William B.

Davis
8 Dene Dr - Douglasville - GA - 30134 - (678) 715-7183 - wbdavis39@aol.com
General Manager * Operations Planning * Overall Administration * Retail Environm
ent
Experienced manager, comfortable handling all aspects of fast-paced operations w
here positive and effective customer interaction is critical to current and futu
re business operations.
Management Professional with a history of increased sales, reduced shrink and em
ployee theft. Skilled in handling a variety of key personnel areas, such as dire
ct hiring, training, and manpower allocation; delegating tasks to direct-report
supervisors and support-level staff; and streamlining daily functions. Directed
the overall financial and operations of a multimillion-dollar facility, while fo
cusing energies on process and performance improvements. Comfortable negotiatin
g contracts and price points with vendors/suppliers, and renegotiating existing
contracts with established accounts to reduce expense while increasing profits.
Perfect candidate to handle top management and director tasks encompassing ...
General Management ... Departmental Budgeting ... Inventory/Delivery ... Staff R
ecruitment & Retention ... Operations Improvements ... Financial Administration
... Staff Development ... Strategic Planning ... Restructuring ... Cross-Functio
nal Team Optimization ... Asset Management ... Product/Service Sales ... Busines
s Development
Education
B.A., Economics * 1994
Western Washington University, Bellingham, WA
Minor: Business Administration
Retail Management Experience
General Manager * U-Haul International * 2004 - 2006; 2007 - 2009
Retail Manager * Dollar Tree Stores * 2001 - 2003
Store Owner/Operator * Minit Mart #27 * 1998 - 2000
Store Manager * Volume Shoes (aka Payless Shoes) * 1983 - 1989
Manager * Minit Mart (Family Business) * 1976 - 1983
* Managed up to 40 full- and part-time employees - Oversaw all aspects of schedu
ling of employees and equipment, often working against total budgeted cost.
* Tracked interactions between staff and clients; ensured clients received optim
al service and were sold additional materials as needed - Viewed facilities thro
ugh the eyes of clients, displaying inventory and rentals in a professional and
effective manner.
* Retrained employees to be customer-centric - Educated personnel on how to enjo
y customer interaction and the selling process. Cross-trained employees, allowin
g staff to find areas to generate performance excellence.
* Handled personnel management tasks - Such as recruiting, hiring, performance a
ppraisals, disciplinary action, training and policy/procedure compliance.
o Conducted one-on-one and small group training focused on key areas of the oper
ation; e.g. customer service, internal processes & procedures, safety, effective
communications, staff management, and business development.
o Conducted informal training on employee-related topics such as sexual harassme
nt and discrimination. Maintained an open-door policy with employees.
* Monitored and audited financials - Completed accurate financial reports, reali
gning budgetary line items/expenditures, internal processes, and inventory contr
ols that ensured the facility met with financial expectations.
* Continuously audited internal processes to identify areas of waste and unprodu
ctive use of resources - Developed and implemented new policies and procedures
* Led organizational development (OD) initiatives - Involving the repositioning
of equipment and retail store operations. Monitored stock levels to ensure equip
ment availability based on upcoming scheduling or based on previous year "high p
oints."
* Recent Significant Results Achieved:
* U-Haul
o Secured $2+ million in sales, exceeding yearly goals, and provided a 15% retur
n in net profits. Assigned department heads with segmented P&L responsibility, h
olding them responsible for bottom-line results.
o Increased sales at U-Haul by 20% through up-selling.
o Assisted with catapulting the Longview, WA, location from bottom position to #
6 in the top 100 between 2004 and 2006. Significant other results included incre
asing net profits by 300% and growing occupancy by 10% over a 7-month timeframe.
* Dollar Tree
o Reduced man-hours, operational costs, and internal stocking delays saving tens
of thousands of dollars year over year - While improving retail client services
, productivity, profitability, and employee satisfaction.
o Negotiated contracts with top vendors, such as Coke and Pepsi - Arranged contr
acts with beneficial terms of sale, oftentimes saving 15% going forward.
Banking Experience
Relationship Manager * KeyBank * 2006 - 2006
Manager * US Bank * 1995 - 1998
* Focused efforts on prospecting and opening new accounts, while applying accoun
t management to existing accounts - Handled customer inquiries and complaints, r
emedying open issues quickly and effectively to ensure client retention.
* Worked closely with branch managers to identify profitable client markets - Id
entified products and services for clients that generated the best return-on-inv
estment (ROI), securing long-term relationships and repeat business.
* Researched, pursued, and secured several highly profitable relationships with
consumers - Secured over $250,000 in new loans, and increased transaction accou
nts by an additional $50,000. Coordinated complete distribution logistics, to in
crease assets.
* Restructured stagnant marketing efforts, outlining plans for increasing market
share through personal/commercial loans and investment accounts - Focused effor
ts on streamlining communications, leveraging the corporate brand and increasing
community presence.

Willing to Relocate for the Right Opportunity

References Provided on Request