Kenvie D.

West-Shumpert
2322 Fillmore Street N.E.
Minneapolis, MN 55418
612-788-8361
kw4ca146@westpost.net
ADMINISTRATIVE PROFESSIONAL
Proven Administrative professional with extensive experience in customer service
and project coordination roles. Experience working effectively with persons fr
om diverse cultural, social, and ethnic backgrounds. Ability to perform a broad
range of operational support duties using various technology applications, inclu
ding Word, Excel, Outlook, as well as other office equipment, such as fax machin
es, telephones, copiers, scanners, microfiche, etc.
*Accomplishments reflect excellent project coordination and administrative skill
s.
*Demonstrated commitment to providing exemplary service.
*Accuracy and attention to detail; strong time management and multi-tasking skil
ls.
*Ability to work independently with minimal supervision.
*Experience in handling sensitive and confidential information.
*Excellent interpersonal skills with the ability to develop easy rapport with ot
hers while building trust.
*Versatile and resourceful team player who is willing to do what is necessary to
complete goals and meet deadlines.
EXPERIENCE
Office Specialist III, Hennepin County Comm. Corrections, Minneapolis, MN, 11/20
00-05/2010
Conduct research; disseminate information by using the telephone, mail service a
nd e-mail. Verify and index incoming documents. Case management of probation f
iles. Balance payment receipts. Compose monthly progress reports. Retrieve st
atistical data. Gather criminal background information. Manage and distribute
mail and faxes. Respond to requests' for correspondence for District Court Orde
rs and Subpoenas. Management of special projects as needed.
Medical Bill Reviewer, Abbott Northwestern/Allina, Minneapolis, MN, 8/1997-11/20
00
Inpatient/outpatient data entry for diagnostic reports. Coding using CPT and ICD
-9 codes. Process all patient charges. Review and update all patient charts wi
th the correct documents. Provide support for Angma and Medicine Clinic. Manag
e all given tasks' using PC, fax, filing, and Unix telephone system. Assemble a
nd analyze all discharge records. Assisted all physician's with all medical rec
ords when needed. Assist with auditing all charts for signatures and correct do
cuments as per HIPPA regulations.

Kenvie D. West-Shumpert Continued:

Claims Examiner, Aetna Health Plans, Minneapolis, MN, 11/1994-3/1997

Adjudication of claims for verification of payments. Data entry and processing
of all claims utilizing COMTEC with 10 key. Compare all data for management to
review for clients. Analyze complex coverage's for client payments. Calculate
and schedule fees for client payments. Monthly preparation of individual product
ion of statistics. All administration functions included but not limited to typ
ing, reception, data entry, and all office functions.
EDUCATION
St. Paul Technical College
Medical Termininology Course
Urban League Clerical Training School
St. Louis Community College
PROFESSIONAL DEVELOPMENT
Exploring Diversity, Culture, Biases & Inclusion
Diversity - The History and Continuing Importance of Black History Month
ADA and Diversity, Non-Discrimination & Respect
Diversity - Building Bridges: Hmong Culture in our Community
OSHA Update: On-the-Job Training
Gathering Criminal Record Summaries (CIS & MNCIS)
Managing Difficult Personalities
Managing Difficult Conversations
Delivering Great Customer Service
Are you Fun to Work With?
Respect versus Harassment
Ten Diversity Habits for Successful Employees
Safety
TECHNICAL TRAINING
Lotus Notes Microsoft Word
Microsoft Word CORRIS Database
Windows APEX Database
Bureau of Criminal Apprehension Site PowerPoint
AFS Imaging System Excel
ICD-9 Coding Access
COMTEC Database JACHO Database
Odyssey Criminal Search Site ANGMA Database

References Available Upon Request