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kd674b04@westpost.net
45 Centre St apt 407
Boston,Ma 02124
(857) 389-0731
SUMMARY:
Goal oriented results driven team player. Over 10 years in technical training in
an inside as well as outside of the classroom. In-depth knowledge of troublesh
ooting, optimization, implementation analysis and documentation in LAN/WAN. Po
lished from years in the classroom and strong hands experience with MCSE, A+, Ne
twork + and Bachelors Management in Technology degree from UMass Boston.
TECHNICAL SKILLS:
Software: Java, HTML, Flash, Macromedia Shockwave, Dreamweaver, Adobe Photoshop
Adobe Acrobat, Adobe Illustrator, ClarisWorks, AppleWorks, Casper, Microsoft Vis
ual Basics, CGI, Pearl, Net Object Fusion, TCP/IP, Various Protocols
Hardware: Microsoft Office, FrontPage, Siebel, Track- It , VMware, VMware Fusio
n, Net Object Fusion, Network Software Installations, Windows 98, 2000, XP, Vist
a, SCSI, Network Rollout & Topologies, Dell Certified, Lenovo Certified, Network
ing Essentials, FDD, HDD, CD-Rom, DVD, HP Printer certified
Operating Systems: Mac OSX Panther thru Snow Leopard, Windows 2000, NT Workstat
ion, NT Server, NT Enterprise, Windows Vista, Windows XP, Linux Red hat, Sanos,
Knoppix, Windows Server 2003( Data Center Edition & Enterprise). Server 2008 AST
, Southware, HP Unix, Solaris
EXPERIENCE :
04/09- Present Network Admin, Image Consultant, Level II Tech PC and Mac C
ontractor
Short term contracts: Nuestra Communidad, TJX, Mother
Caroline, IBM, Millennium Pharmaceuticals, Boston Medical Center , First Student
Corp.
* Creating users and passwords in active directory and Casper
* Track-it, Seibel Ears ticketing system used while onsite
* Desktop Migration
* Deploy images for Lenovo hardware with Symantec Ghost Win PXE server
* Created virtual windows environments using Apple hardware.
* Troubleshoot software issues via the telephone and follow up via email
* Mac desktop, laptop, X server hardware upgrades/ Software installs
10/08- 04/09 Aspect Medical Systems, Inc Norwood Ma
Level II System Support Specialist
* Create user accounts in Windows active directory and Mac OS'
* Setting up and configuring Mac desktops and Laptops
* Create Virtual Machines Virtual Environments in Windows and Mac settings
* Used Casper to create Iphone accounts and manage them on network
* Used Casper to deploy images in Winclone boot camp over the network.
* Configure new hardware and create ghost images
* Troubleshoot VPN accounts and VPN tunneling
* Track user software usage and physical hardware inventory
* Troubleshoot user issues via phone and email logging information in Track-It
* Create blackberry user accounts on BES server
EDUCATION:
2005 University Massachusetts, Boston, Boston, Ma
Major: BA Management in Technology
2002 Lincoln Tech Institute, Boston, Ma
PS Support Technician/Windows Certified
MCSE Certified
A+ Certified, C+ Certified
1999-2003 Wentworth Institute of Technology, Boston, Ma
Major: Computer Science -Unfinished
Associates Degree - MIS
CERTIFICATIONS:
HTML, Help Desk Manager's Certification (HDM)
Certified Help Desk Manager (CHDM)
PC Tech support Certified
Dell Certified
HP Printer certified, Lenovo certified
Help Desk Manager's Certification (HDM)
Certified Help Desk Manager (CHDM)
PC Tech support Certified, Dell Certified
HP Printer certified
Lenovo certified