John C.

Lee
8113 Meadowview Place
New Port Richey, Florida 34655
Home: 727-376-6420
Cell: 727-364-8795
jl1936b4@westpost.net
________________________________________

SUMMARY

Seasoned veteran in Field Service with over 20 years electronic/electromechanica

l experience in the Digital Printing Industry complemented by management experie
nce. Strong technical ability to troubleshoot, analyze and solve complex proble
ms. Exceptional ability to teach technical subjects at all levels. Effective tea
m member with strong ability to work independently.

EXPERIENCE

Oce North America - Production Printing Systems (Boca Raton, FL) 1993-
2009
A leader in high and mid-volume printing solutions offering a full line of print
ers from the highest speed through multi-functional printers and innovative soft
ware solutions for profitably managing document production and archiving.
Workgroup Supervisor (2007-2009)
* Managed/Supported a team of 7 Field Service Technicians and 40 customer sites
in the Tampa/ Orlando service district.
* Monitored open service reports and assigned technicians accordingly. Resultin
g in reduced customer downtime.
* Prepared on call and weekend support schedules as required by customer needs.
* Assigned and scheduled training as needed to sustain engineer proficiency.
* Visited customer sites monthly and maintained high customer satisfaction of 4.
6 of 5.
* Monitored performance and inventory reports to identify problem areas
* Prepared customer proposals and scheduled equipment movement
* Prepared and conducted performance appraisals
* Audited and approved payroll, travel and expense reports
Digital Tech IV (1993 - 2007)
* Senior Field Technician in the Tampa district responsible for vacation, shift
and weekend schedules
* Provided 1st level support to OCE, NCR and self maintainer technicians
* Coordinated ISO audits and Calibration of field test equipment
* Provided installation, repair and preventive maintenance of Oce Print Systems
and Pre /Post equipments
* A+ Certified
* Updated machine firmware and software as needed.
* Skilled in circuit-level and component-level troubleshooting
* Ability to read and interpret electronic schematics and diagnostic manuals
* Utilization of a variety of test equipment including oscilloscopes, calibratio
n units, digital volt meter, etc.
* Excellent soldering and de-soldering skills
* Provide on-site customer training for improved performance
* Maintained inventories at a high level resulting in reduced customer down time
John C. Lee Page2

Electronic Printing Services (Fairfax, VA) 1991-1993

Electronic Maintenance Company providing service and maintenance on Xerox high
speed printing systems.
Lead Field Technician
* Provide installation , repair and maintenance of Xerox printing systems and as
sociated equipments
* Responsible for the daily supervision and training of 5 associate engineers
* Monitor service calls and balance workload accordingly
* Prepare on call schedules for after hours support

Telco Construction Co. (Clinton, MD)

1987-1991
Operations Manager

Xerox Corporation (Arlington, VA) 1984-1987

Senior Field Engineer

Unified Industries, Inc. (Springfield, VA) 1983-1984

Government Contractor

Military
US Navy Reserve (Ret.) Chief Electronic Warfare Technician
1983-1999
US Navy (Active Duty) Electronic Warfare Technician, 1st Class
1977-1983

School
Currently enrolled at Center for Technology Training pursuing a MCSA and CCNA Ce
rtifications

Certifications / Courses
* Oce / Konica Minolta Color Certified 2007
* Stralfors Product Training Course, Certified 2000
* Roll Systems Products, Certified 2000
* Comp TIA A+ Program, Certified 1999
* Completed all Oce Printing System Courses 1983-2009
* Completed Four Xerox printing Systems Courses 1984-1987
* US Navy Electronic/Maintenance Schools available upon request
* CDL Class B Florida License ( All Endorsements )
* Security Clearance ( Secret/Inactive)