Mona L.

Farmer-Qadir
3608 Fieldstone Road
Randallstown, MD 21133
410-655-5442-hm
443-683-7718-cell
mf55d00e@westpost.net
Career Objective
Bank Officer. Results oriented Bank Manager seeks a position to lead, develop,
coach and direct a customer focused sales team to meet and exceed established go
als. Ready to offer hands on support to monitor and track progress of all team
members. Proficient in growing retail and business relationships through develo
ping and managing targeted in-house and outside sales campaigns. Will foster an
environment of teamwork and professionalism to drive proficiency and productivit
y while maintaining solid measures of compliance and risk management. Seeking t
o increase your business and retail client relationships through solid portfolio
management. I'm driven to increase market share by cross selling multiple finan
cial products and services to individuals. Through acquisition, retention and ex
pansion I'm ready to add to your bottom line by building long lasting ,customer
focused financial relationships.
Management and Leadership Experience
.Established, monitored and tracked staff member and branch sales goals.
.Hired, coached and terminated staff. Monitored staff on customer service sta
ndards and recognized and rewarded employees for various contributions to the te
am.
.Designed and implemented contest to drive sales through healthy competition amo
ng branch employees.
.Conducted 90 day, 6 month and annual performance evaluations for staff members.
.Conducted bi-weekly "one on one" meetings with staff to review progress and wo
rked with employees on areas that needed improvement.
.Held morning huddles to establish objectives and game plans for the day. Facili
tated monthly sales, operational and security meetings.
.Created and implemented an annual operating and marketing plan for various bank
offices with a focus on increasing sales revenue.
.Helped in facilitating merger with Bank One and First Union
Sales and Business Development Experience
.Drove the sales performance of the retail branch by focusing on the achievement
of specific "key drivers" and other sales objectives
.Marketed cash management, insurance and other financial products and services t
o both retail and commercial clients within my market area within and outside of
the bank to develop greater "wallet share".
.Held monthly telemarketing campaigns for targeted business
.Performed face to face business calls to owners and department heads of existin
g and potential business clients consistently which resulted in reaching over 20
0% of the bank's goal and rewarded me by placing me as the top sales performer f
or my market area .
.Facilitated power point presentations and workshops on sight at area businesses
within my market
.Organized and facilitated an ongoing annual college solicitation for account re
lationships at the MD Institute College of Art that produced 1600 new accounts o
ver a four year period. Partnered with the Director of Human Resources at AEGON
Insurance Company to provide their employees with a full comprehensive benefits
package that included retail loans, investment products and retirement vehicles.
.Solicited organized and facilitated an on sight accounts drive at the investmen
t firm, T. Rowe Price in Owings Mills MD.
.Developed partnerships in the communities in which I worked for referral source
s of business by participating in various benefit and open house fairs and semin
ars.
.Performed joint cold calls with Financial Consultant and Business Banker to var
ious business prospects within our market area to develop and expand business re
lationships.
Business and Marketing Skills
.Performed direct cold/warm calls to business owners and conducted benefit enrol
lments with their employees
.Developed and executed annual operational budget and marketing plan for branch
.Consistently used "Precall Plans" and "Needs Assesment" tools to gather and mon
itor client information before proceeding with next steps of face to face appoin
tments and cold calling efforts.
.Managed a portfolio of small business customers for lending and depository oppo
rtunities.
.Facilitated a financial literacy course at two area high schools Walbrook Unifo
rm Services Academy and Milford Mill Academy which provided numerous financial r
elationships with administration, staff and students and provided a employee ba
se for admin and Teller positions.
.Networked with local community centers of influence and chambers of commerce fo
r business opportunities
Employment History
Suntrust Bank 11/2009-Present
Provident Bank 11/2006-05/2009
Assistant Vice President/Commercial Manager
MBNA 02/2005-02/2006
Sr. Account Manager
AFLAC 10/2004- 02/2005
Independent Insurance/Benefit Consultant
Allfirst/M&T Bank 12/00-07/2004
Bank Officer/ Branch Manager
Chevy Chase Bank 01/99-10/2000
AVP/Sales Manger In store Branch Banking
Signet Bank/First Union Bank 06/96-12/98
AVP Consumer Banking/Teller Leader Retail Banking
Chase Manhattan Mortgage Corp 0 2/94-05/96
Retail/Commercial Property Mortgage Loan Officer
Chase Manhattan Bank of Maryland 03/92-02/94
Branch Manager/ Assistant Treasurer Retail Banking
12/89-02/92 Assistant Branch Manager
05/88-12/89 Senior Customer Service Representative
CIGNA Health Insurance Company 06/87-01/88
Benefit Analyst/Claims Processor
The (Savings) Bank of Baltimore
Bank Teller 06/82-06/87
Honors
Deans list 1980-1981 VA. Wesleyan College. 1990 YWCA Black Achievers Award. 1991
Mayors Council on Youth Development Honoree. 1997 Letter of Commendation from C
hase Manhattan of MD Bank President Kevin Byrnes. 1995-1997 Bedford Elementary s
chool PTA Treasurer. 1997-1998 Host and facilitator of Sudbrook Magnet Middle Sc
hool Family Fun Night. 1998-1999 Trustee for Macedonia Baptist Church. 2000 Mem
ber of Urban Bankers. 2000 Member of Adult Usher Board Macedonia Baptist. 2002 S
erved as Career Mentor at Garrison Middle High School, 2002 Most Valuable Player
Baltimore City/Catonsville Sub Market Allfirst Bank, 2003 Director of Youth Ush
ers at Macedonia Baptist Church. 2003 Liaison for Allfirst Bank for Baltimore Ca
sh Campaign. Team Captain for United Way Program at M&T Bank 2002-2003. Member
of Baltimore Urban League. Taught financial literacy course weekly at Walbrook
High and Milford Mill High School 2003-2004. Provided on sight financial literac
y course and services for women's shelter, My Sisters Place, 2004. Member of Bal
timore Washington Chamber of Commerce and NRG Columbia 6 Networking Group. Curr
ent Court Appointed Child Advocate for CASA of Baltimore County.
Education
Virginia Wesleyan College, VA Beach VA, Psychology major and English minor, GPA
3.89. Customer Service Certificate American Institute of Banking 1990, Certific
ate of Sales American Institute of banking 1994. Received Health and Life Insura
nce Licensing 2000. Small Business Certification Allfirst Bank 2002. Presently
attending Sojourner Douglas College Baltimore Maryland majoring in Business Adm
inistration.
Graduate Milford Mill Sr. High, Baltimore, Maryland 1980
References
Philip Mosco, Sr. Vice President, Regional Manager
Provident Bank
(c) 443-977-0742 (h)410-360-2884
Romaine Johnson, Regional Sales& Service Coach Provident Bank
9009 Forest Oaks Rd, Owings Mills, MD 21117
(c) 410-215-7472 (h) 410-581-9931

James Judd, Antique Dealer 843 N. Howard St. Baltimore, MD 21201 410-462-2000
Lisa D. Horne, PHD
Nurse State of MD Health and Human Services
722 Kahn Drive, Pikesville, MD 21208 (w) 410-767-5700 (h) 410-484-5324 (c) 443-
570-5920
Richard Henderson, Branch Manager Bank of America Baltimore, MD 21201 410-576-
2445