David P.

Villalpando
1709 Brown Avenue Whiting, IN 46394
dv5bfe7a@westpost.net
219-659-4858
Actively seeking a key role with an organization in need of a qualified individu
al with demonstrated operational and administrative experience in delivering ATM
/Debit Card Management, fraud prevention, banking operations, business administr
ation and operations, accounting/budgeting, personnel management,investigations
and compliance management, optimizing business efficiency, and surpassing revenu
e targets.
Dependable, highly motivated and results-directed professional with demonstrated
success in developing and optimizing business efficiency. Innovative creator of
profit-enhancing cost control and efficiency measures to improve results. Adept
in providing financial and banking services, problem-solving and analytic work
activities facilitating strategies for growth and profitability; including quali
ty customer service, account reconciliation, project management, policy complian
ce, security assurance, strategic planning, analytical processes, and effective
management and supervision. Documented success in tracking and analyzing informa
tion that govern financial and banking objectives achievements and appropriate a
djustments recommendations. Able to handle multiple projects and meet deadlines
under pressure. Self-motivated and able to work independently or in a team. Exce
llent interpersonal skills, able to communicate and collaborate effectively with
co-workers at all levels. Effective written and verbal skills from both busines
s operations and client base perspectives.
CORE COMPETENCIES
Effective communication skills; adept in Public and Customer Relations, Negotiat
ions, Damage Control, Conflict Resolution, and Liaison.
Excellent Analysis skills; adept in strategic planning; situational analysis; co
mpetitive and industry analysis.
Resourceful and well-organized; skilled in activity planning, task management &
project follow through.
Insightful and articulate; adept at group dynamics and motivating staff to achie
ve company goals.
Keen sense of responsibility; solid professional standards. Excellent track reco
rd of dependability.
Problem solver; respond rapidly and appropriately to changing
circumstances. Evaluate problems, make astute decisions to effect positive chang
e, and refocus on new priorities.
CAREER HIGHLIGHTS
Electronic Funds Manager / Vice President
Northern Trust Company Chicago, IL
1987 - 2010
Led and directed a staff of 13 FTEs while handling various common staffing issue
s from yearly appraisals, coaching, discussions on excessive tardiness/sickness
to disciplinary actions; including providing support to various departments with
in the bank
Approved daily general ledger reconciliations; including researching and correct
ing entries in existence of exceptions
Adept in approving vendor invoices for payment before Accounts Payable issued ch
ecks
Participated in project, and assigned all matters relating to cards and ATMs; in
cluding managing the enhancements, adding and removing ATMs, branding and compli
ance
Effectively addressed various client and internal partner complaints and complim
ents; including finding and correcting root causes of issues
Focused closely on card fraud reported by clients when filing Reg. E disputes wh
ich had to due with revenue and expense management
Managed the vendor relationship with Diebold, Brinks and a few local companies
Promoted as a Manager after years of proven success as an Electronic Banking Rep
resentative and a Team Leader
Closely monitored losses and expenses recognized and reported those directly to
senior management
Involved as a project team member or leader in various project management that r
elated to ATMs or Cards
Oversaw card trend reporting to senior management via monthly reports, and reven
ue and expenses reports
Acted as a liaison for ATM/Card operations with the EFT ATM/Debit Networks such
as Star, Nyce, Pulse, Visa, MasterCard, Allpoint, and MoneyPass; including manag
ing vendor relationships
Served as a first point of contact with the networks and worked with product man
agement and legal group if needed
In-charge of Bank by Mail Operations, including leading and directing a staff of
13 FTEs
Involved in Business Continuity Planning and Testing putting the BCP plan togeth
er for ATM/Debit Operations drawing from my knowledge of the processing environm
ent of the EFT Networks and the core Deposit and ATM processor - Metavante
Participated in testing over a three day period at the remote testing site
Recognized as a subject matter expert with Metavante on ATMs and cards products
for the bank; worked with Metavante applications for 18 years
Served as a vital part of the conversion to Metavante back in Year 1998 from Nor
thern Internal Banking Applications
EDUCATIONAL BACKGROUND
Associates Degree in Accounting
South Suburban College South Holland, IL
January 1992

TRAININGS AND SEMINARS

Seminars on Card Fraud
Internal Manager Training Programs
Diversity, Coaching, Setting Performance Expectations, Best Hiring Practices, an
d Managing within the Law
Internal Compliance Courses
Regulation E, Anti Money Laundry, and Various Standards in the Banking Industry
AWARDS AND RECOGNITIONS
2005 Chairman's Award for Charter Consolidation
1997 Individual Medallion Award for Northern Trust Private Passport