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NELSON
196 Falls Creek Street Fairhope Al 36532
Cell 251-591-7003 Home251-928-4758
kn65d382@westpost.net
Eager to contribute to the growth of a progressive company, qualified with sales
, customer service, and technical experience. Advanced interpersonal communicati
on skills, highly motivated with a strong work ethic.
Core Professional Strengths
Business Management & Customer Service
* Extensive knowledge of business and management techniques required to maintain
a competitive, productive and successful business.
* Proficient in Windows and Linux.
* Proficient with MS Office 95-2007and Open Office.
* Strong organizational and time management skills with the ability to multi-tas
k.
* Planning and executing daily operations to include consulting with numerous se
rvice providers and business referral sources.
* Monitoring and tracking open and closed contract agreements to guarantee accur
acy
* Responsible for accounts receivables.
* Building and maintaining business relationships with customers and vendors.
* Over ten years of customer service experience.
* Demonstrated ability to communicate effectively resolving various issues withi
n business guidelines.
* Proven ability to maintain a completely satisfied customer base which yields r
epeat business.
WORK EXPERIENCE
Progressive Insurance Company 4/08 - present
Claims Generalist Representative
* Provide customer service by efficiently confirming liability decisions.
* Effectively evaluate injury claims in order to resolve in a timely maner.
* Communicate effectively to customers, vendors, and team member's to ensure pro
per customer expectations.
* Monitoring rental activities, to ensuring accurate billing practices which ben
efit business.
* Complete accurate and timely estimates to vehicles to insure timely customer t
urn around.
* Maintain relationships with all shops and vendors to insure current and future
preferred business.
.
Enterprise Rent-A-Car, AL 4/05-4/08
Assistant Manager
* Provide customer service by assisting with all car leasing and sales needs.
* Communicate effectively to customers, vendors, and team member's to ensure und
erstanding.
* Monitoring rental activities, to include retail, insurance, dealership, body a
nd service shop contracts, ensuring accurate billing practices which benefit bus
iness.
* Market the Enterprise name and service to generate new business relationships,
and to maintain existing partnerships.
* Train and direct team member's engaged in sales, marketing, reconciling cash r
eceipts, and handling account receivables.
* Designed new schedule to help maintain employee satisfaction.
* Best of the best sales Dec 05 , Jan 06, Feb 06, Jan 07 Feb 07 Nov 07 Dec 07 Ja
n 08
* Only recipient of Area O 's Team Award
* Corporate award Dec 07 194% revenue growth
Assistant Forman, Jim Boothe Contracting, Daphne, Al 5/04- 4/05
* Supervised general labor and drywall workers.
* Managed daily project completion.
Pharmacy Technician, Fairhope Pharmacy, Fairhope, Al 7/97- 5/04
* Responsibilities included counting the prescribed number of tablets,
Entering prescription information into the computer to produce labels and
overseeing workers' compensation reimbursem
ents.
* Assisted management with inventory control within store, and other related dut
ies or skills
Education
February 2005: Graduated, American Intercontinental University
School of Business, Atlanta GA
Degree: Bachelor of Business Administration, Human Resource Management
References available upon request