THOMAS R.

GILLIAM
14161 Windjammer Lane * Westminster, CA 92683
Telephone: (714) 893-6957 * Cellular: (714) 488-5041 * E-mail: tg67ee7e@w
estpost.net

SUMMARY OF QUALIFICATIONS
A combination of extensive experience and specialized education has resulted in
excellent qualifications in PUBLIC RELATIONS, TRAINING, SALES/MARKETING, CUSTOME
R SERVICE and MANAGEMENT. Command exemplary organizational, time management and
supervisory skills in the coordination of multi-task responsibilities. Aware o
f the need for quality customer service. Interface easily with clients, co-work
ers and executive staff. Possess wide-scale management and training experience.
Successfully motivate, mentor and develop personnel.
Key Strengths Include:
* Resourceful in pressure situations, making critical decisions with sound judgm
ent.
* Proficient in visualizing, creating, staffing and supporting assigned projects
.
* Organized and accurate, working efficiently independently or as part of a team
effort.
* Utilize excellent communication skills in presentations, training and negotiat
ions.
EDUCATIONAL BACKGROUND
M.B.A. Degree * Keller Graduate School of Management - DeVry University - Irvine
, CA
Projects Included: Designed a comprehensive business plan for a facility encomp
assing adult soccer fields, recreation areas and retail/food services. Created
marketing plans to attract leagues. Implemented operational and financial polic
ies/procedures to maximize service while controlling costs.
B.S. Degree/Physical Education * California State University, Fullerton
Computer Skills: Windows * Vista * XP * Outlook * Word * Excel * PowerPoint * A
ccess
Explorer * MS Works * Custom Systems * Internet/E-mail * Keyboarding to 40 wpm
PROFESSIONAL EXPERIENCE
VOLUNTEER * Various Locations
Provided assistance at Arnold Elementary School for tutoring, event planning and
supervision. Served at the Northern Trust Open, a PGA event in Los Angeles. (
2006 to Present)
SALES AND SERVICE MANAGER * Prudential Overall Supply - Irvine, CA
Supervised all district sales and service activities. Hired, trained, monitored
and directed the assignments of personnel. Oversaw 12 customer sales representa
tives and 2 route managers, serving 1,200 customers and bringing in an average o
f $50,000 in revenue each week.
Marketed services to multiple industry segments including manufacturing, retail,
restaurants, hotels/hospitals, government/municipalities, industrial and automo
tive. Performed regular route observations of customer service representatives
to evaluate their performance and the effectiveness of their customer service.
Assisted sales staff in calls and methodology as needed. Visited clients on-sit
e. Managed accounts receivable for district. Coordinated and led district meet
ings to review progress and explain goals. Established goals to operate at and
maintain a profit margin of at least 30%. Negotiated contracts and agreements t
o secure renewals of major accounts, achieving a 95% renewal rate. (1998 to 200
7)
OPERATIONS MANAGER * Bally Total Fitness - Rosemead, CA
Oversaw all daily business at this heavily-trafficked fitness center. Hired, tr
ained, and scheduled personnel. Monitored and evaluated employee performance an
d appearance to create an optimal presentation for clients. Maintained the over
all appearance of the facility. Received promotions from smaller clubs and part
icipated in new club openings. (1994 to 1998)
SINGLE CHANNEL RADIO OPERATOR * U.S. Army National Guard - Fullerton, CA
Installed, operated and performed preventive maintenance and service on single c
hannel radio, teletypewriter and associated equipment. (1987 to 1995)
OPEN TO TRAVEL/RELOCATION
REFERENCES: Available upon Request COMPENSATION: Open to Negotiation