David Guttman

4126 N. Lawler Ave.

Chicago, IL 60641
dg65b5be@westpost.net
Cell: (773) 543-2355
SUMMARY OF QUALIFICATIONS:
Customer focused Benefits Analyst with successful experience coordinating a larg
e number of projects in an employee benefits environment. Manage Health and Welf
are benefits to enhance employee satisfaction while ensuring the highest degree
of accuracy and compliance.
KEY STRENGTHS INCLUDE:
* Analyze information and create written documentation to simplify processing, m
inimize costs, and improve operations.
* Utilize interpersonal and communication skills to foster collaboration, dissem
inate complex information, and build relationships at various levels.
* Extensive experience with a variety of computer software and attentiveness to
detail ensure accurate and timely delivery of quality service.
EXPERIENCE:
Hewitt Associates, Lincolnshire 1999 - 2009
Contract Customer Service, Benefits Administration Analyst
Ensure quality and accuracy of employee benefits delivery with world's largest e
mployee benefits consulting company.
* Managed data flow between DuPont's H.R. information system and Hewitt's, virtu
ally eliminating data inaccuracies and the need for manual cleanup.
* Created documentation to monitor billing and refunds for DuPont Retirees and t
rained coworkers based in Illinois and India resulting in substantial cost savin
gs and increased accuracy.
* Successfully coordinated project to review and mail 1.2 million pages of Annua
l Enrollment information to 100,000 Hewlett Packard employees.
* Wrote and implemented comprehensive test plans to enhance ease of use of benef
its web site resulting in increased participation and fewer calls to Customer Se
rvice.
* Utilized communication skills to enhance customer service and enroll employees
and retirees in benefits. Trained Call Center associates to seamlessly integrat
e changes to client's benefit plans.
Elek-Tek (Acquired by PC MALL), Lincolnwood 1992 - 1998
Sales Consultant, Senior Sales Consultant
Sales and management responsibility with multi-million dollar computer company.
* Consistently exceeded sales quota resulting in promotion to management. Mainta
ined sales while supervising ten salespeople, Customer Service, and Repair.
* Analyzed client requirements and recommended appropriate computer equipment.
* Trained sales consultants on computer and networking products, selling skills
, and point of sale system.
* Performed daily balancing using Excel spreadsheet.
* Resolved customer service issues.

PREVIOUS EXPERIENCE:
Tandy Corporation/Radio Shack, Chicago 1989 - 1992
Sales Associate, Store Manager
* Won awards based on performance including Bahamas vacation.

Independent Insurance Broker, Chicago 1988 - 1989

Equitable Financial Companies, Chicago 1986 - 1988
Account Executive / Licensed Insurance and Investment Broker
University Savings (merged into Hyde Park Bank), Chicago 1984 - 1986
Teller, New Accounts Representative
EDUCATION:
B.A., Economics and Management, and International Affairs, 1983. Beloit College,
Beloit, WI.
* Semester abroad and cultural exchange in France. Fluent in French.
* Wrote, edited, and read news broadcasts for college radio station, host of wee
kly music program.
* Dean's List.
PROFESSIONAL DEVELOPMENT AND CONTINUING EDUCATION:
* COBRA, HIPPA, FMLA, Sec. 125, ERISA.
* Using SQL and ADB2 (Relational Database).
* Essentials of Customer Service.
* Intermediate Excel.
* Adapting to Communication Styles.
* Coursework in Spanish, Marketing, and Finance.