Executive Profile

o Demonstrated leadership in the definition and execution of global IT strategy.

o Strong partnerships with business leaders and multiple vendors to harness busi
ness value.
o Successful track record of building, leading and motivating high performing te
ams.
Professional Experience
TUI Marine, Clearwater, FL - TUI Marine (a unit of TUI Travel Plc.) is a global
operator with a portfolio of marine vacation companies operating 1,500 yachts an
d 1000 canal boats under the brands The Moorings, Sunsail and LeBoat, sold throu
gh 9 sales offices and over 90 destinations worldwide.
Chief Information Officer - 1/2007 to date
Created and executed the overall IT strategy to transition from multiple systems
within the portfolio companies to a single set of systems at 30% reduced operat
ing expense. Instituted the IT steering committee to provide business leaders th
e visibility and input into the project portfolio. Restructured the team and out
sourced vendors to provide effective support for the global organization.
Fleet Management and Reservation Systems Developed and implemented the method
to transition to a single system (i5/AS400) in all the sales office call center
s and destination bases with minimal interruption to the ongoing business while
consolidating six years of fleet and reservations history into the target system
.
Ecommerce Developed and implemented a plan to converge from multiple content m
anagement platforms to a single platform (Drupal) to create synergies in marketi
ng strategies, ROI measurements and staff requirements needed to run the ecommer
ce channels for the three global brands.
Enterprise Data Warehouse Developed and implemented a multi-phase approach for
enterprise business intelligence (COGNOS) to provide revenue reporting, deep-dr
ill for revenue optimization, ad-hoc queries, single customer view, operational
and call center KPIs and specialized work-flow application over the business int
elligence framework to roll up business results and financial forecasts across s
everal countries, currencies and legal entities.
Financial Systems Implemented ORACLE EBS Applications in the British Virgin I
slands, largest yacht base; to manage $7M in yearly costs of inventory, providi
ng immediate view into shrinkage.
Global Call Center Implemented a global solution using Voice over Internet te
chnology from MITEL/Prairie Fyre, lowering telecommunications costs by 20%, prov
iding business continuity and a single set of metrics for call centers across th
e globe.
Consolidated IT systems at data center and optimized telecommunications service
s from vendors.
TUI Marine Headquarters Managed the end-to-end process of design, build out, f
urnishings and transition into the First Gold LEED (Green design) certified buil
ding in Clearwater.
Mariner Inn Hotel refurbishment Managed the requirements, vendor selection, co
mmissioning and installation of cabling, audio-visual, video security, wireless
networks telephone systems, servers, Point-of-Sale and Property Management Syste
ms (Softbrands) providing clarity on lessee royalty payments.
Grand Circle Corporation, Boston, MA - A leader in leisure travel for Americans
over 50, to 100s of destinations around the world with annual revenue over $650M
.
Vice President, Software Development - 8/2003 9/2006
Led multiple teams in the successful delivery of major ($6M) new initiatives.
Reservation Systems Completed restructuring of legacy code into a 3-tier archi
tecture and delivering functional enhancements to the i5/AS400 call center reser
vation system within 6 months.
 Enterprise Data Warehouse Delivered the one true source of high quality data,
business intelligence and key performance indicators to the direct marketing tea
m, going live in 9 months from discovery to implementation.
CRM Applications Consolidated portal for the call center using ONYX customizat
ions, going live in 8 months from discovery to implementation, resulting in 30%
increase in purchase frequency, 26% reduction in customer service calls and cont
ributed to a 5% increase in customer satisfaction results.
Air Ticketing Process Automation Automated error avoidance and cost management
systems for air ticketing processes, reduced cost by $1.2M annually.
Revenue Management - Implementation and adaptation of PROS revenue management s
oftware with over 98% data availability and accuracy of inventory data, going li
ve in 10 months.
Ind-Telesoft, Richardson, TX
(VOIP Software Research & Development - Parent company of Xybridge Technologies,
based in India)
Director, Business Development 4/2002 5/2003
Responsible for US operations, business development, contract negotiations, proj
ect delivery and account management.
Project Delivery of MGCP protocol for Media Server
Xybridge Technologies, TX & Zhone Technologies, MA
(VOIP Software Research & Development)
Director, Softswitch Products - 2/2001 to 3/2002
Led multiple teams in product development, offshore resources and OEM vendors to
deliver leading edge Voice over IP projects ($8M) to Motorola on time.
Java based, telecom grade, VoIP softswitch solutions call agent, feature serve
r, SS7 gateway, network management system and state of the art protocol test aut
omation tool kits.
Director, Technical Operations - 12/1999 to 2/2001
Led multiple functional teams in delivering projects ($15M) on- time.
Spearheaded the delivery of Voice over IP projects to Motorola, Cisco, NTT DoCo
Mo, achieving all contract dates, leveraging internal teams, global OEM and offs
hore development relationships.
Deployed a web-based software lifecycle development tracking system, assessed a
s CMM Level 2 maturity by Motorola.
Deployed documentation and training modules to key customers.
Deployed IT infrastructure for company to grow from 3 employees at one site to
120 employees worldwide in 3 months.
Developed and deployed Xybridges web presence with external advertising agency
in 3 weeks.
BNR & Nortel Networks, Richardson TX
(Telecommunications Software Research & Development)
Manager, GSM Software Design - 3/1998 to 12/1999
Lead a team of 12 to 18 software developers in delivering software projects
Specialized Telephony services for railway communication systems (GSM-R)
New country specific PSTN protocol variants on the DMS-MSC
Advanced SCP services on Nortels 4GL Service Creation Environment (SCE) for wir
eless customers
Manager, Program Management Information Systems - 4/1995 to 3/1998
Lead a team of 12 developers and 4 project managers to manage global GSM develop
ment
Chaired project management meetings of multi-site software development and depl
oyment of the GSM product portfolio to provide visibility to business unit leade
rs.
Deployed an ORACLE/Web based reporting toolkit to manage multi-site software de
velopment planning and tracking, reducing travel related expenses.
Defined the ISO-9002 processes for the business group (end-to-end large scale,
multi-site software development, testing and deployment.
Senior Member of Scientific Staff - 6/1991 to 4/1995
Created and executed strategy for automated regression testing of Mobile Switch
ing Center
Designed and developed architecture of software systems for automated regressio
n testing
Education
Master of Sciences Operations Research and Engineering Management, SMU, Dallas,
Texas.
Bachelors Degree in Electrical Engineering, University of Kerala, India.
Publications, Presentations and Awards
CIO Summit, April 2010
Parlay at Crossroads, Vinod George at The Parlay Conference, Montreal 2002
Planning for Test Automation, Vinod George and Michael Heffner at STAR 95
GSM Award of Merit 1995
Seventh BNR/Nortel Design Forum 1995
Wireless Presidents Award of Excellence 1993
The Cary McGuire Productivity Award 1991