DE-SHAWN M.

STEWARD
8215 Birdsong Dr Ft Washington, MD 20744
703-731-6703
ds57b8f6@westpost.net

Objective: To obtain a challenging position where my accounting, administrative,

technical and analytical skills can be further utilized and challenged.
Summary of Qualifications:
Eight years of experience in the areas of billing, accounts receivables, account
s payables, telecom training and customer service. Major strengths include exce
llent communications skills, strong team player and attention to detail; thoroug
h knowledge of accounting practices, SOX compliance issues and a clear vision to
accomplish the organization's goals.
Professional Experience:
Yahoo!
Burbank, CA
Billing Analyst
01/05-10/08
Responsibilities included but were not limited to assisting the A/R department w
ith billing, credit card chargeback/retrievals, and credit and debit adjustment
processing
* Generated all manual billing for invoiced accounts.
* Applied adjustments and cash receipts to invoices.
* Researched and processed advertisers inquires pertaining to billing discrepanc
ies.
* Created monthly and quarterly audit letters to advertisers regarding Sox compl
iance issue.
* Processed all credit/debit adjustments.
* Processed credit card retrievals and chargeback's.
* Reviewed and, maintained multiple finance spreadsheets.
* Daily upload of all pre-paid adjustments.
* Responsible for merging old accounts to create an entirely new account.
ACT 1 - Bank of America
Los Angeles, CA
A/R Specialist
07/04-12/04
Contractor
Responsibilities included but were not limited to assisting in the processing of
receivables and credit card applications
* Received and identified incoming cash transactions for consumer and business a
ccounts.
* Maintained database of assigned customer accounts for accuracy.
* Screened and processed high volumes of checks daily.
* Reviewed written correspondence to ensure customer needs and issues were addre
ssed.

Information Systems Support Group - Warner Music Group

Burbank, CA
Billing Analyst
09/04-10/04
Contractor
Responsibilities included but were not limited to processing invoices to ensure
accurate and up to date accounts receivables
* Coordinated with telecom vendors to facilitate payments on generated contracts
.
* Reviewed billing invoices to ensure proper coding.
* Arranged vendor meetings to review account status and discrepancies.

DE-SHAWN M. STEWARD
8215 Birdsong Dr Fort Washington, MD 20744
703-731-6703
ds57b8f6@westpost.net

Verizon Communications
Washington, DC
Maintenance Administrator
08/99-11/03
Responsibilities included but were not limited to identifying functioning equipm
ent and systems by multiple line testing
* Answered IT related phone calls, documented system /application problems and p
rovided resolution with some supervision. Provided technical support, maintenan
ce, and troubleshooting for routine problems, including analysis, diagnosis and
testing.
* Responsible for trouble shooting with customers and vendors reporting problems
on various switch types 5ESS, 1AESS, DMS10, DMS100, PBX, ISDN, and DSL.
* Contacted customers by telephone to verify the trouble, to renegotiate appoint
ments for repair service, to determine that trouble has been cleared prior to di
spatch, or for close out concurrence to ensure trouble has been rectified.
* Deployed trouble reports via Cad system and service orders to appropriate insi
de/outside installation and repair forces and received close out information.
* Maintained current computerized status of trouble reports for wire circuits an
d service orders and locations of repair forces and using this data to balance f
orce and work load.
* Developed and administered training to new representatives.
* Handled escalated customer calls when necessary as a support to management.

Metrocall
Alexandria, VA
Engineering Telco Billing Analyst
06/96-08/99
Responsibilities included but were not limited to assisting in the processing of
invoices, and preparing checks
* Performed pricing and provisioning of all local and long distance service.
* Maintained terminal/transmitter site inventories.
* Process vendor invoices and researched vendor inquiries daily.
* Received, verified and entered invoices for payment.
* Prepared and printed accounts payable checks.
* Matched and coded invoices daily.

Skills
Proficient in Microsoft Word, Microsoft Excel Oracle 11i Financials, Discover, M
acola Monarch, Alpha Data-Entry, Numeric Data-Entry, GroupWise, Lotus Notes, and
the Internet
Education:
Benedict College
May 1995
Columbia, South Carolina
Bachelor of Arts Political Science
References available upon request