Yekaterina Aminova

9720 57th Ave #9D, Corona, NY 11368

Cell phone: (646) 403-6158, E-mail: ya5b2ee6@westpost.net

OBJECTIVE: To obtain a rewarding and challenging position with a progressive or

ganization where my experience and abilities will enable me to make a strong imm
ediate contribution and allow me the opportunity for growth and advancement.
SKILLS AND QUALIFICATIONS:
Languages:
* Fluent in Russian; Conversational Persian; Basic knowledge of Hebrew.
Computer:
* Skilled in Windows 98/2000/ XP, Microsoft Office 97, 2000, 2003 and 2007 (MS W
ord, MS Excel, PowerPoint), Internet Explorer, Mozila Firefox, Remote desktop.
Customer Service:
* Strong customer care skills, people oriented, detail oriented, motivated and d
ependable.
* Excellent communication, interpersonal, organizational and analytical skills.
* Ambitious, diligent and able to work unsupervised.
EDUCATION:
STATE UNIVERSITY OF NEW YORK /TOURO COLLEGE Sept. 2007 - Present
* Bachelor of Science in Psychology, June 2010.
* Current cumulative GPA: 3.30.
* Associate in Arts, June 2009.
EXPERIENCE:
Private Network Cable Systems - Jamaica, NY
Nov. 2006 - Present
Customer Service Representative Lead/ Supervisor
* Responsible for answering questions regarding status of various accounts and a
ttending to customer problems, complaints
and inquires in person, via the telephone or by written correspondence.
* Explain policies, regulations and rate structures to customers, employees and
new hires.
* Open and close accounts. Post monthly payments to the account. Process adjustm
ents, returned checks and refunds.
* Research and resolve account and billing problems.
* Set up and maintain various files, records and registers, perform various othe
r clerical and administrative duties.
* Complete a variety of forms and prepare account summaries and reports. File fo
rms and records.
* Train new personnel in company procedures, policies and customer service.
Boulevard ALP - Fresh Meadows, NY
Apr. 2006 - Present
Assistant to Recreation Director
* Responsible for creating, planning and running activities and programs for 250
Senior Citizens. Activities include music,
dance, arts and crafts, cultural presentations, social recreation, religious p
rograms, BBQ's, games and trips.
* Responsibilities include setting up activity room, holiday decorations, assemb
ling materials and equipment, encouraging
residents to participate, serving refreshments and maintaining a positive and
friendly attitude to ensure success of programs.
* Responsible for developing an outgoing, positive relationship with the residen
ts that reflects warmth, caring and respect.
PRIVATE TUTORING:
* Currently tutoring three students, helping with homework and special school pr
ojects.
* Have been tutoring students in almost all subjects and grade levels since 2004
.
* Very patient and employ different teaching styles until I find the ones that w
ork best for a student. Work on a one-on-
one basis with students, using encouragement and positive reinforcement to rea
ch the learning goals.
Forest Hills Jewish Center Nov. 2009 -May.2010
Teacher's Assistant
* Assisted Lead Teacher with instruction and provided one-on-one support for the
students.
* Read books to entire classes or small groups. Coordinated different projects f
or holidays of the month.
* Observed teaching techniques to develop own instructional methods, generate ex
citing activities and raised self confidence.

VOLUNTEER EXPERIENCE:
* Boulevard ALP - volunteered 120 hours, hired as Assistant to Recreation Direct
or.
* Received "Service Award" from Be'er Hagolah Institutes for substitute teaching
position, volunteering with kindergarten-
aged children in 2006-2007.
REFERENCES: Available upon request.