JENNIFER GRAY

QUALIFICATIONS PROFILE
Highly analytical, tenacious, and results-driven senior director equipped with b
road-based experience in Risk Management and Operations related Regulatory Compl
iance. Possess stellar reputation in implementing standard practices and program
s in adherence to legislative requirements to effect dramatic improvements in ef
ficiency, profitability, and processes toward successful attainment of organizat
ional goals. Accustomed to building long-term quality relationships and fosterin
g mutual respect to diverse individuals by addressing their concerns and providi
ng innovative solutions. Recognized for keen eye to detail and dedication to ope
rational excellence and superior service. Proven effectiveness in a fiercely com
petitive, fast-paced environment.
AREAS OF EXPERTISE
Leadership, Coaching, Training, and Team Building Project Management and O
perations
Process Redesign, Improvement and Evaluation Workers Compensation / General Li
ability Claims
Quality Assurance and Regulatory Compliance Budget Administration and Implemen
tation
Problem Resolution and Decision Making Outstanding Customer Service Relations
Organized with Strong Analytical Abilities Time Management and Deadline-Sensit
ive
Articulate Oral and Written Communication Superior Interpersonal and Strong Pr
esentation Skills
EMPLOYMENT HISTORY
WALMART STORES, INC. * ARKANSAS: 1981-April 2010
Senior Divisional Director Operations Compliance Jun 2006-Apr 2010
Direct and coordinate daily operational aspects of four directors: one in Seattl
e, Washington; one in Denver, Colorado; and two in Bentonville, Arkansas along w
ith one Senior Manager assigned in Puerto Rico. Administer approximately $2M bud
get to fund operations, maximize investments, and increase efficiency. Instrumen
tal for the accurate compliance reporting to assigned executive-level decision m
akers. Work collaboratively with subject matter experts in various regulatory co
mpliance areas in order to analyze regulatory risks and develop processes so as
to execute compliance with these risks.
Notable Accomplishments:
* Initiated the compliance improvement in approximately 800 to 1000 Walmart stor
es, Sam's Clubs and Distribution Centers
* Established and implemented a regulatory compliance program internationally on
the island of Puerto Rico in conjunction with the President and the Chief Compl
iance Officer
* Formulated national compliance mitigation strategies based on identified risks
and trends
Director of General Liability Claims Jan 2002-Jun 2006
Provided expert oversight and guidance in all general liability claims in the st
ore covering bodily injury, auto / trucking, pharmacy, loss prevention liability
, food, and garage keeper claims. Regularly interacted with in-house council to
address and resolve all issues related to the litigation of files. Meticulously
led a team that handled Puerto Rico liability claims and oversaw the financial p
art of the business related to those claims that moved to litigation status on t
he island. Evaluated accident trend reports and prepared training session conten
t and presentations on customer accidents and procedures.
Notable Accomplishments:
* Built and expertly managed claims offices in California, Nevada, and Oklahoma
that were responsible for all insurance lines of business for Walmart
* Carried out budgeting and personnel issues of various offices and maintained m
ajor files including the proper value assessment of reserves in accordance with
the requirements set forth by Sarbanes-Oxley (SOX)
* Pivotal in maintaining a continuous improvement program to ensure that strateg
ies were toward fulfillment of corporate goals and objectives
* Educated operations associates in collaboration with Walmart and Sam's Operati
ons and Safety teams
Workers Compensation / General Liability Claims Manager Jan 1991-Jan 2002
Displayed unsurpassed leadership and expertise for an in-house team of 10 worker
s compensation adjusters responsible for handling claims for Walmart Florida fac
ilities. Rendered high level of assistance in setting up a medical network in Fl
orida as well as in managing all duties related to the claims process.
Notable Accomplishments:
* Transitioned over to lead a team known as the medical only unit responsible fo
r handling claims with no lost wages involved
* Expanded the team to more than 30 and subsequently managed a team of 35 indivi
duals responsible for Garage Keeper damage claims occurring from services out of
the Walmart TLE and Sam's TMA areas
* Served as a significant contributor in developing a team responsible for handl
ing an average of 26,000 claims yearly with 3 days turnaround time and litigatio
n of less than 1%
PRIOR WORK EXPERIENCE
WALMART STORES, INC. * BENTONVILLE, ARKANSAS
Workers Compensation Claims Adjuster: 1990-1991
Sales Associate / Department Manager: 1981-1990
EDUCATION
BACHELOR OF BUSINESS ADMINISTRATION, Emphasis in Marketing / Economics and Perso
nnel Management
* Arkansas Tech University, Russellville, AR
PROFESSIONAL TRAINING & LICENSURE
Walmart Hazardous Material Training: 2009
Resource Conservation and Recovery Act (RCRA) Certified-Hazardous Waste Certific
ation: 2009 Walmart Advanced Leadership Development: 2009
Walton Institute of Retailing Development: 2004
Licensed Adjuster, State of Arkansas for both Workers Compensation and General L
iability / Casualty: 1991 to Present

PROFESSIONAL AFFILIATIONS
State of Arkansas Licensed Adjuster
American Cancer Society Relay for Life Supporter
Arkansas Professional Business Women's Association
Arkansas Children's Hospital Circle of Friends
MAJOR ACHIEVEMENTS
Who's Who Among American Business Women: 2009

PROFESSIONAL REFERENCES
NAME: David Stills
JOB TITLE: Vice President of Risk Management
COMPANY: Walmart Stores, Inc.
ADDRESS: 922 West Walnut, Rogers, AR 72756
PHONE NUMBER: 479-621-2178
E-MAIL ADDRESS: david.stills@wal-mart.com
NAME: John P. Suarez
JOB TITLE: Sr. Vice President and General Council
COMPANY: Walmart International Legal
ADDRESS: 702 SW 8th Street, Bentonville, AR 72712
PHONE NUMBER: 479-277-2783
E-MAIL ADDRESS: john.suarez@walmartlegal.com
NAME: Don Frieson
JOB TITLE: Sr. Vice President
COMPANY: Walmart Stores Supply Chain
ADDRESS: 702 SW 8th Street, Bentonville, AR 72712
PHONE NUMBER: 479-633-5735-Cell, 678-439-4474-Office
E-MAIL ADDRESS: don.frieson@wal-mart.com
NAME: Michael Spivey
JOB TITLE: Vice President Global Compliance
COMPANY: Walmart International
ADDRESS: 702 SW 8th Street, Bentonville, AR 72712
PHONE NUMBER: 479-277-2667
E-MAIL ADDRESS: michael.spivey@walmartlegal.com
NAME: Jeff McGinnis
JOB TITLE: Associate General Council
COMPANY: Walmart Risk Management
ADDRESS: 702 SW 8th Street, Bentonville, AR 72712
PHONE NUMBER: 479-204-8437
E-MAIL ADDRESS: jeff.mcginnis@walmartlegal.com