Professional Summary

IT Professional with 10+ years experience in software engineering, database desi

gn and application/system support; excel in translating business requirements in
to a solid data architecture that serves as the foundation for IT design. Bring
wealth of practical knowledge and understanding of software development best pr
actices, with proven experience as a team leader.

* Database analyst, data modeling, data integration

* Database design
* Strong written and oral communication skills
* Project management of full lifecycle during development of projects
* Persistence, personal integrity, resourcefulness, and exceptional problem so
lving skills

Technical Skills
Databases: Sybase 10.0.3/11.5.1, Oracle 8I
Languages: C, C++, LISP, ADA, PERL
Platforms and Tools: UNIX, Linux, Windows, Erwin
Career Experience
Federal Express Senior Technical Analyst, Memphis, TN Jan 2003 - P
resent
* Departmental lead for HP OPENVIEW CMDB and OVO.
* Administrator for the trouble ticketing system and the Change Control System
.
* Administrator for in-house vacation tracking system.
* Create training manuals that provide instructions and responsibilities to en
sure that 24 x 7 support maintains ISO compliant.
* Work with developers to get online tools available to 24 x 7 support.
* Monitor applications/systems on HP-UX, Sun (SunOS, Solaris), IBM (AIX), Wind
ows, and Linux.
* Analyze log files to determine if problems have occurred with applications/s
ystems.
* Work with developers to solve problems and implement application/system chan
ges to prevent outages.
* Manage and escalate incidents/outages using determined paths including appli
cation, engineering and infrastructure.
* Ensure that the document owner updates system documentation so that the 24 x
7 support staff is able to perform their job properly

WorldCom Switch Software Engineer, Clinton, MS Sept 1997 - Dec 2002

* Performed system analysis, design, and data modeling using Erwin.
* Designed/modified stored procedures and triggers that populated databases ho
lding specific telephone information used by call centers.
* Performed the front-end work determining what data was needed to design the
databases. Wrote all functional specifications detailing the process load.
* Wrote test specifications, test plans, and test cases. Executed all test ca
ses ensuring the data was accurate to database standards.
* Was involved in the database conversion from Sybase to Oracle.

Education
Working towards Certifications - Network+, MCTS SQL2005, MCITP
New Horizons, Memphis, TN (Microsoft Gold Partner)
Master of Science - Management/emphasis in Information System Security
Colorado Technical University Online, Colorado Springs, CO
Bachelor of Science - Computer Science
Mississippi State University, Starkville, MS
Additional Courses
* Introduction to Oracle 8 for Application Developers
* Database Administration
* Java Services and JSP Developer
* Dale Carnegie