Michael Gabringer

4221 Endeavor Dr
Unit 103
Cincinnati, OH 45252
Mobile (937) 681-2362
mg57fc30@westpost.net

EDUCATION
Ohio Northern University (AACSB Accredited)
Bachelor of Science in Business Administration, May 2007
Major: Management
QUALIFICATION HIGHLIGHTS
- Recipient of several awards for providing outstanding customer service.
- Meet incentive goals for individual performance.
- Promoted to shift supervisor within 7 months of hire.
- Increased shift production by nearly 10 percent in first week.
- Lead own lawn care team after first year of employment.
EXPERIENCE
Dayton Power and Light, Dayton, OH Mar. 2009 - Present
Customer Service Representative
- Open and close customer accounts.
- Answer customer questions.
- Resolve customer issues and complaints.
- Take payments and payment information.
- Enroll customers on automatic bill payment.
- Provide options to customers for pay agreements in order to help customers pay
their bills.
Interstate Warehousing, Inc., Hamilton, OH Jul. 2007 - Apr. 2008
Shift Supervisor
- Supervised 20-30 warehousemen on a daily basis.
- Allocated work into a queue for preparation for picking and shipping.
- Monitored a work queue system to ensure product was traveling to dock shipping
stations to be placed on outgoing trailers for shipment to customers.
- Cancelled shipments for items that were short on inventory or reached expired
status.
- Helped manage inventory.
- Monitored the usage of 49 dock doors to coordinate incoming product and outgoi
ng shipments.
- Ran and analyzed detailed reports on a daily basis to track employee productio
n and the stocking of received product.
- Contacted dispatches and carriers on status of incoming and outgoing trailers.
- Reviewed employee time sheets and corrected discrepancies.
Erby's Lawn and Landscape, Dayton, OH Apr. 2001 - Jul. 2007
Lawn Care Supervisor
- Managed a team of 3-10 people in various tasks such as mowing lawns, mulching,
hedge trimming, installing bushes and trees, laying sod, bush removal, and tree
removal.
- Opened and closed shop.
- Maintained shop and performed equipment maintenance.
- Kept track of employee hours to keep operation within a weekly budget.
Ohio Northern University Warehouse, Ada, OH Sep. 2005 - May 2007
Student Worker
- Supervised a small delivery team.
- Organized incoming and outgoing deliveries.
- Filed delivery receipts.
- Opened and closed warehouse.
- Operated forklift.
SKILLS
- Customer service.
- Organizational and communication skills.
- Team building.
- Experience with Microsoft Word, PowerPoint, Excel, and Outlook.
- Excellent verbal and written communication skills.
- Supervision.
- Problem Solving.
- Training and Development.
- Multitasking.
ACTIVITIES
Sigma Pi Fraternity International, Jan. 2004 - May 2007
- Philanthropy Chairman, Sep. 2006 - Sep. 2007
- House Improvement Committee, Sep. 2005 - May 2007
- New Member Educator, Sep. 2005 - Sep. 2006
- Judicial Board Member, Sep. 2004 - Sep. 2005
- Social Chairman, Sep. 2004 - Sep. 2005
Ohio Northern University President's Club, Apr. 2005 - May 2007
Interfraternity Council, Apr. 2005 - Oct. 2006