, Y2K and System Messaging.
Claricom Inc. (Formerly Executone Information Systems) - Milford, CT.
February 1995 - May 1998
Manufacture, sales and service of Telecom PBX systems for small to medium size b
usinesses with revenues in excess of $160 Million. Industry leader in the desig
n, sales and service of Nurse Call Systems to major hospitals.
DIRECTOR, IS
Assigned as Senior Director with full responsibility for the strategic planning,
development and management of the corporate information systems for a $160 mill
ion company comprising 38 highly motivated software development and computer ope
rations individuals. Managing an annual department operating / capital budget
of $8.2 million.
Previous Professional Experience:
Early career includes rapid progression in MIS management and technical expertis
e in hardware platforms, software operating systems and data networks with media
, manufacturing and telecom companies.
EDUCATION
B.S. Computer Science * Business Administration * UC, Irvine, CA
TECHNICAL EXPERTISE
OSS / BSS Solutions * Needs Assessment * Mediation * Systems / Applications Inte
gration * Call Center Systems Support * Client / Server Architecture * Disaster
Recovery and Planning * Data Networks * Date Warehousing * Interactive Voice Res
ponse (IVR) Systems * Automatic Call Distribution PBX Systems * LAN / WAN Design
and Implementation * Software Engineering and Development * System and Network
Operating Systems * Programming Languages * Technology Licensing * Telecommunica
tions Technology * Voip and Packet Cable Technology * Financial Services