Frances Gayle Wilson Williams

1300 Franklin Turnpike Apt C7

Danville, VA 24540
336-362-1946
OBJECTIVE
I have great customer service and organizational skills. I am self-motivated, v
ery organized, team player, and reliable and dependable person.
WORK EXPERIENCE
Telvista, 219 Cane Drive, Danville, V.A.
Dealer Support Group for incoming phone call center and Specialized Operations
Specialty Team for trouble shooting and multi-line department.
City of Greensboro Benjamin Branch Library Greensboro, N.C.
Part time librarian
VF Corporation, 400 N. Elm St. Greensboro, N.C.
Apparel manufacturer
Replenishment Specialist-Department Stores
Responsible for creating orders, reporting, data input, and customer information
hotline for select department store accounts.
Accomplishments:
Entered data into replenishment systems.
Maintained all spreadsheets and emailed to appropriate individuals.
Managed sales, inventory, and model tracking Healthtex clothing line.
Managed sales, inventory and weekly orders for Moores Canada.
Developed a customer service hotline for JCPenney stores to call in and ask ques
tions or place special orders.
Created special reports upon request.
Reviewed and released daily orders to distribution center.
RPM Representative - Field Replenishment
Responsible for models, ordering, inventories, payroll, and personnel records fo
r 1,000 field representatives.
Accomplishments:
Entered new accounts into the replenishment system.
Printed, sorted and mailed inventory count sheets to the field reps monthly.
Maintained payroll records for field reps, and created payroll checks bi-weekly.
Maintained all personal records for field reps.
Toll Free Operator
Responsible for in-house sales calls from account managers, field representative
s, and customers from the United States, Canada and Mexico.
Accomplishments:
Entered all orders into ordering systems.
Reviewed all orders for accuracy before releasing to distribution center.
Maintained a goal of 150 phone calls per day.
Assisted customer service with releasing additional orders when needed
Education
Yorktown High School - Arlington, VA
Guilford Technical Community College (GTCC)
Medical Transcription I and II (SUM Program, Medical Law and Ethics, Anatomy and
physiology, Office Systems Technology, Psychology, and Medical Terminology I an
d II, Medical billing and coding, ICD-9-CM diagnostic coding, CPT coding (mainta
ined 3.8 GPA)
Certificates and Diplomas
Yorktown High School Diploma
Medical Office Administration Certificate
Office Systems Technology Club Certificate of Appreciation
Medical Billing and Coding Certificate
Systems Training
Microsoft Word, Access, Excel, Power Point
Inforem III Replenishment Systems, Mainframe: RMDS
Brio Query