Charles Okoth

38 Lyme Street Apt. 204

Malden, MA 02148
(857) 472 - 0216
co5da220@westpost.net
EDUCATION
Institute of Real Estate Management
Successful Completion of Accredited Residential Manager (ARM) course, December 2
009
Glion Hotel School, Switzerland
Bachelors in Hospitality and Tourism Management, 2000 - 2003
- School's Assistant Facilities Manager, 2002-2003
Alliance Francaise, Paris, France
Certificate I Oral French, June 1997
College of Professional Management, Jersey, England
Correspondence Diploma in Hotel Operations - January - September 1996
EXPERIENCE
Barkan Management Company, Boston MA February 2006 - 2010
*Lead Concierge at Folio Boston Condominium, a high end residential building
*Provide administrative support to property manager and ensuring a smooth day to
day running of property
*Oversee day to day concierge operation while providing superior customer servic
e to residents and their guests alike.
*Formulate and maintain a standard operating procedure manual for concierge desk
*Train and maintain a consistent schedule of concierge staff
*Follow up on service requests with building superintendant to ensure prompt and
complete service
*Coordinate residents move - ins and move - outs and monitoring leases for renta
l units
*Maintain and updating current residents, former residents and vendors contact i
nformation in microsoft outlook system.
*Maintaining and updating prox card system for entire building access
*Sending correspondence and newsletters to residents
*Assist building manager in approving invoices using Fortis Systems
*Ensuring proper policies and procedures of condominium are adhered to and follo
wed
Tillingers Concierge, Boston MA. February 2005 - February 2006
*Full service to condominium residents including valet services, mail delivery,
accepting mail, packages
*Restaurant reservations, handling maintenance issues and general surveillance o
f building
Eliot Suite Hotel, Boston MA. July 2003 - January 2005
*18 Month Management Training within the 4-star luxury property
*As Front office Manager and duty manager, provided with high level of personali
zed service to an exclusive clientele
*Enhanced yield management by handling individual,corporaste and group reservati
ons
*Trained new employees
*Responsible for training new front desk staff and developed a front office stan
dard operation manual
*Ensured front of house operations and other departments conformed to hotel poli
cy and expectations
*Ascertained operational weakness and created systems for operational improvemen
t
Noga Hilton Geneva, Switzerland. December 2000 - July 2001
*Room Service waiter
*Took room service orders and operated the micros
*Assisted in Hotel's Banquet services
Ngorongoro Serena Safari Lodge, Tanzania, East Africa. August 1997 - April 2000
*Assistant Manager - Room Division
*Ensured that all staff followed the laid down operation standards on a consiste
nt basis
*Created operational and expense budgets for front of house departments
*Ensured compliance of corporate environmental philosophy is followed by departm
ental heads
ADDITIONAL EXPERIENCE
*Part -time on call Resident Manager, Albert A. Pope Condominium, Boston MA. - 2
008
*Part -time on call Concierge, Trinity Place Condominium, Boston MA. - 2008
ADDITIONAL SKILLS
*Language: Fluent French, English,Swahili and Basic Spanish
*Computer: Microsoft Word, Excel, Microsoft Outlook, PowerPoint
REFERENCES
*Upon request