920 Peel Castle Ln, Austell, GA 30106*678-458-2250*jh62f8ce@westpost.

net
James S. Hawthorne
Objective
To pursue a career that will allow me to explore every aspect of a company. Thi
s career will also provide me with options and opportunities to pursue the type
of work that interests me and allows me to grow.
Experience
Jan. 2007 - June 2010 Hertz Rent A Car Kennesaw, GA
Branch Manager
* Direct and develop customer service team through recruiting, hiring, and train
ing efforts.
* Assess staff performance and expectations and provide direction and/or correct
ive action when needed.
* Increase revenue through incremental sales, building relationships with local
and national businesses, increasing walk-up volume, and specialty fleet utilizat
ion.
* Deliver superior customer service through car quality and cleanliness, fast, f
riendly, and efficient service and a timely rental pick-up and return process.
* Responsible for operation and profitability of multiple locations
* Generate new business through effective marketing techniques.
* Provide training for area employees with a focus on revenue management and inc
remental sales.
July 2005 - Jan. 2007 Hertz Rent A Car Woodstock, GA
Assistant Manager
* Reviewed reports for all transactions and of monthly income statement.
* Mentored and coached personnel to ensure quality service.
* Assisted in developing and implementing marketing strategies for existing and
potential clients.
Jan. 2002 - July 2005 Hertz Rent A Car Cincinnati, OH
Station Manager
* Responsible for training new personnel, employee relations, scheduling and sta
ffing for approximately 25 Vehicle Service Attendants.
* Aware of daily counts, car availability, movement of vehicles within the area,
preventative maintenance schedule, fleet distribution and safety of approximate
ly 3500 vehicles.
* Contributed to company strategy and policy-making meetings
* Managed customer service activities and staff competence to optimize and susta
in performance, profitability, and customer satisfaction.
June 2001 - Jan. 2002 Crowne Plaza Hotel Dayton, OH
Night Manager
* Verified and balanced entries and records of financial transactions reported b
y various hotel departments during the day using various hotel software.
* Managed associates in areas such as guest services, reservations, food & bever
age, and maintenance.
* Analyzed data that allowed for forecasting of scheduling and budgeting.
Education
1992 - 1997 Central State University Wilberforce, OH
Bachelor of Science
*Business Administration/Hospitality Management
References
References are available on request.