JAMES H.

BROCKSCHMIDT, SPHR
7501 Abbigal Court * Las Vegas, Nevada 89131
702-375-4589
DIRECTOR / VICE PRESIDENT OF HUMAN RESOURCES
Senior HR professional with 20 years of experience in the financial, manufacturi
ng, and consulting industries. Adept at developing HR policies and procedures fr
om the ground up, supporting mergers and acquisitions, and managing substantial
reductions in force with an eye toward compliance and risk management. Outstandi
ng ability to win trust and respect from employees at all level and cultivate bu
y-in for organizational changes and improvement initiatives.

Organizational Development * Talent Management * Retention & Engagement * Mediat

ion
Program & Project Management * Recruiting * Training & Development * Regulatory
Compliance
Process Mapping * Continuous Improvement * Direct & Matrix Management * Change M
anagement
Strategic Planning & Direction * Multi-Site Management * Performance Management
* Cost Savings

PROFESSIONAL EXPERIENCE
GLOBAL LOGIC ADVISORS, Redwood City, California * 2009
Consulting firm specializing in mortgage origination and servicing projects and
programs.
Director-Level HR Consultant
Provided expert human resource support to clients and the company. Created a det
ailed SWOT analysis for Global Logic.
* Developed a decision model for determining whether workers should be employees
or independent consultants; designed plans for an online system to automate the
decision process.
FIRST FRANKLIN FINANCIAL CORPORATION, San Jose, California * 2000-2008
Loan origination company specializing in A- to B+ borrowers with 2,500 employees
in 40 locations in 2006; acquired by Merrill Lynch in 2007.
Director of Human Resources
Managed up to 18 direct reports including 2 Vice Presidents through the company'
s growth from 750 employees in 20 branches to close to 3,000 employees in 43 bra
nches. Directed hiring, employee relations, performance management, employee eng
agement, talent management, training and development, employment law and complia
nce, and compensation. Collaborated with various departments on improvement and
retention initiatives, including Sales, Recruiting, Product Development, and Acc
ounting & Finance. Managed a $1M annual budget and consistently delivered at or
under budget.
* Assumed all responsibilities of the Executive Vice President of Human Resource
s & Organizational Development following her departure in 2006.
* Slashed turnover 25% by creating a model that captured the true cost of losing
employees including training, ramp-up, and lost sales and profit contributions;
swiftly improved engagement, hiring practices, product knowledge, and morale th
rough management education.
* Saved more than $1M annually and created a more competitive and profitable pro
duct mix by analyzing compensation and creating a new sales compensation matrix
and schedule to reward activities that aligned with corporate objectives.
* Closed 42 branches and reduced the workforce from 3,000 to 50 with no lawsuits
 following the decline of the US housing market and economy; personally managed
all communication, review of severance documents, and executive briefings.
* During substantial reduction in force, achieved a success rate of 99.86% with
only 4 out of 2,950 eliminated employees refusing to sign severance agreements.
JAMES H. BROCKSCHMIDT, SPHR * Page 2 * jb68d8b6@westpost.net

CALIFORNIA MORTGAGE SERVICE, Santa Ana, California * 1999-2000

Loan servicer with 400 total employees.
Vice President of Human Resources
Led the full range of HR activities through an acquisition and merger that doubl
ed the total number of employees to 400. Performed HR due diligence in support o
f M&A activities. Oversaw performance management, employee relations, compensati
on and benefits, training, and regulatory compliance across existing and acquire
d employees. Established new vendor relationships following M&A to provide natio
nal health and workers compensation benefits. Supervised a benefits administrato
r, receptionist, and office clerk.
* Transformed the performance management system for managers by creating a more
robust and accurate approach with increased accountability at all levels.
* Revamped the Employee Handbook after conducting extensive focus groups on poli
cies, procedures, and employee issues.
* Developed and delivered comprehensive HR training for managers in a range of k
ey areas including employment law, understanding sexual harassment, and employee
relations skills.
T.D. SERVICE FINANCIAL, Santa Ana, California * 1998-1999
Outsourcing provider for mortgage servicing companies, with 140 total employees
in 2 locations.
Human Resource Manager
Directed all HR activities including recruiting and new hire orientation, payrol
l and benefits, employee relations, and performance management. Conducted an eff
iciency evaluation and subsequently developed efficiency quotients for each depa
rtment to support scheduling, use of overtime, and vacation approvals. Supervise
d 2 receptionists and 1 payroll administrator.
* Selected by the president to spearhead the company's process improvement progr
am; mapped processes and critical paths to identify opportunities for increased
quality and time savings.
* Created an advocate and influencer in the former HR Manager by seeking to unde
rstand her rationale for policies and procedures and securing her buy-in for cha
nges.
* Developed the company's first set of HR training materials for managers includ
ing lectures, hands-on training classes, and written documents.
CORNING OCA, Garden Grove, California * 1990-1998
Manufacturer of specialized precision optical products and systems.
Senior Human Resources Coordinator
Administered compensation, benefits, workers compensation, COBRA, and 401(k). Cu
ltivated a deep understanding of state and federal employment law to support com
pany-wide compliance.
* Served as resident performance management expert.
* Created the company's first human resource information system (HRIS) database.
FORMAL EDUCATION
Bachelor of Arts in Psychology, Minor in Management
University of California, Irvine, California
PROFESSIONAL DEVELOPMENT
Senior Professional in Human Resources (SPHR)
Professional in Human Resources (PHR)
Member, Society for Human Resource Management (SHRM)